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The differences between senior desktop support technicians and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior desktop support technician and a desk support technician. Additionally, a senior desktop support technician has an average salary of $58,384, which is higher than the $40,715 average annual salary of a desk support technician.
The top three skills for a senior desktop support technician include desktop support, troubleshoot and PC. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| Senior Desktop Support Technician | Desk Support Technician | |
| Yearly salary | $58,384 | $40,715 |
| Hourly rate | $28.07 | $19.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 107,160 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior desktop support technician must look after customer projects and guide desktop technicians on their team. Customers often come to companies for troubleshooting issues with their computers. A senior desktop support technician maintains customer relationships, maintains hardware and software standards, and manages computer activities. This position requires a bachelor's degree.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Senior desktop support technicians and desk support technicians have different pay scales, as shown below.
| Senior Desktop Support Technician | Desk Support Technician | |
| Average salary | $58,384 | $40,715 |
| Salary range | Between $39,000 And $85,000 | Between $26,000 And $62,000 |
| Highest paying City | - | South San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | BNY Mellon |
| Best paying industry | - | Technology |
There are a few differences between a senior desktop support technician and a desk support technician in terms of educational background:
| Senior Desktop Support Technician | Desk Support Technician | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 48% |
| Most common major | Computer Science | Business |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between senior desktop support technicians' and desk support technicians' demographics:
| Senior Desktop Support Technician | Desk Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 92.5% Female, 7.5% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.4% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |