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The differences between senior customer service technicians and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a senior customer service technician, becoming a customer service leader takes usually requires 4-6 years. Additionally, a customer service leader has an average salary of $33,791, which is higher than the $33,074 average annual salary of a senior customer service technician.
The top three skills for a senior customer service technician include customer complaints, customer support and technical support. The most important skills for a customer service leader are POS, sales floor, and store management.
| Senior Customer Service Technician | Customer Service Leader | |
| Yearly salary | $33,074 | $33,791 |
| Hourly rate | $15.90 | $16.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 196,936 | 301,338 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 39% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
Senior customer service technicians and customer service leaders have different pay scales, as shown below.
| Senior Customer Service Technician | Customer Service Leader | |
| Average salary | $33,074 | $33,791 |
| Salary range | Between $17,000 And $63,000 | Between $27,000 And $41,000 |
| Highest paying City | - | Tacoma, WA |
| Highest paying state | - | Washington |
| Best paying company | - | University of California, Berkeley |
| Best paying industry | - | Transportation |
There are a few differences between a senior customer service technician and a customer service leader in terms of educational background:
| Senior Customer Service Technician | Customer Service Leader | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between senior customer service technicians' and customer service leaders' demographics:
| Senior Customer Service Technician | Customer Service Leader | |
| Average age | 40 | 47 |
| Gender ratio | Male, 64.9% Female, 35.1% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 22.6% Asian, 6.7% White, 52.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 8% |