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The differences between senior desktop support technicians and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior desktop support technician and a senior support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $58,384 average annual salary of a senior desktop support technician.
The top three skills for a senior desktop support technician include desktop support, troubleshoot and PC. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.
| Senior Desktop Support Technician | Senior Support Specialist | |
| Yearly salary | $58,384 | $106,515 |
| Hourly rate | $28.07 | $51.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 107,160 | 103,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 55% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior desktop support technician must look after customer projects and guide desktop technicians on their team. Customers often come to companies for troubleshooting issues with their computers. A senior desktop support technician maintains customer relationships, maintains hardware and software standards, and manages computer activities. This position requires a bachelor's degree.
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
Senior desktop support technicians and senior support specialists have different pay scales, as shown below.
| Senior Desktop Support Technician | Senior Support Specialist | |
| Average salary | $58,384 | $106,515 |
| Salary range | Between $39,000 And $85,000 | Between $71,000 And $159,000 |
| Highest paying City | - | Piscataway, NJ |
| Highest paying state | - | New Jersey |
| Best paying company | - | Eclaro |
| Best paying industry | - | Manufacturing |
There are a few differences between a senior desktop support technician and a senior support specialist in terms of educational background:
| Senior Desktop Support Technician | Senior Support Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 55% |
| Most common major | Computer Science | Business |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between senior desktop support technicians' and senior support specialists' demographics:
| Senior Desktop Support Technician | Senior Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 92.5% Female, 7.5% | Male, 61.2% Female, 38.8% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.4% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |