Senior client service specialist vs technical specialist

Differences between senior client service specialist and technical specialist duties and responsibilities

Senior client service specialist example responsibilities.

• Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
• Configure, support, and troubleshoot home use Cisco VPN routers for executive level employees.
• Collaborate with auditors to prepare Medicaid and Medicare cost reports resulting in optimal reimbursement rates.
• Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
• Perform various trades at clients request while keeping parallel with securities regulations.
• Identify cross-selling opportunities when acquiring new clients by advising on complex investment topics.

Technical specialist example responsibilities.

• Install and manage LAN/WAN using TCP/IP protocol.
• Manage the development of a customize ERP system for the client.
• Design and manage studies for alternative API qualification for commercial products.
• Lead and assist in troubleshooting problems and assure appropriate communication with physicians and patients.
• Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
• Develop HTML, CSS, JavaScript for commercial websites.
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