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The differences between senior desktop support technicians and supervisors, technical support can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior desktop support technician and a supervisor, technical support. Additionally, a supervisor, technical support has an average salary of $87,039, which is higher than the $58,384 average annual salary of a senior desktop support technician.
The top three skills for a senior desktop support technician include desktop support, troubleshoot and PC. The most important skills for a supervisor, technical support are customer service, customer satisfaction, and direct reports.
| Senior Desktop Support Technician | Supervisor, Technical Support | |
| Yearly salary | $58,384 | $87,039 |
| Hourly rate | $28.07 | $41.85 |
| Growth rate | 10% | 10% |
| Number of jobs | 107,160 | 147,833 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior desktop support technician must look after customer projects and guide desktop technicians on their team. Customers often come to companies for troubleshooting issues with their computers. A senior desktop support technician maintains customer relationships, maintains hardware and software standards, and manages computer activities. This position requires a bachelor's degree.
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
Senior desktop support technicians and supervisors, technical support have different pay scales, as shown below.
| Senior Desktop Support Technician | Supervisor, Technical Support | |
| Average salary | $58,384 | $87,039 |
| Salary range | Between $39,000 And $85,000 | Between $62,000 And $121,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Applied Materials |
| Best paying industry | - | Finance |
There are a few differences between a senior desktop support technician and a supervisor, technical support in terms of educational background:
| Senior Desktop Support Technician | Supervisor, Technical Support | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 51% |
| Most common major | Computer Science | Business |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between senior desktop support technicians' and supervisors, technical support' demographics:
| Senior Desktop Support Technician | Supervisor, Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 92.5% Female, 7.5% | Male, 74.6% Female, 25.4% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.4% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |