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The differences between senior desktop support technicians and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior desktop support technician and a technical support senior engineer. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $58,384 average annual salary of a senior desktop support technician.
The top three skills for a senior desktop support technician include desktop support, troubleshoot and PC. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Senior Desktop Support Technician | Technical Support Senior Engineer | |
| Yearly salary | $58,384 | $107,429 |
| Hourly rate | $28.07 | $51.65 |
| Growth rate | 10% | 10% |
| Number of jobs | 107,160 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 64% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior desktop support technician must look after customer projects and guide desktop technicians on their team. Customers often come to companies for troubleshooting issues with their computers. A senior desktop support technician maintains customer relationships, maintains hardware and software standards, and manages computer activities. This position requires a bachelor's degree.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Senior desktop support technicians and technical support senior engineers have different pay scales, as shown below.
| Senior Desktop Support Technician | Technical Support Senior Engineer | |
| Average salary | $58,384 | $107,429 |
| Salary range | Between $39,000 And $85,000 | Between $82,000 And $140,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | Delaware |
| Best paying company | - | PayPal |
| Best paying industry | - | Telecommunication |
There are a few differences between a senior desktop support technician and a technical support senior engineer in terms of educational background:
| Senior Desktop Support Technician | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 64% |
| Most common major | Computer Science | Electrical Engineering |
| Most common college | Massachusetts Institute of Technology | California State University - Long Beach |
Here are the differences between senior desktop support technicians' and technical support senior engineers' demographics:
| Senior Desktop Support Technician | Technical Support Senior Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 92.5% Female, 7.5% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.4% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |