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The differences between senior desktop support technicians and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior desktop support technician and a desktop support analyst. Additionally, a senior desktop support technician has an average salary of $58,384, which is higher than the $48,674 average annual salary of a desktop support analyst.
The top three skills for a senior desktop support technician include desktop support, troubleshoot and PC. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.
| Senior Desktop Support Technician | Desktop Support Analyst | |
| Yearly salary | $58,384 | $48,674 |
| Hourly rate | $28.07 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 107,160 | 99,621 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior desktop support technician must look after customer projects and guide desktop technicians on their team. Customers often come to companies for troubleshooting issues with their computers. A senior desktop support technician maintains customer relationships, maintains hardware and software standards, and manages computer activities. This position requires a bachelor's degree.
A desktop support analyst's role is to develop strategies and systems to improve and coordinate desktop support efforts. Their responsibilities revolve around testing and modifying existing networks and systems, providing corrective measures on issues and concerns, performing regular inspections, troubleshooting, and maintaining inventories on software, hardware, and other applications. Furthermore, as a desktop support analyst, it is essential to respond to calls and correspondence from clients, all while adhering to the policies and regulations of the company.
Senior desktop support technicians and desktop support analysts have different pay scales, as shown below.
| Senior Desktop Support Technician | Desktop Support Analyst | |
| Average salary | $58,384 | $48,674 |
| Salary range | Between $39,000 And $85,000 | Between $36,000 And $65,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Cambridge Associates |
| Best paying industry | - | Finance |
There are a few differences between a senior desktop support technician and a desktop support analyst in terms of educational background:
| Senior Desktop Support Technician | Desktop Support Analyst | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 50% |
| Most common major | Computer Science | Computer Science |
| Most common college | Massachusetts Institute of Technology | Massachusetts Institute of Technology |
Here are the differences between senior desktop support technicians' and desktop support analysts' demographics:
| Senior Desktop Support Technician | Desktop Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 92.5% Female, 7.5% | Male, 87.9% Female, 12.1% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.4% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |