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Senior help desk vs information technology specialist

The differences between senior help desks and information technology specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior help desk and an information technology specialist. Additionally, an information technology specialist has an average salary of $81,241, which is higher than the $31,318 average annual salary of a senior help desk.

The top three skills for a senior help desk include home health, patients and care plan. The most important skills for an information technology specialist are customer service, troubleshoot, and computer system.

Senior help desk vs information technology specialist overview

Senior Help DeskInformation Technology Specialist
Yearly salary$31,318$81,241
Hourly rate$15.06$39.06
Growth rate10%10%
Number of jobs27,353122,519
Job satisfaction--
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 57%
Average age4242
Years of experience22

Senior help desk vs information technology specialist salary

Senior help desks and information technology specialists have different pay scales, as shown below.

Senior Help DeskInformation Technology Specialist
Average salary$31,318$81,241
Salary rangeBetween $21,000 And $46,000Between $58,000 And $113,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-Google
Best paying industry-Technology

Differences between senior help desk and information technology specialist education

There are a few differences between a senior help desk and an information technology specialist in terms of educational background:

Senior Help DeskInformation Technology Specialist
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 57%
Most common majorBusinessComputer Science
Most common collegeNew York UniversityStanford University

Senior help desk vs information technology specialist demographics

Here are the differences between senior help desks' and information technology specialists' demographics:

Senior Help DeskInformation Technology Specialist
Average age4242
Gender ratioMale, 41.2% Female, 58.8%Male, 77.8% Female, 22.2%
Race ratioBlack or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.9% White, 54.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior help desk and information technology specialist duties and responsibilities

Senior help desk example responsibilities.

  • Manage and maintain a VMWare virtual server environment.
  • Negotiate, manage and maintain SLA's with various vendors.
  • Manage customer expectations by ensuring applications are support to agree SLA's.
  • Manage system from PC's and POS to keep them running smooth and update.
  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Provide VPN access, virus removals, file restores, mapping drives and printers plus a variety of other issues.
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Information technology specialist example responsibilities.

  • Manage VmWare servers across the network to include patches, upgrades, move and cloning.
  • Manage devices by configuring network topology and making DNS records updates/creation.
  • Manage the configuration and performance management of all PC systems and telecommunications.
  • Perform second tier help desk support for U.S. Treasury web-base financial management system.
  • Learned Linux troubleshooting as well as basic HTML, CSS as well as learning the very base of SQL and PHP.
  • Assist with data cabling, setting up router, switches, WAP systems on LAN.
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Senior help desk vs information technology specialist skills

Common senior help desk skills
  • Home Health, 10%
  • Patients, 9%
  • Care Plan, 6%
  • Technical Support, 6%
  • RUN Errands, 5%
  • General Assistance, 4%
Common information technology specialist skills
  • Customer Service, 24%
  • Troubleshoot, 10%
  • Computer System, 7%
  • Database, 5%
  • DOD, 5%
  • System Software, 4%

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