Post job

Senior help desk specialist vs senior specialist

The differences between senior help desk specialists and senior specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a senior specialist has an average salary of $92,360, which is higher than the $53,425 average annual salary of a senior help desk specialist.

The top three skills for a senior help desk specialist include help-desk support, technical support and desk support. The most important skills for a senior specialist are customer service, patients, and SR.

Senior help desk specialist vs senior specialist overview

Senior Help Desk SpecialistSenior Specialist
Yearly salary$53,425$92,360
Hourly rate$25.69$44.40
Growth rate10%10%
Number of jobs94,17580,308
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 64%
Average age4244
Years of experience2-

Senior help desk specialist vs senior specialist salary

Senior help desk specialists and senior specialists have different pay scales, as shown below.

Senior Help Desk SpecialistSenior Specialist
Average salary$53,425$92,360
Salary rangeBetween $36,000 And $78,000Between $63,000 And $134,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-Cheniere Energy
Best paying industry-Pharmaceutical

Differences between senior help desk specialist and senior specialist education

There are a few differences between a senior help desk specialist and a senior specialist in terms of educational background:

Senior Help Desk SpecialistSenior Specialist
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 64%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityWestern Carolina University

Senior help desk specialist vs senior specialist demographics

Here are the differences between senior help desk specialists' and senior specialists' demographics:

Senior Help Desk SpecialistSenior Specialist
Average age4244
Gender ratioMale, 72.2% Female, 27.8%Male, 51.4% Female, 48.6%
Race ratioBlack or African American, 12.7% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 11.9% White, 54.3% American Indian and Alaska Native, 0.4%Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior help desk specialist and senior specialist duties and responsibilities

Senior help desk specialist example responsibilities.

  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Assist users using laptops with RAS setup, VPN connections, and troubleshot network connectivity issues.
  • Resolve issues with VPN connectivity and remote user access to network resources.
  • Help to keep documents and files up to date on the company's SharePoint intranet.
  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Perform maintenance in Novell and NT servers including monitoring usage, applying patches and updating hardware.
  • Show more

Senior specialist example responsibilities.

  • Manage the JSC QMS system.
  • Lead special projects, train and mentore lean sigma teams.
  • Manage capacity planning activities for UAT and production environment.
  • Manage coordination, implementation and installation of next generation telemarketing system, an nt-base, client server environment.
  • Assist in the setup of the Documentum ACLs for WPS & QA and WPS, such that duplication doesn't occur.
  • Maintain awareness of HIPAA, SOX, GLB and other regulatory statues ensuring compliance within the work group.
  • Show more

Senior help desk specialist vs senior specialist skills

Common senior help desk specialist skills
  • Help-Desk Support, 10%
  • Technical Support, 8%
  • Desk Support, 8%
  • Troubleshoot, 8%
  • Network Troubleshooting, 4%
  • Phone Calls, 4%
Common senior specialist skills
  • Customer Service, 10%
  • Patients, 9%
  • SR, 8%
  • Java, 6%
  • Project Management, 5%
  • PowerPoint, 5%

Browse computer and mathematical jobs