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Senior help desk vs help desk supervisor

The differences between senior help desks and help desk supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior help desk and a help desk supervisor. Additionally, a help desk supervisor has an average salary of $64,297, which is higher than the $31,318 average annual salary of a senior help desk.

The top three skills for a senior help desk include home health, patients and care plan. The most important skills for a help desk supervisor are customer service, technical support, and operational procedures.

Senior help desk vs help desk supervisor overview

Senior Help DeskHelp Desk Supervisor
Yearly salary$31,318$64,297
Hourly rate$15.06$30.91
Growth rate10%10%
Number of jobs27,35372,240
Job satisfaction--
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 52%
Average age4242
Years of experience22

Senior help desk vs help desk supervisor salary

Senior help desks and help desk supervisors have different pay scales, as shown below.

Senior Help DeskHelp Desk Supervisor
Average salary$31,318$64,297
Salary rangeBetween $21,000 And $46,000Between $43,000 And $94,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between senior help desk and help desk supervisor education

There are a few differences between a senior help desk and a help desk supervisor in terms of educational background:

Senior Help DeskHelp Desk Supervisor
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common collegeNew York UniversityStanford University

Senior help desk vs help desk supervisor demographics

Here are the differences between senior help desks' and help desk supervisors' demographics:

Senior Help DeskHelp Desk Supervisor
Average age4242
Gender ratioMale, 41.2% Female, 58.8%Male, 66.4% Female, 33.6%
Race ratioBlack or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior help desk and help desk supervisor duties and responsibilities

Senior help desk example responsibilities.

  • Manage and maintain a VMWare virtual server environment.
  • Negotiate, manage and maintain SLA's with various vendors.
  • Manage customer expectations by ensuring applications are support to agree SLA's.
  • Manage system from PC's and POS to keep them running smooth and update.
  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Provide VPN access, virus removals, file restores, mapping drives and printers plus a variety of other issues.
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Help desk supervisor example responsibilities.

  • Manage LAN software/hardware installation and upgrade efforts.
  • Provide remote implementation support for IBM POS solution.
  • Provide phone support for network and remote VPN users with connectivity issues.
  • Assist remote users with VPN, RAS, and RNA connection problems.
  • Negotiate the leasing and storage of OS specific hardware for deadline driven system upgrades.
  • Assist in setting up and troubleshooting port security on switches through command line CLI.
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Senior help desk vs help desk supervisor skills

Common senior help desk skills
  • Home Health, 10%
  • Patients, 9%
  • Care Plan, 6%
  • Technical Support, 6%
  • RUN Errands, 5%
  • General Assistance, 4%
Common help desk supervisor skills
  • Customer Service, 10%
  • Technical Support, 9%
  • Operational Procedures, 8%
  • Help Desk, 6%
  • Desk Support, 5%
  • Level Agreements, 4%

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