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Senior help desk vs help desk coordinator

The differences between senior help desks and help desk coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior help desk and a help desk coordinator. Additionally, a help desk coordinator has an average salary of $40,262, which is higher than the $31,318 average annual salary of a senior help desk.

The top three skills for a senior help desk include home health, patients and care plan. The most important skills for a help desk coordinator are technical support, phone calls, and troubleshoot.

Senior help desk vs help desk coordinator overview

Senior Help DeskHelp Desk Coordinator
Yearly salary$31,318$40,262
Hourly rate$15.06$19.36
Growth rate10%10%
Number of jobs27,35389,791
Job satisfaction--
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 49%
Average age4242
Years of experience22

Senior help desk vs help desk coordinator salary

Senior help desks and help desk coordinators have different pay scales, as shown below.

Senior Help DeskHelp Desk Coordinator
Average salary$31,318$40,262
Salary rangeBetween $21,000 And $46,000Between $28,000 And $57,000
Highest paying City-Philadelphia, PA
Highest paying state-New Jersey
Best paying company-Ecs Federal
Best paying industry--

Differences between senior help desk and help desk coordinator education

There are a few differences between a senior help desk and a help desk coordinator in terms of educational background:

Senior Help DeskHelp Desk Coordinator
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 49%
Most common majorBusinessBusiness
Most common collegeNew York UniversityStanford University

Senior help desk vs help desk coordinator demographics

Here are the differences between senior help desks' and help desk coordinators' demographics:

Senior Help DeskHelp Desk Coordinator
Average age4242
Gender ratioMale, 41.2% Female, 58.8%Male, 51.4% Female, 48.6%
Race ratioBlack or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior help desk and help desk coordinator duties and responsibilities

Senior help desk example responsibilities.

  • Manage and maintain a VMWare virtual server environment.
  • Negotiate, manage and maintain SLA's with various vendors.
  • Manage customer expectations by ensuring applications are support to agree SLA's.
  • Manage system from PC's and POS to keep them running smooth and update.
  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Provide VPN access, virus removals, file restores, mapping drives and printers plus a variety of other issues.
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Help desk coordinator example responsibilities.

  • Manage the PC refresh program transferring all user data remotely and installing require software applications.
  • Respond to incoming service requests and are responsible for resolving and coordinating between teams to troubleshoot and diagnose all technical issues.
  • Configure and support all existing and new POS software.
  • Reimage hard drives and configure OS and applications for users.
  • Deliver laptop support on remote dial in and VPN procedures.
  • Provide file restorations and log the daily backup information via SharePoint.
  • Show more

Senior help desk vs help desk coordinator skills

Common senior help desk skills
  • Home Health, 10%
  • Patients, 9%
  • Care Plan, 6%
  • Technical Support, 6%
  • RUN Errands, 5%
  • General Assistance, 4%
Common help desk coordinator skills
  • Technical Support, 9%
  • Phone Calls, 8%
  • Troubleshoot, 6%
  • Customer Service, 5%
  • Remote Desktop, 4%
  • Help Desk, 4%

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