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Sales support supervisor vs sales support associate

The differences between sales support supervisors and sales support associates can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a sales support supervisor, becoming a sales support associate takes usually requires 2-4 years. Additionally, a sales support supervisor has an average salary of $63,148, which is higher than the $34,454 average annual salary of a sales support associate.

The top three skills for a sales support supervisor include customer service, support supervisors and performance management. The most important skills for a sales support associate are sales floor, back room, and math.

Sales support supervisor vs sales support associate overview

Sales Support SupervisorSales Support Associate
Yearly salary$63,148$34,454
Hourly rate$30.36$16.56
Growth rate5%4%
Number of jobs130,140447,642
Job satisfaction--
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 52%
Average age4647
Years of experience84

What does a sales support supervisor do?

A sales support supervisor oversees all sales support team activities by optimizing all business processes related to client interaction. As a team player, a sales support supervisor also works with the sales support team to monitor and improve customer interaction and customer service. Their duties and responsibilities include organizing and preparing the team to improve the effectiveness and providing timely reports for the top management.

What does a sales support associate do?

A sales support associate is an individual who is responsible for assisting sales staff and help customers. To provide this assistance, sales support associates use customer communication methods such as telephones or email to process customer orders and ensure that they are accurate. They work closely with distributors to make sure that products are available for their customers. Sales support associates may function as either part-time or full time, but companies may require excellent communication skills.

Sales support supervisor vs sales support associate salary

Sales support supervisors and sales support associates have different pay scales, as shown below.

Sales Support SupervisorSales Support Associate
Average salary$63,148$34,454
Salary rangeBetween $47,000 And $84,000Between $25,000 And $46,000
Highest paying City-Boston, MA
Highest paying state-Massachusetts
Best paying company-Goldman Sachs
Best paying industry-Finance

Differences between sales support supervisor and sales support associate education

There are a few differences between a sales support supervisor and a sales support associate in terms of educational background:

Sales Support SupervisorSales Support Associate
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaSUNY College of Technology at Alfred

Sales support supervisor vs sales support associate demographics

Here are the differences between sales support supervisors' and sales support associates' demographics:

Sales Support SupervisorSales Support Associate
Average age4647
Gender ratioMale, 47.3% Female, 52.7%Male, 43.5% Female, 56.5%
Race ratioBlack or African American, 6.6% Unknown, 3.9% Hispanic or Latino, 17.4% Asian, 6.1% White, 65.5% American Indian and Alaska Native, 0.4%Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 5.2% White, 72.8% American Indian and Alaska Native, 0.2%
LGBT Percentage6%6%

Differences between sales support supervisor and sales support associate duties and responsibilities

Sales support supervisor example responsibilities.

  • Create and lead staff development sessions on solution selling techniques/running effective promotions/POS execution/trade math.
  • Maintain detailed accountability of valuable jewelry, handle new merchandise, and maintain employee focus on departmental organization and cleanliness.
  • Describe product to customers and accurately explain details about DirecTV services.

Sales support associate example responsibilities.

  • Contribute to marketing business online and manage Facebook page.
  • Cross trained on POS function and inventory management
  • Assist patients with Critical/Triage calls; document necessary symptoms for medical assistants to determine what medical intervention is necessary.
  • Work with A/R on short payments and credit/debit discrepancies.
  • Identify and prioritize account opportunities and upselling value add services.
  • Process new service for external customers and initiate upselling opportunities for additional products and services.

Sales support supervisor vs sales support associate skills

Common sales support supervisor skills
  • Customer Service, 16%
  • Support Supervisors, 7%
  • Performance Management, 7%
  • CRM, 7%
  • Sales Floor, 5%
  • Performance Reviews, 5%
Common sales support associate skills
  • Sales Floor, 21%
  • Back Room, 13%
  • Math, 13%
  • Sales Support, 12%
  • Customer Service, 8%
  • Sales Service, 6%