Senior client service specialist vs service support specialist

Differences between senior client service specialist and service support specialist duties and responsibilities

Senior client service specialist example responsibilities.

• Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
• Configure, support, and troubleshoot home use Cisco VPN routers for executive level employees.
• Collaborate with auditors to prepare Medicaid and Medicare cost reports resulting in optimal reimbursement rates.
• Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
• Perform various trades at clients request while keeping parallel with securities regulations.
• Identify cross-selling opportunities when acquiring new clients by advising on complex investment topics.

Service support specialist example responsibilities.

• Assist underwriters in expediting new business, processing endorsements and/or modifying existing policies while achieving broker relationships.
• Provide underwriting support, including printing endorsements and processing renewal policies and researching information when need.
• Work with modifications, conventional and FHA loans.
• Update QAS system with current information pertaining to loan files.
• Make underwriting decisions base on Flagstar, FNMA and FHLMC guidelines.
• Conduct routine reviews of DOD policies to ensure program compliance with statutory requirements.
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