Senior help desk vs help desk analyst

The differences between senior help desks and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior help desk and a help desk analyst. Additionally, a help desk analyst has an average salary of $37,318, which is higher than the $31,318 average annual salary of a senior help desk.

The top three skills for a senior help desk include home health, patients and care plan. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.

Senior help desk vs help desk analyst overview

	Senior Help Desk	Help Desk Analyst
Yearly salary	$31,318	$37,318
Hourly rate	$15.06	$17.94
Growth rate	10%	10%
Number of jobs	27,353	87,591
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 50%
Average age	42	42
Years of experience	2	2

Senior help desk vs help desk analyst salary

Senior help desks and help desk analysts have different pay scales, as shown below.

	Senior Help Desk	Help Desk Analyst
Average salary	$31,318	$37,318
Salary range	Between $21,000 And $46,000	Between $26,000 And $52,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	Pacific Investment Management Company LLC
Best paying industry	-	Government

Differences between senior help desk and help desk analyst education

There are a few differences between a senior help desk and a help desk analyst in terms of educational background:

	Senior Help Desk	Help Desk Analyst
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 50%
Most common major	Business	Computer Information Systems
Most common college	New York University	Stanford University

Senior help desk vs help desk analyst demographics

Here are the differences between senior help desks' and help desk analysts' demographics:

	Senior Help Desk	Help Desk Analyst
Average age	42	42
Gender ratio	Male, 41.2% Female, 58.8%	Male, 71.8% Female, 28.2%
Race ratio	Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%	Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between senior help desk and help desk analyst duties and responsibilities

Senior help desk example responsibilities.

Manage and maintain a VMWare virtual server environment.
Negotiate, manage and maintain SLA's with various vendors.
Manage customer expectations by ensuring applications are support to agree SLA's.
Manage system from PC's and POS to keep them running smooth and update.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Provide VPN access, virus removals, file restores, mapping drives and printers plus a variety of other issues.

Help desk analyst example responsibilities.

Used Java script for client side validations and to achieve other client-side functionality.
Manage TCP/IP base campus data communications facilities.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Resolve technical issues with software applications, PCs, connectivity problems, and software/hardware installations and administrations.
Analyze and resolve issues with Linux and Java base POS systems.
Provide user access support via VPN, SSL/VPN, CITRIX, for authentication and account issues.

Senior help desk vs help desk analyst skills

Common senior help desk skills

Home Health, 10%
Patients, 9%
Care Plan, 6%
Technical Support, 6%
RUN Errands, 5%
General Assistance, 4%

Common help desk analyst skills

Customer Service, 15%
Troubleshoot, 9%
Technical Support, 6%
Phone Calls, 4%
Remote Desktop, 3%
Technical Issues, 3%