DCI Donor Services
Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! Tennessee Donor Services is seeking a Preservation Coordinator in Knoxville to save and enhance lives through the surgical removal, preservation, packaging, and distribution of organs.
COMPANY OVERVIEW AND MISSION
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili
We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include:
Assumes primary responsibility for the renal preservation process including pumping and pump transport, in accordance with policies and standards.
Performs extensive on-call responsibilities to assist with the activities related to the donor recovery.
Coordinates and assists in the surgical recovery, preservation, and packaging of organs and specimens in conjunction with transplant surgeons and/or organ recovery coordinators in accordance with policies and standards.
Coordinates and assists with fly outs and fly backs.
Coordinates and assists with organ allocation, including kidney and liver placement, distribution, and transportation of organs for transplantation and/or research in accordance with policies and standards.
The ideal candidate will have:
High school diploma or equivalent. Bachelor's degree in a related field preferred.
One to two years OPO or health care experience required, operating room experience preferred.
Health-related certification and ISOP Level 1 by completion of the first year.
Working knowledge of computers and Microsoft Office applications and basic data entry skills required.
We offer a competitive compensation package including:
Up to 184 hours of PTO your first year
Up to 72 hours of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
Meal Per Diems when actively on cases
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer - M/F/Vet/Disability.
PI0350dff34043-37***********5
$24k-30k yearly est. 3d ago
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Rapid Access Coordinator
Adecco Us, Inc. 4.3
Scheduler job in Knoxville, TN
Adecco Healthcare & Life Sciences is hiring a **Rapid Access Coordinator** in **Knoxville, TN** ! This role is in person / onsite. Please review the details below and apply with an updated resume.
Type** : Temp to hire
**Schedule** : Part time - 24 hours per week - shift times (7:00AM-7:00PM)
**Pay** : $18.00 to $20.00 per hour based on experience
**Responsibilities of the Rapid Access Coordinator** :
+ Coordinates and facilitates appropriate patient transfer and consult requests from referring facilities in accordance with established clinical guidelines and protocols and EMTALA within established timeframes.
+ Coordinates and facilitates appropriate direct patient admissions from physician offices and ambulatory outpatient centers in a timely manner.
+ Coordinates and schedules tele-medicine consults for emergency departments and inpatient facilities.
+ Utilizes effective and professional communication to act as liaison on behalf of the patient between physicians, hospital staff, and referring facilities.
+ Obtains and documents accurate patient clinical information relevant to transfers or direct admissions and clearly communicates information to accepting physicians.
+ Demonstrates the ability to triage and prioritize patient acuity utilizing critical thinking skills, clinical decision making and acquired knowledge to assist in assessing situations and facilitating patient flow through the continuum of care.
+ Obtains verbal admission order from the provider for patient type/status (inpatient, observation, etc.) and appropriate level of care (critical care, telemetry, medical, etc.) Enters order into eCare.
+ Obtains accurate patient demographic information from referring facilities and physician offices to perform patient quick registration.
+ Immediately requests bed placement for patients and communicates bed numbers back to referring facilities or physician offices. In the event of delays in bed assignment, perform patient status checks and coordinate placement. In event of urgent placement involves the ED physician and/or Clinical or System AOC.
+ Monitors and communicates daily system bed status across the organization. Maintains an up-to-date and accurate profile of bed capacity across all facilities, including the number of patients holding for a bed in the emergency departments, surgery and other patient holding areas. Elevates capacity issues to System Clinical AOCs, hospital CAOs and CNOs.
+ Immediately elevates transfer acceptance issues to the appropriate level of system and facility leadership
+ Schedules appointments for Outreach Link for emergency department patients who need follow-up treatment and/or resources for mental health or substance misuse.
+ Coordinates air transportation when needed.
+ Follows appropriate hand-off protocols at shift change including giving full patient report, completing all patient transfer documentation and patient status orders, and logging off the telephone
+ In the event of an unexpected telephone downtime and/or power outage, opens an urgent ticket with the Help Desk to implement Crisis Link and WiFi phones and immediately initiates proper downtime action steps.
+ Completes all necessary training and refers to facility acceptance guidelines and protocols to coordinate transfers and admissions. Attests quarterly to a review of all guidelines and protocols. Checks emails on a routine basis to stay up to date on process changes that need to be implemented immediately. Maintains an awareness of all services and capabilities.
+ Completes appropriate patient follow-up and manages expectations related to transfer requests in a timely manner (i.e., follow-up when additional testing requested by accepting physician, needed data for stroke/neurology transfers, when physicians request a patient be transported immediately, etc.)
+ Demonstrates proficiency in working with the Patient Checklist, Flowboard, eCare, eCare Schedule Book, STAR and other office-oriented systems as needed.
+ Completes necessary reports and assignments during call downtime.
+ Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
+ Performs other duties as assigned.
**Qualifications** **of the Rapid Access Coordinator** :
+ High School Diploma / GED
+ Licensed as an EMT, Paramedic, or LPN in the state of TN
+ Two years of experience in a health-related field
**Why work for Adecco?**
+ Weekly Pay
+ 401(k) Plan
+ Skills Training
+ Excellent medical, dental, and vision benefits
**Pay Details:** $18.00 to $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$18-20 hourly 3d ago
Medical Staff Coordinator, Medical Staff Services
Covenant Health 4.4
Scheduler job in Knoxville, TN
Full Time, Day Shift
Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area's largest employer. Parkwest is Covenant Health's and West Knoxville's premier medical facility and a top-performing heart hospital, offering our patients world-class treatment with all the convenience and warmth of home.
Position Summary:
Responsible for coordination, preparation and administrative support for Medical Staff functions; collaborates with Medical Staff Department Chairs, CAOs, and CNOs to ensure timely review of materials for credentialing and privileging of applicants, Medical Staff members, and AHPs; prepares for Medical Staff department and committee meetings, prepares agendas, packets, takes minutes, processes and distributes appropriate correspondence and coordinates continuing education. Performs recordkeeping activities for the Medical Staff. Assists in formulating the budget for the Medical Staff Office. The coordinator assists with development, planning, and implementation of the credentialing/privileging process. Assists in compliance with the applicable accrediting and regulatory agencies (ie - Joint Commission, CMS, NCQA, URAC, and Stark) in regards to credentialing while developing and maintaining a working knowledge of applicable statutes, laws, and regulations. Ensures that all expirables are reviewed, obtained and managed on a monthly basis according to rules and policies. Maintains the confidentiality of all business/work and Medical Staff information. Assists in managing the flow of information between the Medical Staff Office, applicable Medical Staff departments and committees, Medical Staff leadership, Administration and Governing Body. Assists in coordinating updates to Medical Staff Bylaws, Rules and Regulations, and Medical Staff policies.
Responsibilities
Maintains and updates credentialing data in the Cactus database and/or hard files as necessary; ensures continuous currency of licensure, certifications, and insurance; to otherwise monitor and maintain documentary evidence of Medical Staff credentials as required by regulatory agencies, bylaws, and hospital standards.
Coordinates with the System Credentialing Office in processing pre-applications, initial applications, and reappointments.
Serves as liaison between the hospital and physicians/physician practices.
Provides necessary administrative support to the Medical Staff departments, committees and leadership; assists with development of new privileging criteria, delineations, and other documentation necessary to an effective credentialing process.
Coordinates with the Quality/Clinical Effectiveness Department in monitoring, trending and reporting Medical Staff activities, including FPPE and OPPE processes, committee actions, performance improvement, and physician profiling.
Assists with the development and revisions of Medical Staff Bylaws, Rules and Regulations, and Medical Staff Policies.
Processes applications from approved universities and colleges requesting clinical rotations for MD/DO students, residents, and advanced practice professional students.
Responsible for generating monthly reports of recommendations from the MEC to the Governing Body concerning credentialing, privileging, policies, students, and other items requiring approval by the Governing Body such as the annual Performance Excellence and Patient Safety Plan.
Maintains current records of focused evaluations, including, but not limited to proctoring, chart reviews, and preceptor evaluations proctoring, where applicable, of physicians and APPs, as appropriate, and assures appropriate review by department chairs and the credentials committee.
Coordinates call schedules for the Medical Staff departments in collaboration with Medical Staff department chairs.
Prepares for, attends, and completes necessary follow up for Medical Staff department meetings, Credentials and Medical Executive Committee meetings, general staff and other Medical Staff meetings as requested, and maintain accurate minutes for all Medical Staff departments and committees.
Maintains yearly and monthly calendars of meetings and events and notifies applicable departments and individuals when changes occur and sends reminder notices as necessary.
Responsible for assisting with Medical Staff continuing education activities, as applicable.
Responsible for accreditation/licensure compliance of The Joint Commission and CMS Medical Staff Standards and assists with ongoing survey readiness preparations for the Medical Staff and other associated requirements.
Performs necessary Medical Staff recordkeeping and assists with the budgeting process for the Medical Staff Office.
Prepares correspondence notifying applicants of final credentialing/privileging determination.
Mentors and assists the Credentialing Specialists as necessary. to include processing of initial and reappointment applications and the ongoing and focused evaluation processes.
Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
Perform other duties as assigned or requested.
Qualifications
Minimum Education:
Non specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelor's degree in a directly-related field from an accredited college or university.
Minimum Experience:
Five (5) years of experience in a healthcare environment with at least three (3) years of experience in a Medical Staff office with credentialing responsibilities; knowledgeable with Joint Commission and NCQA standards.
Licensure Requirement:
None.
$40k-57k yearly est. 1d ago
Scheduler I - Nights - $20.50 - $27.06
Titan Specialty 4.6
Scheduler job in Clinton, TN
Responsibilities:
Schedules work production of curing, tire assembly, and mill room operations
Assures that adequate materials are delivered to tire machines in a timely manner.
Coordinates with inter and intra company sources to order materials for production where applicable.
Schedules daily tire assembly room production based on company needs.
Ensures proper sequencing of machines to maximize output
Ensures inventory of components and WIP is kept accurate and precise.
Wears all required safety equipment and apparel.
Reports to management any unsafe or malfunctioning safety devices or other equipment
Observes all safety rules and instructions.
Responsible for checking own work for compliance with Quality Standards. Looks for other production irregularities. Reports to management any irregularities in production quality and equipment needing repair.
Performs other duties as may be required.
Qualifications
Required Education and Experience:
High School Graduate/GED.
College level training in computer operations, strong Excel skills/knowledge a must
Lean Manufacturing experience.
High degree of math skills
Personal Trait Profile:
Computer
Sitting, walking, climbing, hand/eye coordination.
Strong analytic, computer and spreadsheet skills.
Strong interpersonal and communication skills.
Must be metric driven.
Must be comfortable with frequent change of pace.
Must be able to keep track of over one hundred different part numbers at one time.
Must be able lead and thrive in a cross functional team.
$57k-90k yearly est. 3d ago
Lead Scheduler
Centrus Global
Scheduler job in Oak Ridge, TN
Are you the kind of person who sees a complex project and leans in to find solutions where others only see challenges? As the Schedule Lead for Centrus Energy, you'll be the master conductor behind our Integrated Master Schedule-translating strategy into executable plans, taming moving parts, and helping teams march in sync across a high-visibility, high-impact program. You'll shape schedule discipline, guide project teams, and turn uncertainty into clarity - all in support of work that directly contributes to America's clean-energy and national-security mission.
What You Will Do:
You'll own the development, maintenance, and performance reporting of the Integrated Master Schedule (IMS), oversee and mentor the scheduling team, and manage the Primavera (P6) database with expert precision. You'll coordinate routine status updates, partner with Control Account Managers (CAMs) and project leads to manage schedule risk and uncertainty, and perform critical path analysis to keep the project on course. Through rigorous schedule quality checks, forecasting, reporting, and cross-functional collaboration, you'll ensure project timelines stay accurate, realistic, and aligned with budget and mission objectives.
We'd love to hear from People With:
Bachelor's degree in Engineering, Construction Management, Accounting, Finance, or Business
8-10 years of relevant experience in project planning, scheduling, or project controls
Proficiency with Primavera P6 and scheduling database administration
Experience with Acumen Fuse and schedule health assessments
Experience working in Cobra or similar cost-processing tools
Applied knowledge of Earned Value Management (EVM)
Understanding of cost engineering and cost control
The ability to obtain and maintain a “Q” clearance.
A Successful Candidate Brings:
Analytical horsepower to interpret complex schedule/cost data and spot trends in order to confidently forecast
Expert-level technical capabilities with tools such as P6, Acumen Fuse, MS Project, Cobra, and other project-controls platforms
Leadership presence with a track record of coaching teams, promoting schedule discipline, and driving accountability while maintaining a collaborative and positive planning culture
An active “Q” clearance.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
This position will require a pre -employment background check and a pre-employment drug test.
Centrus Energy and all subsidiaries shall abide by the applicable legal requirements. We prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin.
This position requires the successful candidate to obtain and maintain a Q security clearance. Candidates for positions requiring a security clearance are required to be tested for the absence of any illegal drug as defined in 10 CFR 707.4 prior to an offer of employment being made. In addition, once employe, employees will become part of a random drug testing program and may also be tested in the event of any incident causing injury or causing damage to property, or if it is determined that there is a reasonable suspicion the employee is under the influence of drugs or alcohol. This position will require preemployment background check on the part of the Company and in order to receive a Q security clearance, a background investigation by the Federal government. Subsequent Federal government reinvestigations may be required.
Centrus Energy Corp. is an Equal Opportunity Employer.
$40k-75k yearly est. Auto-Apply 27d ago
Lead Scheduler
Centrus Energy 3.9
Scheduler job in Oak Ridge, TN
Are you the kind of person who sees a complex project and leans in to find solutions where others only see challenges? As the Schedule Lead for Centrus Energy, you'll be the master conductor behind our Integrated Master Schedule-translating strategy into executable plans, taming moving parts, and helping teams march in sync across a high-visibility, high-impact program. You'll shape schedule discipline, guide project teams, and turn uncertainty into clarity - all in support of work that directly contributes to America's clean-energy and national-security mission.
What You Will Do:
You'll own the development, maintenance, and performance reporting of the Integrated Master Schedule (IMS), oversee and mentor the scheduling team, and manage the Primavera (P6) database with expert precision. You'll coordinate routine status updates, partner with Control Account Managers (CAMs) and project leads to manage schedule risk and uncertainty, and perform critical path analysis to keep the project on course. Through rigorous schedule quality checks, forecasting, reporting, and cross-functional collaboration, you'll ensure project timelines stay accurate, realistic, and aligned with budget and mission objectives.
We'd love to hear from People With:
* Bachelor's degree in Engineering, Construction Management, Accounting, Finance, or Business
* 8-10 years of relevant experience in project planning, scheduling, or project controls
* Proficiency with Primavera P6 and scheduling database administration
* Experience with Acumen Fuse and schedule health assessments
* Experience working in Cobra or similar cost-processing tools
* Applied knowledge of Earned Value Management (EVM)
* Understanding of cost engineering and cost control
* The ability to obtain and maintain a "Q" clearance.
A Successful Candidate Brings:
* Analytical horsepower to interpret complex schedule/cost data and spot trends in order to confidently forecast
* Expert-level technical capabilities with tools such as P6, Acumen Fuse, MS Project, Cobra, and other project-controls platforms
* Leadership presence with a track record of coaching teams, promoting schedule discipline, and driving accountability while maintaining a collaborative and positive planning culture
* An active "Q" clearance.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
This position will require a pre-employment background check and a pre-employment drug test.
Centrus Energy and all subsidiaries shall abide by the applicable legal requirements. We prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin.
This position requires the successful candidate to obtain and maintain a Q security clearance. Candidates for positions requiring a security clearance are required to be tested for the absence of any illegal drug as defined in 10 CFR 707.4 prior to an offer of employment being made. In addition, once employe, employees will become part of a random drug testing program and may also be tested in the event of any incident causing injury or causing damage to property, or if it is determined that there is a reasonable suspicion the employee is under the influence of drugs or alcohol. This position will require preemployment background check on the part of the Company and in order to receive a Q security clearance, a background investigation by the Federal government. Subsequent Federal government reinvestigations may be required.
Centrus Energy Corp. is an Equal Opportunity Employer.
$33k-62k yearly est. Auto-Apply 27d ago
Medical Scheduler - Edmunds Gastroenterology
University Physicians' Association, Inc. 3.4
Scheduler job in Knoxville, TN
EDMUNDS GASTROENTEROLOGY, a fast-paced gastroenterology office located in West Knoxville is currently looking for a
full-time
Medical Scheduler
.
RESPONSIBLE AND ACCOUNTABLE FOR:
Anwer and direct inbound phone calls.
Scheduling, rescheduling, and canceling patient appointments as required.
Answering patients' questions regarding basic medical tests and procedures.
Providing instructions to patients to ensure that they are prepared for examinations and procedures.
Confirming patient appointments.
Input patient information into EMR.
Courteously receiving incoming telephone calls and taking messages as needed.
Scheduling referral appointments and follow-ups.
Work through tasks and voicemails.
Verifying patient health information and insurance details.
DUTIES AND TASKS INCLUDE BUT ARE NOT LIMITED TO:
Keeps all patient information, practice information and staff information confidential
Performs routine work under general supervision
Follows established procedures, referring all new or unusual questions/concerns
Acts as patient advocate, ensuring a setting that protects the rights of the patient, in compliance with HIPAA, and provides an atmosphere that does not compromise the patient's physical or mental well-being, safety or dignity
Maintains knowledge of, and complies with, established policies and procedures
Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, Life Insurance, 401k with company match and immediate vesting, Critical Illness, and more!
