Senior customer account executive vs lead customer service representative

The differences between senior customer account executives and lead customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer account executive and a lead customer service representative. Additionally, a senior customer account executive has an average salary of $220,126, which is higher than the $36,097 average annual salary of a lead customer service representative.

The top three skills for a senior customer account executive include CRM, software solutions and customer accounts. The most important skills for a lead customer service representative are cleanliness, cash handling, and inventory control.

Senior customer account executive vs lead customer service representative overview

	Senior Customer Account Executive	Lead Customer Service Representative
Yearly salary	$220,126	$36,097
Hourly rate	$105.83	$17.35
Growth rate	-4%	-4%
Number of jobs	132,778	192,052
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

Senior customer account executive vs lead customer service representative salary

Senior customer account executives and lead customer service representatives have different pay scales, as shown below.

	Senior Customer Account Executive	Lead Customer Service Representative
Average salary	$220,126	$36,097
Salary range	Between $141,000 And $342,000	Between $22,000 And $58,000
Highest paying City	-	Goldsboro, NC
Highest paying state	-	New York
Best paying company	-	IBM
Best paying industry	-	Insurance

Differences between senior customer account executive and lead customer service representative education

There are a few differences between a senior customer account executive and a lead customer service representative in terms of educational background:

	Senior Customer Account Executive	Lead Customer Service Representative
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Senior customer account executive vs lead customer service representative demographics

Here are the differences between senior customer account executives' and lead customer service representatives' demographics:

	Senior Customer Account Executive	Lead Customer Service Representative
Average age	40	40
Gender ratio	Male, 46.5% Female, 53.5%	Male, 32.1% Female, 67.9%
Race ratio	Black or African American, 11.2% Unknown, 5.9% Hispanic or Latino, 18.5% Asian, 6.1% White, 57.5% American Indian and Alaska Native, 0.9%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.3% White, 54.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior customer account executive and lead customer service representative duties and responsibilities

Senior customer account executive example responsibilities.

Achieve excellent performance results as compared to other Aarons stores.
Monitor customer reservations, efficient in customer resolution, assist teams with order allocation and expediting domestic and international shipments.
Implement cost cutting measures leveraging out FedEx applications and services provide.

Lead customer service representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Create PowerPoint presentations and present them to other customer service representatives.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Implement cost cutting measures leveraging out FedEx applications and services provide.

Senior customer account executive vs lead customer service representative skills

Common senior customer account executive skills

CRM, 69%
Software Solutions, 10%
Customer Accounts, 7%
Inbound Calls, 3%
CAE, 2%
Customer Feedback, 2%

Common lead customer service representative skills

Cleanliness, 65%
Cash Handling, 14%
Inventory Control, 12%
POS, 1%
Customer Service, 1%
Sales Floor, 1%

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Senior Customer Account Executive
Senior Customer Account Executive vs Lead Customer Service Representative

Updated January 8, 2025

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