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The differences between senior desktop support technicians and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior desktop support technician and a technician support team leader. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $58,384 average annual salary of a senior desktop support technician.
The top three skills for a senior desktop support technician include desktop support, troubleshoot and PC. The most important skills for a technician support team leader are customer service, printers, and desktop support.
| Senior Desktop Support Technician | Technician Support Team Leader | |
| Yearly salary | $58,384 | $88,988 |
| Hourly rate | $28.07 | $42.78 |
| Growth rate | 10% | 10% |
| Number of jobs | 107,160 | 142,576 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 56% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior desktop support technician must look after customer projects and guide desktop technicians on their team. Customers often come to companies for troubleshooting issues with their computers. A senior desktop support technician maintains customer relationships, maintains hardware and software standards, and manages computer activities. This position requires a bachelor's degree.
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
Senior desktop support technicians and technician support team leaders have different pay scales, as shown below.
| Senior Desktop Support Technician | Technician Support Team Leader | |
| Average salary | $58,384 | $88,988 |
| Salary range | Between $39,000 And $85,000 | Between $64,000 And $122,000 |
| Highest paying City | - | San Mateo, CA |
| Highest paying state | - | New York |
| Best paying company | - | Chevron |
| Best paying industry | - | Technology |
There are a few differences between a senior desktop support technician and a technician support team leader in terms of educational background:
| Senior Desktop Support Technician | Technician Support Team Leader | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 56% |
| Most common major | Computer Science | Business |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between senior desktop support technicians' and technician support team leaders' demographics:
| Senior Desktop Support Technician | Technician Support Team Leader | |
| Average age | 42 | 42 |
| Gender ratio | Male, 92.5% Female, 7.5% | Male, 73.9% Female, 26.1% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.4% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |