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The differences between senior customer service specialists and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service specialist and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $35,466 average annual salary of a senior customer service specialist.
The top three skills for a senior customer service specialist include client facing, customer support and inbound calls. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Senior Customer Service Specialist | Customer Service Consultant | |
| Yearly salary | $35,466 | $37,471 |
| Hourly rate | $17.05 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 219,308 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Senior customer service specialists and customer service consultants have different pay scales, as shown below.
| Senior Customer Service Specialist | Customer Service Consultant | |
| Average salary | $35,466 | $37,471 |
| Salary range | Between $29,000 And $41,000 | Between $20,000 And $68,000 |
| Highest paying City | - | Hartford, CT |
| Highest paying state | - | Connecticut |
| Best paying company | - | Accenture |
| Best paying industry | - | Technology |
There are a few differences between a senior customer service specialist and a customer service consultant in terms of educational background:
| Senior Customer Service Specialist | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior customer service specialists' and customer service consultants' demographics:
| Senior Customer Service Specialist | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 30.7% Female, 69.3% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |