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The differences between senior desktop support technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior desktop support technician and a technician support tier. Additionally, a senior desktop support technician has an average salary of $58,384, which is higher than the $54,889 average annual salary of a technician support tier.
The top three skills for a senior desktop support technician include desktop support, troubleshoot and PC. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Senior Desktop Support Technician | Technician Support Tier | |
| Yearly salary | $58,384 | $54,889 |
| Hourly rate | $28.07 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 107,160 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior desktop support technician must look after customer projects and guide desktop technicians on their team. Customers often come to companies for troubleshooting issues with their computers. A senior desktop support technician maintains customer relationships, maintains hardware and software standards, and manages computer activities. This position requires a bachelor's degree.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Senior desktop support technicians and technician support tiers have different pay scales, as shown below.
| Senior Desktop Support Technician | Technician Support Tier | |
| Average salary | $58,384 | $54,889 |
| Salary range | Between $39,000 And $85,000 | Between $38,000 And $78,000 |
| Highest paying City | - | Benicia, CA |
| Highest paying state | - | New York |
| Best paying company | - | Scantron |
| Best paying industry | - | Technology |
There are a few differences between a senior desktop support technician and a technician support tier in terms of educational background:
| Senior Desktop Support Technician | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 37% |
| Most common major | Computer Science | Business |
| Most common college | Massachusetts Institute of Technology | Stanford University |
Here are the differences between senior desktop support technicians' and technician support tiers' demographics:
| Senior Desktop Support Technician | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 92.5% Female, 7.5% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.4% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |