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The differences between senior client services analysts and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior client services analyst and a technical support technician. Additionally, a senior client services analyst has an average salary of $84,637, which is higher than the $40,210 average annual salary of a technical support technician.
The top three skills for a senior client services analyst include client service, process improvement and client accounts. The most important skills for a technical support technician are customer service, technical support, and patients.
| Senior Client Services Analyst | Technical Support Technician | |
| Yearly salary | $84,637 | $40,210 |
| Hourly rate | $40.69 | $19.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 91,516 | 165,677 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior client services analyst's main job is to provide their clients with investment advice. They prepare reports for clients, manage clients' inquiries, and document all potential issues. They must have excellent verbal and written communication skills.
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
Senior client services analysts and technical support technicians have different pay scales, as shown below.
| Senior Client Services Analyst | Technical Support Technician | |
| Average salary | $84,637 | $40,210 |
| Salary range | Between $58,000 And $122,000 | Between $24,000 And $64,000 |
| Highest paying City | San Francisco, CA | Philadelphia, PA |
| Highest paying state | Connecticut | Pennsylvania |
| Best paying company | Icma-rc | Ropes & Gray |
| Best paying industry | Pharmaceutical | Finance |
There are a few differences between a senior client services analyst and a technical support technician in terms of educational background:
| Senior Client Services Analyst | Technical Support Technician | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior client services analysts' and technical support technicians' demographics:
| Senior Client Services Analyst | Technical Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.0% Female, 43.0% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 16.0% Asian, 12.5% White, 54.0% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |