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The differences between reservations managers and guest relations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a reservations manager and a guest relations manager. Additionally, a reservations manager has an average salary of $73,697, which is higher than the $54,168 average annual salary of a guest relations manager.
The top three skills for a reservations manager include reservations, data entry and customer inquiries. The most important skills for a guest relations manager are guest relations, reservations, and customer service.
| Reservations Manager | Guest Relations Manager | |
| Yearly salary | $73,697 | $54,168 |
| Hourly rate | $35.43 | $26.04 |
| Growth rate | - | 8% |
| Number of jobs | 14,447 | 52,510 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A reservation manager is a front-line professional who handles hotel room booking and other tasks. Reservation managers facilitate the sales, bookings, and promotion of the products and services of a company. They quickly respond to phone calls and emails on room booking, apply room blocks, forecast room reservations, and update the arrival checklist. It is part of their job to review room inventory and allocate resources. Usually, they are employed by transportation firms, tour operators, car rental agencies, hotel chains, and travel agencies.
Guest relations managers are in charge of providing an immaculate, professional, superior, and top-quality guest service experience. Their tasks include assessing customers' feedback and providing strategic management to continuously enhance the general rating. Also, the answer to the needs of the guests and predict the unexplicit ones. Additionally, they direct a guest relation team to make sure compliance with standards and operating protocols are implemented. Guest relations managers should be able to communicate well, resolve problems efficiently, and has strong leadership as well as a sense of responsibility skills.
Reservations managers and guest relations managers have different pay scales, as shown below.
| Reservations Manager | Guest Relations Manager | |
| Average salary | $73,697 | $54,168 |
| Salary range | Between $48,000 And $111,000 | Between $36,000 And $80,000 |
| Highest paying City | Washington, DC | Washington, DC |
| Highest paying state | New York | New York |
| Best paying company | Creative Discovery Museum | Yale University |
| Best paying industry | - | Hospitality |
There are a few differences between a reservations manager and a guest relations manager in terms of educational background:
| Reservations Manager | Guest Relations Manager | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | Cornell University | Cornell University |
Here are the differences between reservations managers' and guest relations managers' demographics:
| Reservations Manager | Guest Relations Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 28.6% Female, 71.4% | Male, 38.9% Female, 61.1% |
| Race ratio | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% | Black or African American, 10.2% Unknown, 4.8% Hispanic or Latino, 19.0% Asian, 5.5% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |