Senior customer service technician vs customer service team lead

The differences between senior customer service technicians and customer service team leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service technician and a customer service team lead. Additionally, a customer service team lead has an average salary of $36,623, which is higher than the $33,074 average annual salary of a senior customer service technician.

The top three skills for a senior customer service technician include customer complaints, customer support and technical support. The most important skills for a customer service team lead are HR, inbound calls, and product knowledge.

Senior customer service technician vs customer service team lead overview

	Senior Customer Service Technician	Customer Service Team Lead
Yearly salary	$33,074	$36,623
Hourly rate	$15.90	$17.61
Growth rate	-4%	-4%
Number of jobs	196,936	249,105
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 42%
Average age	40	40
Years of experience	12	12

Senior customer service technician vs customer service team lead salary

Senior customer service technicians and customer service team leads have different pay scales, as shown below.

	Senior Customer Service Technician	Customer Service Team Lead
Average salary	$33,074	$36,623
Salary range	Between $17,000 And $63,000	Between $28,000 And $47,000
Highest paying City	-	Baltimore, MD
Highest paying state	-	Rhode Island
Best paying company	-	Santander Bank
Best paying industry	-	Insurance

Differences between senior customer service technician and customer service team lead education

There are a few differences between a senior customer service technician and a customer service team lead in terms of educational background:

	Senior Customer Service Technician	Customer Service Team Lead
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Senior customer service technician vs customer service team lead demographics

Here are the differences between senior customer service technicians' and customer service team leads' demographics:

	Senior Customer Service Technician	Customer Service Team Lead
Average age	40	40
Gender ratio	Male, 64.9% Female, 35.1%	Male, 35.2% Female, 64.8%
Race ratio	Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 22.6% Asian, 6.7% White, 52.1% American Indian and Alaska Native, 0.7%	Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior customer service technician and customer service team lead duties and responsibilities

Senior customer service technician example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer service team lead example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Share Medicare eligibility information with insurers and providers to ensure correct billing of claims.
Handle incoming telephone calls pertaining to Medicare plus insurance medical and pharmaceutical claims, billing, eligibility.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Senior customer service technician vs customer service team lead skills

Common senior customer service technician skills

Customer Complaints, 21%
Customer Support, 17%
Technical Support, 15%
Customer Inquiries, 13%
Technical Troubleshooting, 5%
Inbound Calls, 5%

Common customer service team lead skills

HR, 6%
Inbound Calls, 6%
Product Knowledge, 6%
Front End, 5%
Customer Service, 5%
Outbound Calls, 5%

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Senior Customer Service Technician
Senior Customer Service Technician vs Customer Service Team Lead

Updated January 8, 2025

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