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The differences between senior desktop support technicians and level senior technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior desktop support technician and a level senior technician. Additionally, a level senior technician has an average salary of $75,232, which is higher than the $58,384 average annual salary of a senior desktop support technician.
The top three skills for a senior desktop support technician include desktop support, troubleshoot and PC. The most important skills for a level senior technician are customer service, technical support, and desktop support.
| Senior Desktop Support Technician | Level Senior Technician | |
| Yearly salary | $58,384 | $75,232 |
| Hourly rate | $28.07 | $36.17 |
| Growth rate | 10% | 10% |
| Number of jobs | 107,160 | 75,279 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 56% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior desktop support technician must look after customer projects and guide desktop technicians on their team. Customers often come to companies for troubleshooting issues with their computers. A senior desktop support technician maintains customer relationships, maintains hardware and software standards, and manages computer activities. This position requires a bachelor's degree.
A senior-level technician is responsible for handling more complex maintenance resolution, ensuring that the facilities and machinery perform efficiently and accurately to support business functions and avoid operational delays. Senior-level technicians conduct installations and upgrades to mechanical systems for optimization, complying with the internal guidelines and safety regulations. They also monitor the adequacy of inventories and negotiate with suppliers with low-cost but high-quality materials. A senior-level technician writes progress reports, including the resolution of technical issues for reference, identifying the source of failures, and recommending strategies to prevent its reoccurrence.
Senior desktop support technicians and level senior technicians have different pay scales, as shown below.
| Senior Desktop Support Technician | Level Senior Technician | |
| Average salary | $58,384 | $75,232 |
| Salary range | Between $39,000 And $85,000 | Between $51,000 And $110,000 |
| Highest paying City | - | Mountain View, CA |
| Highest paying state | - | California |
| Best paying company | - | Citi |
| Best paying industry | - | Finance |
There are a few differences between a senior desktop support technician and a level senior technician in terms of educational background:
| Senior Desktop Support Technician | Level Senior Technician | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 56% |
| Most common major | Computer Science | Computer Science |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between senior desktop support technicians' and level senior technicians' demographics:
| Senior Desktop Support Technician | Level Senior Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 92.5% Female, 7.5% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.4% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |