Senior help desk vs lead technician

The differences between senior help desks and lead technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior help desk and a lead technician. Additionally, a lead technician has an average salary of $90,615, which is higher than the $31,318 average annual salary of a senior help desk.

The top three skills for a senior help desk include home health, patients and care plan. The most important skills for a lead technician are java, architecture, and digital transformation.

Senior help desk vs lead technician overview

	Senior Help Desk	Lead Technician
Yearly salary	$31,318	$90,615
Hourly rate	$15.06	$43.56
Growth rate	10%	10%
Number of jobs	27,353	250,590
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 50%
Average age	42	42
Years of experience	2	2

Senior help desk vs lead technician salary

Senior help desks and lead technicians have different pay scales, as shown below.

	Senior Help Desk	Lead Technician
Average salary	$31,318	$90,615
Salary range	Between $21,000 And $46,000	Between $67,000 And $121,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Meta
Best paying industry	-	Retail

Differences between senior help desk and lead technician education

There are a few differences between a senior help desk and a lead technician in terms of educational background:

	Senior Help Desk	Lead Technician
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 50%
Most common major	Business	Computer Science
Most common college	New York University	Massachusetts Institute of Technology

Senior help desk vs lead technician demographics

Here are the differences between senior help desks' and lead technicians' demographics:

	Senior Help Desk	Lead Technician
Average age	42	42
Gender ratio	Male, 41.2% Female, 58.8%	Male, 83.4% Female, 16.6%
Race ratio	Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%	Black or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.1% White, 53.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between senior help desk and lead technician duties and responsibilities

Senior help desk example responsibilities.

Manage and maintain a VMWare virtual server environment.
Negotiate, manage and maintain SLA's with various vendors.
Manage customer expectations by ensuring applications are support to agree SLA's.
Manage system from PC's and POS to keep them running smooth and update.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Provide VPN access, virus removals, file restores, mapping drives and printers plus a variety of other issues.

Lead technician example responsibilities.

Manage and support the Cisco base corporate remote access VPN solution.
Manage the third party IP provider relationship and implement all the bridges between AXI4 and internal buses.
Used JIRA to manage the product backlog, tasks assignments, project burn-down rate and for velocity tracking purposes.
Manage product test support of new designs used for testing, write technical documentation in HTML improving department processes and procedures.
Manage customer functional areas of desktop support, field service, office services and network support to coordinate timely issue resolution.
Configure and manage JGroup multicasting communication for apache tomcat web servers.

Senior help desk vs lead technician skills

Common senior help desk skills

Home Health, 10%
Patients, 9%
Care Plan, 6%
Technical Support, 6%
RUN Errands, 5%
General Assistance, 4%

Common lead technician skills

Java, 10%
Architecture, 7%
Digital Transformation, 6%
Customer Service, 6%
Database, 4%
HTML, 3%