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The differences between senior desktop support technicians and desktop support consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior desktop support technician and a desktop support consultant. Additionally, a senior desktop support technician has an average salary of $58,384, which is higher than the $46,733 average annual salary of a desktop support consultant.
The top three skills for a senior desktop support technician include desktop support, troubleshoot and PC. The most important skills for a desktop support consultant are desktop support, customer service, and troubleshoot.
| Senior Desktop Support Technician | Desktop Support Consultant | |
| Yearly salary | $58,384 | $46,733 |
| Hourly rate | $28.07 | $22.47 |
| Growth rate | 10% | 10% |
| Number of jobs | 107,160 | 100,650 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior desktop support technician must look after customer projects and guide desktop technicians on their team. Customers often come to companies for troubleshooting issues with their computers. A senior desktop support technician maintains customer relationships, maintains hardware and software standards, and manages computer activities. This position requires a bachelor's degree.
The duties of a desk support consultant vary on their line of work or industry of employment. Most of their responsibilities are likely to revolve around reaching out to clients through calls and correspondence, answering inquiries, troubleshooting, and providing corrective measures, all to attain customer satisfaction. Moreover, a desk support consultant may devise strategies to better communicate with clients, produce progress reports, and maintain accurate records of all transactions. Furthermore, it is essential to adhere to all policies and regulations at all times.
Senior desktop support technicians and desktop support consultants have different pay scales, as shown below.
| Senior Desktop Support Technician | Desktop Support Consultant | |
| Average salary | $58,384 | $46,733 |
| Salary range | Between $39,000 And $85,000 | Between $33,000 And $64,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | NTT Data International L.L.C. |
| Best paying industry | - | Finance |
There are a few differences between a senior desktop support technician and a desktop support consultant in terms of educational background:
| Senior Desktop Support Technician | Desktop Support Consultant | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 52% |
| Most common major | Computer Science | Computer Science |
| Most common college | Massachusetts Institute of Technology | Massachusetts Institute of Technology |
Here are the differences between senior desktop support technicians' and desktop support consultants' demographics:
| Senior Desktop Support Technician | Desktop Support Consultant | |
| Average age | 42 | 42 |
| Gender ratio | Male, 92.5% Female, 7.5% | Male, 85.0% Female, 15.0% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.4% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 13.5% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |