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The differences between senior desktop support technicians and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior desktop support technician and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $58,384 average annual salary of a senior desktop support technician.
The top three skills for a senior desktop support technician include desktop support, troubleshoot and PC. The most important skills for a lead support technician are database, customer service, and customer satisfaction.
| Senior Desktop Support Technician | Lead Support Technician | |
| Yearly salary | $58,384 | $95,420 |
| Hourly rate | $28.07 | $45.88 |
| Growth rate | 10% | 10% |
| Number of jobs | 107,160 | 115,952 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior desktop support technician must look after customer projects and guide desktop technicians on their team. Customers often come to companies for troubleshooting issues with their computers. A senior desktop support technician maintains customer relationships, maintains hardware and software standards, and manages computer activities. This position requires a bachelor's degree.
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
Senior desktop support technicians and lead support technicians have different pay scales, as shown below.
| Senior Desktop Support Technician | Lead Support Technician | |
| Average salary | $58,384 | $95,420 |
| Salary range | Between $39,000 And $85,000 | Between $64,000 And $140,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | New Jersey |
| Best paying company | - | |
| Best paying industry | - | Technology |
There are a few differences between a senior desktop support technician and a lead support technician in terms of educational background:
| Senior Desktop Support Technician | Lead Support Technician | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 54% |
| Most common major | Computer Science | Computer Science |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between senior desktop support technicians' and lead support technicians' demographics:
| Senior Desktop Support Technician | Lead Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 92.5% Female, 7.5% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.4% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |