Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between senior customer service technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a senior customer service technician, becoming a customer support technician takes usually requires 1-2 years. Additionally, a customer support technician has an average salary of $36,361, which is higher than the $33,074 average annual salary of a senior customer service technician.
The top three skills for a senior customer service technician include customer complaints, customer support and technical support. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Senior Customer Service Technician | Customer Support Technician | |
| Yearly salary | $33,074 | $36,361 |
| Hourly rate | $15.90 | $17.48 |
| Growth rate | -4% | 10% |
| Number of jobs | 196,936 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 46% |
| Average age | 40 | 42 |
| Years of experience | 12 | 2 |
Senior customer service technicians and customer support technicians have different pay scales, as shown below.
| Senior Customer Service Technician | Customer Support Technician | |
| Average salary | $33,074 | $36,361 |
| Salary range | Between $17,000 And $63,000 | Between $23,000 And $56,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New Jersey |
| Best paying company | - | Adobe |
| Best paying industry | - | Technology |
There are a few differences between a senior customer service technician and a customer support technician in terms of educational background:
| Senior Customer Service Technician | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between senior customer service technicians' and customer support technicians' demographics:
| Senior Customer Service Technician | Customer Support Technician | |
| Average age | 40 | 42 |
| Gender ratio | Male, 64.9% Female, 35.1% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 22.6% Asian, 6.7% White, 52.1% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |