Senior customer service coordinator vs lead customer service representative

Differences between senior customer service coordinator and lead customer service representative duties and responsibilities

Senior customer service coordinator example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Present PowerPoint presentations to new hires classes.
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
• Help troubleshoot equipment like cell phones and internet devices, track packages for new equipment orders and replacements.
• Ship and activate customers equipment, troubleshoot.
• Produce and create all marketing materials and PowerPoint presentations.
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Lead customer service representative example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Create PowerPoint presentations and present them to other customer service representatives.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Implement cost cutting measures leveraging out FedEx applications and services provide.