Hours: Monday - Friday, 8am to 5pm
Requirements
High school diploma or GED.
Post high school education is advantageous.
Proven experience working in a medical office.
Working knowledge of medical terminology and medical insurance plans.
The ability to type and file accurately.
Excellent communication and organizational skills.
Good telephone etiquette.
Preferred requirements
· ModMed/Gmed experience
$22k-29k yearly est. 8d ago
Patient Service Representative
Southeastern Retina Associates PC 3.8
Scheduler job in Knoxville, TN
Job Description
About Us: When it comes to complex vitreoretinal cases, Southeastern Retina Associates (SERA) is the most experienced retina team in East Tennessee. We are a state-of-the-art practice of 21 board-certified ophthalmologists specializing in the treatment and surgery for diseases of the retina, macula and vitreous of the eye. Since 1980 our physicians have demonstrated excellence in the treatment of vision-threatening diseases, including Age-related Macular Degeneration, Retinal tears/detachment, and Diabetic Retinopathy.
Overview
We are seeking a dedicated and detail-oriented Patient Service Representative to join our team. This role is essential in providing exceptional patient care and support within our ophthalmology practice. This person will learn both areas of the front office of checking patients in and out of clinic and scheduling their follow up appointments. Travel around the Knoxville area is required. Starting pay with no previous experience is $16 hr., with medical front desk experience, $17-$18 hr.
Travel Schedule:
Roughly 3-4 Days: Knoxville (TVEC, Chapman Hwy, Dowell Springs), Powell, Oak Ridge, and Maryville.
Roughly 1-2 Days (Out of town clinics): Sevierville, Morristown, Crossville, Athens, Kingston. We do offer a transportation van for these locations.
Responsibilities
Open/Close Location
Check In:
Check current insurance and verify insurance is up to date
Check demographics, phone number, and address and verify information is correct
All information should be updated at entry point (HCIT, Impact, and Allscripts)
Inform patient of any previous balances
Collect Co-pays, balances and deductibles if applicable upon entry
Scan all necessary patient information (ins cards, physician referrals, Picture ID's, demographics, HIPAA, privacy policy, etc.)
Check Out:
Referral to other MD's
Collect Co-pays, balances and deductibles if applicable upon entry
Scan all chart notes and corresponding information pertaining to the days visit
Schedules return appointments as per protocols
Verifies that all fee slips are marked with procedure, diagnosis, and Escribe codes, along with appropriate doctor name and date of service
Batch fee slips, treatment logs, payment records, sign-in sheets, and schedules for Billing Department
Balance deposit at end of day (credit cards, cash, and checks)
Collect faxes throughout the day to ensure they are delivered and scanned in a timely manner
Chart Prep:
All charts prepped (forms, referral, etc.)and ready for the next business day with printed schedule for back up
Check insurances and referrals for all patients for the next business day
All New Patient charts prepped with referring doctor note and or letter
Online check of Medicare/Medicaid
4 pages completed by patient every 3 years
Demographics completed every year
Handled all mail to post
Answers the phones and takes messages where applicable
Prep/Stock all equipment (scanners, printers, fax machines) with supplies
Skills
Previous experience in a medical office environment is preferred.
Proficiency in medical administrative support tasks and office management.
Familiarity with electronic health record systems, particularly Epic.
Strong organizational skills with attention to detail.
Excellent communication skills, both verbal and written.
Ability to handle multiple tasks efficiently in a fast-paced environment.
A customer-focused attitude with a commitment to providing quality service.
This is not just a job-it's a career opportunity. We are looking for individuals who want to grow, learn, and stay. We invest in our people with structured training, support, and advancement paths. This is an ideal opportunity for someone who wants to build a future in healthcare, not just collect a paycheck.
If you've moved frequently between jobs or are unsure about committing to a long-term position, this may not be the right fit. But if you're eager to join a team where you can plant roots, develop skills, and make a difference, we'd love to meet you.
$17-18 hourly 17d ago
Medical Receptionist
American Family Care, Inc. 3.8
Scheduler job in Knoxville, TN
Benefits/Perks * Great small business work environment * Flexible scheduling * Paid time off, health insurance, dental insurance, retirement benefit, and more! American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary
To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.
Responsibilities
* Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
* Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
* Register patients, update patient records, verify insurance accurately and timely, and check patients out
* Determine, collect, and process patient payments and address collection and billing issues
* Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
* Balance daily patient charges (cash, check, credit cards) against system reports
* Complete closing procedures by preparing closing documentation and submitting required reports
* Complete cash control procedures and secure financial assets
* Maintain complete and accurate documentation
* Other duties and responsibilities as assigned
Qualifications
High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.
Compensation: $15.50 - $17.00 per hour
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
$15.5-17 hourly 35d ago
Patient Services Representative
Continuumrx 3.5
Scheduler job in Knoxville, TN
Job Description
Under direct and indirect supervision, the Patient Care Representative (PCR) is primarily responsible for patient communication to discuss therapy progress, physician follow-up, medication profile updates, and obtain inventory from the patient to properly refill the orders. He/She will assist the pharmacist in obtaining laboratory values for review.
Roles and Responsibilities:
Maintain team schedule for patient follow-up/refill assessments and deliveries. Participates in team huddles each morning to prioritize and coordinate the processing, compounding, and delivery of supplies/orders.
Communicates with patients to review inventory to properly refill existing orders. Anticipates patient care or supply needs to ensure appropriate inventory is maintained for patients. Reports identified non-compliance, processes orders, prints labels, and packing lists in a timely manner.
Ensure timely and appropriate documentation in progress notes.
Communicates effectively with patients/caregivers and clinicians involved in care of patient. Discusses patient progress, documents in progress notes, and forwards all concerns and clinical questions to team pharmacist.
Communicates effectively with the Warehouse Coordinator to ensure patient needs are met for adequate supplies and timely deliveries.
Updates patient medication profile in EMR and presents to team pharmacist for review.
Follow-up with physician's office as appropriate within the scope of practice.
Notifies Reimbursement team of patient hospitalizations, changes in prescription, and changes in patient status.
Assist pharmacists in obtaining laboratory values and forward to ordering physician. Enters lab values in EMR as appropriate.
Provide delivery representative with patient pick-up forms and assist with scheduling of pick-up of equipment and medical waste.
Performs all other duties assigned by his/her respective Supervisor/Manager.
Complete understanding of confidentiality with respect to Company proprietary information as well as information concerning patient/client care; complying with all federal and state laws as apply to confidentiality of protected health information (PHI) and electronic protected health information (EPHI); and following HIPAA guidelines regarding readily identifiable protected health information.
Qualifications and Experience
Required:
Completion of a Pharmacy Technician training program/certification as applicable based on State regulations.
Meet the pharmacy technician requirements of the respective state
Current, active and in good standing technician license/registration in the state of employment.
Strong computer skills (Microsoft Word, Excel, PowerPoint)
Exceptional communication- verbal and written
Strong interpersonal skills
Strong organizational and process skills
Ability to work well under pressure ,meet timelines, and completes assigned projects
Strong critical thinking and problem solving skills
Proven performance, history in related field
Exceptional attention to detail and demonstrated results
Exceptional track record of customer satisfaction
Preferred:
Have a minimum of 6 months pharmacy technician or related experience; have a good working knowledge of pharmacy procedures.
Working knowledge of Home Infusion, Specialty Infusion and Durable Medical Equipment (DME)
2+ years of computer data entry experience or related field
$28k-33k yearly est. 10d ago
Medical Receptionist
Revida Recovery Centers
Scheduler job in Knoxville, TN
Full-time Description
Purpose:
The primary purpose of the Patient Administrator/ medical recptionist is to maintain office functions of the
Center, which include answering phone calls; verifying insurance and Medicare;
obtaining authorizations and scheduling patients; keeping records medical by Federal,
State, and County guidelines, as well as by the Company's established policies and
procedures. The position creates an atmosphere of warmth, personal interest, positive emphasis,
and a calm attitude when visiting with staff, patients, and visitors.
Duties:
The Patient Administrator/ Medical Receptionist will efficiently assist patients in navigating the check-in
and check-out processes and address patients' needs related to these functions.
Collaborates with the Office Manager in all decision-making regarding special
circumstances that may present with patients. Collecting and correctly recording all
payment and billing transactions, using established payment methods and
insurance billing protocols.
Physical, Emotional Demands, and Work Conditions:
Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) ability to support patient weight in case of emergency or disability requiring assistance. Must be able to see, stoop, sit,stand, bend, reach, and be mobile (whether natural or with accommodation).
Quality of hearing (whether natural or with accommodation) must be acceptable. Must be able to communicate both verbally and in writing. Must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients.
Must be emotionally stable and exhibit the ability to display coping skills to deal with multiple situations. Risk of exposure to infections, bloodborne pathogens, and other potentially infectious materials or contagious diseases. For this reason, "Universal Precautions" must always be followed.
The Patient Administrator should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance program and commit to worker safety, health, and patient safety. Subject to work schedule and shift changes.
Supervision/ competency evaluations: Supervision and competency evaluations are
provided through facility monitoring activities, direct observation, staff meetings, in-services, management meetings, individual meetings, Employee Improvement processes, reporting, interactions, strategic planning, outcomes, and annual
competency review.
Competencies:
Collects payment for services rendered.
Accurately records payments received.
Verifies patients' demographics on each visit, including checking ID and insurance eligibility/information.
Accurately enters demographic and accounting information.
Reconciles end of day reports
Answers phone calls professionally and promptly.
Schedules all patient follow-up visits.
Submits prior authorizations as required for all treatment services.
Responds to all requests for medical records and processes by HIPAA and Part 42 CFR confidentiality requirements.
Coordinates the delivery of prescriptions as authorized by the treating physician.
Accurately compiles medical records, adhering to state and federal regulations and best practice guidelines.
Demonstrates competency in Microsoft Word and Excel.
Types and enters data with accuracy and attention to detail.
Actively proofreads and edits written communication and patient documentation.
Maintains accuracy of credit card transactions and entering payments.
Effectively directs and organizes daily responsibilities and workflow.
Establishes and maintains appropriate boundaries with patients, Multidisciplinary Treatment Team, and colleagues.
Always exhibits a professional demeanor
Requirements
Patient Administrator Requirements:
Education: High School Diploma or equivalent
Experience: Must have experience working in a medical office environment, preferably in the mental health and substance abuse fields. Competent in using computers, email, printers, scanners, facsimile, and multiline phone systems. Previous experience with electronic health records is preferred.
Special Requirements:
Knowledge of applicable State Code of Regulations and 42 Code of Federal Regulations (CFR) Part 2. Compliance with accepted
professional standards and practices; Ongoing adherence to the NAADAC Code of Ethics and any other applicable Codes of Ethics for their respective profession.
Continuing Education & Professional Licensing/Certification Requirements: The employee is expected to participate in appropriate continuing education as requested and required by their immediate supervisor. In addition, the employee is expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. The employee must attend mandatory educational programs and maintain current professional certifications as delineated above in their state, in good
standing.
While this job description is intended to reflect the job requirements, management reserves the right to add or remove duties from jobs when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Furthermore, they do not establish an employment contract and are subject to change at the employer's discretion.
$24k-30k yearly est. 60d+ ago
Patient Experience Coordinator I
Sees Management 4.5
Scheduler job in Knoxville, TN
Full-time Description
ABOUT US:
Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients' needs. We continuously look for ways to improve our patient's experience through data analytics, patient surveys, and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training.
KEY RESPONSIBILITIES:
Patient Care Coordination
Assist in providing exceptional care by ensuring timely and accurate appointment scheduling, ensuring patients are well-informed about their visit times, and any needed documentation for their appointments (ex: insurance cards, copays, existing patient balances, etc.)
Ensure smooth patient registration by performing all needed pre-registration tasks.
Accurately collect and verify patient information during check-in, ensuring that all forms, insurance details, and personal data are completed correctly and securely.
Provide prompt responses to patient inquiries and concerns, ensuring all communication is clear, professional, and empathetic.
Document patient interactions, updating systems to ensure the accuracy and completeness of patient records while adhering to HIPAA regulations.
Ensure 20/20 Patient Experience by:
Anticipating patient's registration and billing needs,
Anticipating patient's needs, such as water, snacks, etc.
Providing consistent customer care
Feedback Collection & Patient Advocacy
Address and resolve minor patient concerns, escalating more complex issues to local leadership, when necessary.
Assist patients in navigating the healthcare system, providing information on services, policies, and procedures to ensure clarity.
Ensure smooth patient registration by demonstrating competent data entry accuracy.
Collaboration & Administrative Support
Maintain patient records, ensuring that all necessary documentation is accurately filed and easily accessible.
Provide general support to Patient Experience teams, contributing to the continuous improvement of patient care practices.
Assist with scheduling follow-up appointments and ensuring timely communication regarding patient care plans.
Support the implementation of departmental initiatives aimed at improving patient satisfaction and overall care.
Other Responsibilities
Demonstrate a strong commitment to confidentiality, ensuring that all patient information is protected and handled in compliance with applicable regulations.
Provide general support to Patient Experience teams, contributing to the continuous improvement of patient care practices.
Strong attention to detail, ensuring accurate record-keeping and documentation.
Participate in all required training and employee engagement activities.
Proficient with Microsoft Office Suite or related software
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
KNOWLEDGE, SKILLS, AND ABILITIES:
Patient Experience - Understanding and anticipate the patient's needs. Proactively strives to exceed our patient's expectations and provide ongoing education and communication.
Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership.
Analytical mind- capable of out-of-the-box thinking to solve problems.
Professionalism- Displaying cautious, helpful, and ethical behavior. Maintaining composure even under difficult and challenging circumstances.
Excellent Communication Skills - written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients.
Drive for Results - Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes.
Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
Forward-thinking attitude - Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company.
Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
OWNERSHIP SKILLS:?
Help foster a positive workplace environment that encourages accountability, collaboration, and transparency.??
Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses.?
Pride in one's work by asking questions when needed, providing feedback and completed job tasks in a timely manner.?
Aligning job responsibilities and projects with the company's goal and mission.?
Pro-active measures in daily work that anticipates problems and develops solutions.?
Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays.?
Confidence to express ideas and solutions during meetings or projects. Openness to other employee's opinions and feedback.?
Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities.
Offer solutions to problems rather than presenting issues.
Ask for constructive feedback regarding job performance.???
Share responsibility for actively maintaining "workload items" for clinical and support buckets.
BENEFITS & PERKS:?
Generous PTO allowance
Holiday Pay
Health, Dental & Vision?
Life Insurance
Short-term disability
Long-term disability
401k with discretionary match?
Uniform Allowance (clinic only)
Professional Development
SEES Group LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.
Requirements
KNOWLEDGE, SKILLS, AND ABILITIES:
Patient Experience - Understanding and anticipate the patient's needs. Proactively strives to exceed our patient's expectations and provide ongoing education and communication.
Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership.
Analytical mind- capable of out-of-the-box thinking to solve problems.
Professionalism- Displaying cautious, helpful, and ethical behavior. Maintaining composure even under difficult and challenging circumstances.
Excellent Communication Skills - written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients.
Drive for Results - Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes.
Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
Forward-thinking attitude - Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company.
Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
PHYSICAL REQUIREMENT:
Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
Have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.
Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.
Must be able to be stationary for prolonged periods of time.
COGNITIVE REQUIREMENT:
Executes tasks independently.
Learns and memorizes tasks.
Maintains concentration/focus on tasks.
Performs task in a demanding environment requiring multi-task and prioritize work.
Must be comfortable working and interacting with large groups of people daily.
$28k-37k yearly est. 28d ago
Front Office Coordinator
Tennessee Orthopaedic Alliance, East Tn 4.1
Scheduler job in Knoxville, TN
A nonexempt position responsible for initial patient contact and front office duties associated with a patient appointment to a physician's office.
Essential Job Responsibilities:
Looks patients in the eye and welcomes patient with excellent customer service.
Checking in and/or checking out patients for physician appointments.
Verification of patient's demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit.
Entering patient demographic information in the practice management system.
Verifies and distributes patient history.
Scans/sorts all forms related to front office processes.
Manages and coordinates all internal referrals.
Scheduling return appointments for patients.
Collection of copayments, patient balances and form fees.
Distributes requested documents to patients.
Completes/balances end of day batch processes.
Maintains and communicates patient wait times.
Requirements
Education: High school diploma.
Experience: Minimum two years medical office experience preferred.
$19k-26k yearly est. 5d ago
Patient Coordinator at Knoxville Pediatric Dentistry
Specialty Dental Brands
Scheduler job in Knoxville, TN
Full-time Description
Knoxville Pediatric Dentistry is seeking a friendly, organized, and compassionate Patient Coordinator to join our well-established pediatric dental team. With a strong reputation for exceptional patient care and a fun, family-focused environment, this is a wonderful opportunity to grow your career in a supportive, patient-centered practice. The ideal candidate is motivated, detail-oriented, and passionate about creating positive experiences for children and their families.
Website: KP Dentistry!
Why Join Us?
Warm, team-oriented pediatric dental environment
Strong focus on patient experience and family communication
Modern practice with advanced dental technology
Opportunities for professional growth and development
Well-established practice trusted by families in the community
Experience & Key Responsibilities:
Greet patients and families warmly and serve as the first point of contact
Schedule appointments, confirm visits, and manage patient flow
Coordinate treatment plans, insurance verification, and financial discussions
Maintain accurate patient records and documentation
Provide exceptional customer service before, during, and after appointments
Perform other duties and responsibilities as assigned by management
Comprehensive Benefits Package:
Medical, Dental, Vision, and 401(k)
Paid holidays
Paid time off
Requirements
Previous dental or medical front office experience preferred
Experience working with children and families strongly preferred
Strong communication and interpersonal skills
Excellent organizational skills and attention to detail
Ability to multitask in a fast-paced, family-focused environment
Positive attitude with a patient-centered mindset
Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined
Join our team and be part of a practice dedicated to excellence in specialty care. If you're ready to take your career to the next level, apply today!
Salary Description $17-$19 hourly
$17-19 hourly 12d ago
Patient Coordinator
Dental Office
Scheduler job in Knoxville, TN
Knoxville Smiles at Malone & Costa Dentistry is growing, and we are seeking a friendly Patient Coordinator to join our exceptional team. We have proudly served our community for 25 years, utilizing top-of-the-line technology and modern techniques to ensure optimal patient care. Our ideal candidate is confident, knowledgeable and friendly, detail-oriented, and has strong relationship-building skills, ensuring the ability to build rapport with our patients. If this sounds like you and you meet our qualifications below, submit your application today!
Schedule
Full-time
Benefits
Medical, dental, vision, and life insurance
PTO and paid holidays
401(k) options
Amazing technology and advanced dentistry
Great team
Qualifications
Prior dental front office/dental assisting experience is highly preferred, but not required
Experience with scheduling for a multi-doctor practice, dental insurance verification, and Implantology is highly preferred
Outstanding multi-tasking and communication abilities
Highly-organized
INDHRFO03
$25k-34k yearly est. Auto-Apply 8d ago
Patient Financial Advocate
Firstsource 4.0
Scheduler job in Sevierville, TN
FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within!
Hours: M- F 9:00 am - 1:00pm
and healthcare setting, up to date immunizations are required.
We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.
At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.
Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.
At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options.
Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients.
Join our team and make a difference!
The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.
Essential Duties and Responsibilities:
Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
Initiate the application process bedside when possible.
Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
Records all patient information on the designated in-house screening sheet.
Document the results of the screening in the onsite tracking tool and hospital computer system.
Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
Reviews system for available information for each outpatient account identified as self-pay.
Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
Other Duties as assigned or required by client contract
Additional Duties and Responsibilities:
Maintain a positive working relationship with the hospital staff of all levels and departments.
Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
Keep an accurate log of accounts referred each day.
Meet specified goals and objectives as assigned by management on a regular basis.
Maintain confidentiality of account information at all times.
Maintain a neat and orderly workstation.
Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
Maintain awareness of and actively participate in the Corporate Compliance Program.
Educational/Vocational/Previous Experience Recommendations:
High School Diploma or equivalent required.
1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
Previous customer service experience preferred.
Must have basic computer skills.
Working Conditions:
Must be able to walk, sit, and stand for extended periods of time.
Dress code and other policies may be different at each healthcare facility.
Working on holidays or odd hours may be required at times.
Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
#INDSOL
$30k-38k yearly est. 60d+ ago
Office Coordinator - Front Desk/Call Center
Poulin Willey Anastopoulo, LLC
Scheduler job in Knoxville, TN
Job DescriptionDescription:
We're hiring an Office Coordinator to be the first friendly face (and voice) for our clients.
If you love helping people feel welcome, can juggle front desk responsibilities with ease, and thrive in a professional yet compassionate environment, this could be the perfect fit.
As an Office Coordinator at Poulin | Willey Trial Lawyers, you'll be the first point of contact for clients and visitors-whether in person or over the phone. You'll make sure every interaction leaves a positive impression while also helping our legal teams stay organized and connected.
What You'll Do
Greet clients and visitors warmly, creating a professional and welcoming experience.
Answer and route incoming calls with clarity, empathy, and urgency.
Collect and log basic intake information in our case management system (Litify).
Transfer clients to the right team members and ensure every call is documented accurately.
Schedule and coordinate in-office meetings, including conference room use.
Keep the office environment clean, organized, and client-ready at all times.
Participate in team meetings to stay aligned on client service standards and goals.
Uphold our Core Values in every client and team interaction.
Requirements:
Previous experience in front desk, office administration, or client-facing service.
Customer service or call center experience strongly preferred.
Excellent communication skills-both written and verbal.
Organized, detail-oriented, and comfortable managing multiple priorities.
Professional, empathetic, and client-centered approach.
Familiarity with office or case management systems (Litify experience a plus).
High school diploma or equivalent required; additional training in office administration or customer service is a plus.
$21k-29k yearly est. 10d ago
Patient Service Representative
Chota Community Health Services 3.7
Scheduler job in Madisonville, TN
The Patient Service Representative works at the front desk, checking patients in and out for their appointments, updating insurance and demographic information, and collecting payments. Role and Responsibilities * Participate in Patient Centered Medical Home Care Team collaboration
* Adhere to all policies and procedures
* Greets patients and visitors in a welcoming manner in person and on the phone
* Maintain a neat and orderly reception area that is appropriately stocked with supplies at all times.
* Check-in patients
* Verify patient insurance prior to appointment to ensure coverage
* Assists patients with insurance questions and registration forms.
* Update patient demographics and other required forms, as needed
* Communicate with patients to setup and schedule optimal appointment times
* Collect and input data into the electronic health record
* Refer to Patient Services, Patient Accounts, and/or Eligibility Assistance Coordinators, as needed
* Task refill requests, patient questions, etc. to the appropriate person, as needed.
* Check-out patients
* Complete patient rescheduling as assigned
* Review encounter and collect additional fees if necessary
* Print patient plan and ensure there are no further questions
* Reconcile encounters to ensure all patient fee tickets have been collected
* Balance daily collections
* Communicate with appropriate staff for emergency cases (i.e. chest pain, laceration, etc.)
