Senior customer service technician vs customer service representative manager

The differences between senior customer service technicians and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service technician and a customer service representative manager. Additionally, a senior customer service technician has an average salary of $33,074, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a senior customer service technician include customer complaints, customer support and technical support. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Senior customer service technician vs customer service representative manager overview

	Senior Customer Service Technician	Customer Service Representative Manager
Yearly salary	$33,074	$32,048
Hourly rate	$15.90	$15.41
Growth rate	-4%	-4%
Number of jobs	196,936	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Senior customer service technician vs customer service representative manager salary

Senior customer service technicians and customer service representative managers have different pay scales, as shown below.

	Senior Customer Service Technician	Customer Service Representative Manager
Average salary	$33,074	$32,048
Salary range	Between $17,000 And $63,000	Between $25,000 And $41,000
Highest paying City	-	San Jose, CA
Highest paying state	-	California
Best paying company	-	First Book
Best paying industry	-	Finance

Differences between senior customer service technician and customer service representative manager education

There are a few differences between a senior customer service technician and a customer service representative manager in terms of educational background:

	Senior Customer Service Technician	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Senior customer service technician vs customer service representative manager demographics

Here are the differences between senior customer service technicians' and customer service representative managers' demographics:

	Senior Customer Service Technician	Customer Service Representative Manager
Average age	40	40
Gender ratio	Male, 64.9% Female, 35.1%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 22.6% Asian, 6.7% White, 52.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior customer service technician and customer service representative manager duties and responsibilities

Senior customer service technician example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Senior customer service technician vs customer service representative manager skills

Common senior customer service technician skills

Customer Complaints, 21%
Customer Support, 17%
Technical Support, 15%
Customer Inquiries, 13%
Technical Troubleshooting, 5%
Inbound Calls, 5%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Senior Customer Service Technician
Senior Customer Service Technician vs Customer Service Representative Manager

Updated January 8, 2025

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