Reservations manager vs customer care manager

The differences between reservations managers and customer care managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a reservations manager and a customer care manager. Additionally, a reservations manager has an average salary of $73,697, which is higher than the $41,181 average annual salary of a customer care manager.

The top three skills for a reservations manager include reservations, data entry and customer inquiries. The most important skills for a customer care manager are patients, home health, and social work.

Reservations manager vs customer care manager overview

	Reservations Manager	Customer Care Manager
Yearly salary	$73,697	$41,181
Hourly rate	$35.43	$19.80
Growth rate	-	8%
Number of jobs	14,447	129,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a reservations manager do?

A reservation manager is a front-line professional who handles hotel room booking and other tasks. Reservation managers facilitate the sales, bookings, and promotion of the products and services of a company. They quickly respond to phone calls and emails on room booking, apply room blocks, forecast room reservations, and update the arrival checklist. It is part of their job to review room inventory and allocate resources. Usually, they are employed by transportation firms, tour operators, car rental agencies, hotel chains, and travel agencies.

What does a customer care manager do?

A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.

Reservations manager vs customer care manager salary

Reservations managers and customer care managers have different pay scales, as shown below.

	Reservations Manager	Customer Care Manager
Average salary	$73,697	$41,181
Salary range	Between $48,000 And $111,000	Between $28,000 And $59,000
Highest paying City	Washington, DC	Olympia, WA
Highest paying state	New York	Washington
Best paying company	Creative Discovery Museum	Adobe
Best paying industry	-	Telecommunication

Differences between reservations manager and customer care manager education

There are a few differences between a reservations manager and a customer care manager in terms of educational background:

	Reservations Manager	Customer Care Manager
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Reservations manager vs customer care manager demographics

Here are the differences between reservations managers' and customer care managers' demographics:

	Reservations Manager	Customer Care Manager
Average age	47	47
Gender ratio	Male, 28.6% Female, 71.4%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6%	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between reservations manager and customer care manager duties and responsibilities

Reservations manager example responsibilities.

Manage Hotel/F & B/Spa reservation and PBX departments.
Lead salesforce in selling and upselling cruises via inbound and outbound calls as well as internet inquiries.
Manage payroll and scheduling, interview and hire new associates, score calls and coach associates on a daily basis.
Manage productivity from reservations staff by assigning additional tasks depending on call volumes and approve payroll.
Manage all GDS activity, including channel and inventory management, and report analysis and distribution.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

Reservations manager vs customer care manager skills

Common reservations manager skills

Reservations, 53%
Data Entry, 15%
Customer Inquiries, 15%
Booking, 2%
Room Inventory, 1%
Payroll, 1%

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

Reservations Manager vs. similar jobs

Reservations Manager related careers

Reservations Manager related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Reservations Manager
Reservations Manager vs Customer Care Manager

Updated January 8, 2025

Browse office and administrative jobs