* Communicate effectively with the COO patient issues, training needs, insurance discrepancies, and scheduling conflicts
* Communicate with the appropriate designated individuals to ensure that patients are helped and daily tasks are accomplished
* Contact transportation services for patients, as needed
* Complete PHI, log as needed
* Scan information into the computer system, as needed
* Regular and predictable attendance
* Complete five Peer Review audits quarterly
* Ability to cooperate and work well with others
* Attend monthly staff meetings
* Performs other duties as assigned or requested
Qualifications and Education Requirements
* High school diploma or equivalent
* At least one year experience of office administration experience preferred
Preferred Skills
* Ability to walk and alternate between sitting or standing for long periods
* Ability to bend, squat, reach, pushing and pulling
* Ability to lift or carry up to 25 pounds
* Repeating motions that may include wrist, hands and/or fingers
* Keyboarding
* Talking
* Hearing
* Seeing
* Driving
* Communicating with others to exchange information
Benefits
* Paid Time Off
* Paid Holidays
* 401K with Match
* Health Insurance
* Dental Insurance
* Vision Insurance
* Much More
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
$32k-36k yearly est. 38d ago
Patient Coordinator
Giving Home Health Care
Scheduler job in Oak Ridge, TN
Job DescriptionSince 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.
If you're a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.
The Patient Coordinator is a vital member of our care team, responsible for conducting home visits and attending physician appointments to build and strengthen relationships with patients and ensure their medical needs are met. This role involves managing a caseload, providing necessary training, ensuring compliance, and collaborating with healthcare providers to deliver high-quality home care services. The Patient Coordinator will also represent our company and advocate for patients during their medical appointments, ensuring a personalized and compassionate experience.
Responsibilities:
Conduct home visits to patients' homes to build and strengthen relationships, initiate homecare, and gather necessary compliance documentation.
Ensure patients have the proper durable medical equipment (DME) and provide training to patients, home health aides, and nurses.
Conduct weekly/biweekly/monthly phone check-ins with team members, including nurses and home health aides, to coordinate patient care.
Manage a caseload of 50-60 patients, collaborating with patients, their families, and healthcare providers to oversee medical documentation and renewals.
Collaborate with a care team consisting of two peers and a lead, all under the supervision of a Care Team Director.
Work closely with other departments to ensure the highest quality of patient care.
Attend and advocate for patients at physician appointments, providing information about our program and ensuring suitable home care and DME.
Provide exceptional customer service and build genuine relationships with patients, making them feel valued and special.
Update and upload documentation within 24 hours of home visits, ensuring compliance with all necessary paperwork.
Assist in the preparation and processing of patient assessments and care plans.
Handle some payroll assistance and compliance paperwork for contractors.
Report and document incident reports as needed.
Step in for other care team roles as necessary and manage night/weekend calls based on patient needs.
Meet and exceed performance metrics.
Qualifications:
Strong work ethic and focus on patient care.
Proficient in time management, organizational skills, and scheduling.
Excellent customer service and relationship-building abilities.
Strong communication, interpersonal, and presentation skills.
Energetic, outgoing, and comfortable in an ever-changing environment.
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and spreadsheet analysis.
Proven ability to work independently and efficiently without close supervision.
Experience in Case Management/Social Work preferred; will manage a caseload (preferred but not required)
Medical knowledge and proficiency in medical terminology. (preferred but not required)
Active engagement in a collaborative team environment.
Strong reading and writing skills.
Adaptability, flexibility, and strategic thinking.
Understanding of HIPAA and maintaining confidentiality.
Valid driver's license, car insurance, and dependable transportation for patient visits and appointments.
Mandatory background check by the Department of Health.
Associate-level education (preferred); high school diploma or equivalent required.
Benefits:
Paid Time Off - with additional hours accrued annually based upon tenure
Sick Leave/Bereavement Leave
7 1/2 Paid Holidays + 2 floating Holiday Day + Your Birthday
$100 monthly cell phone reimbursement (after 1 month of employment)
Overtime pay at time and a half
Very Competitive Benefits Package including Medical, Dental, Vision, & Life Insurance which begins after first full month of employment.
401(k) Plan with a company match program
$150 Lifestyle Reimbursement annually (may be for gym/fitness memberships, Costco/Sam's Club memberships, Amazon Prime memberships, and more)
Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents
Competitive mileage reimbursement
Tuition Reimbursement Program
Employee Assistance Program
Why Join Us:If you are passionate about providing quality care and building genuine relationships with patients, we encourage you to apply. Our goal is to ensure patients feel loved and special while receiving the best possible home care services. Apply today to be a valued member of our dedicated care team!
To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We're committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.
If you're ready to be part of an organization that truly makes a difference in people's lives, we encourage you to apply today and start a fulfilling journey with Giving Home!
Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.
Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.
Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$25k-34k yearly est. 23d ago
Medical Receptionist - Harriman, TN
Crossroads Treatment Centers
Scheduler job in Harriman, TN
Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.
Day in the Life of a Patient Ambassador
Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.
Maintain friendly, professional attitude towards patients, offer a “white glove” experience.
Provide an exceptional experience by guiding new patients through their intake process.
Collect urine and saliva samples for patient drug screens as needed
Maintains daily financial records and reports
Coordinates with medical and clinical staff to coordinate intakes
Provides clerical and logistical support
Oversees patient accounts and financial responsibilities
Education and Experience requirements
At minimum, High School Diploma or GED required.
Customer Service experience in a fast paced environment preferred.
Experience in healthcare, addiction medicine, office administration preferred.
Lived Addiction experience is a plus.
Schedule
Monday-Friday; 8:00am-4:00pm
Position Benefits
Have a daily impact on many lives.
Excellent training if you are new to this field.
Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
Opportunity to save lives everyday!
Benefits Package
Medical, Dental, and Vision Insurance
PTO
Variety of 401K options including a match program with no vesture period
Annual Continuing Education Allowance (in related field)
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health day
Calm
subscription for all employees
The average scheduler in Knoxville, TN earns between $20,000 and $58,000 annually. This compares to the national average scheduler range of $23,000 to $68,000.
Average scheduler salary in Knoxville, TN
$34,000
What are the biggest employers of Schedulers in Knoxville, TN?
The biggest employers of Schedulers in Knoxville, TN are: