Senior customer service technician vs customer service supervisor

The differences between senior customer service technicians and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a senior customer service technician, becoming a customer service supervisor takes usually requires 4-6 years. Additionally, a customer service supervisor has an average salary of $38,792, which is higher than the $33,074 average annual salary of a senior customer service technician.

The top three skills for a senior customer service technician include customer complaints, customer support and technical support. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Senior customer service technician vs customer service supervisor overview

	Senior Customer Service Technician	Customer Service Supervisor
Yearly salary	$33,074	$38,792
Hourly rate	$15.90	$18.65
Growth rate	-4%	-4%
Number of jobs	196,936	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 44%
Average age	40	47
Years of experience	12	6

Senior customer service technician vs customer service supervisor salary

Senior customer service technicians and customer service supervisors have different pay scales, as shown below.

	Senior Customer Service Technician	Customer Service Supervisor
Average salary	$33,074	$38,792
Salary range	Between $17,000 And $63,000	Between $27,000 And $53,000
Highest paying City	-	New York, NY
Highest paying state	-	Maryland
Best paying company	-	Schneider Electric Industrial Services
Best paying industry	-	Finance

Differences between senior customer service technician and customer service supervisor education

There are a few differences between a senior customer service technician and a customer service supervisor in terms of educational background:

	Senior Customer Service Technician	Customer Service Supervisor
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	-	California State University - Bakersfield

Senior customer service technician vs customer service supervisor demographics

Here are the differences between senior customer service technicians' and customer service supervisors' demographics:

	Senior Customer Service Technician	Customer Service Supervisor
Average age	40	47
Gender ratio	Male, 64.9% Female, 35.1%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 22.6% Asian, 6.7% White, 52.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	8%

Differences between senior customer service technician and customer service supervisor duties and responsibilities

Senior customer service technician example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Senior customer service technician vs customer service supervisor skills

Common senior customer service technician skills

Customer Complaints, 21%
Customer Support, 17%
Technical Support, 15%
Customer Inquiries, 13%
Technical Troubleshooting, 5%
Inbound Calls, 5%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Senior Customer Service Technician
Senior Customer Service Technician vs Customer Service Supervisor

Updated January 8, 2025

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