Senior installer vs desktop support technician

Differences between senior installer and desktop support technician duties and responsibilities

Senior installer example responsibilities.

• Manage crew working on Nortel CDMA network doing upgrades at cell site.
• Install, test, and support DSL, Internet, voice, and other technologies.
• Verify, organize and sort deliveries of computer and telecommunication equipment order throughout the company.
• Maintain all telecommunication circuit orders and resolving any issues from hardware or remote site malfunctions.
• Repair HVAC systems and restore functionality to malfunctioning systems; perform preventative maintenance and routine servicing.
• Install and configure DSL equipment, VLANs, switches, SMS servers and other types of high-speed networks.
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Desktop support technician example responsibilities.

• Manage and troubleshoot network connectivity with TCP/IP
• Coordinate and manage a large-scale VOIP phone system conversion project for high-profile corporate customer.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Deploy WINTERMS on CITRIX platform.
• Blackberry and android setup and activation.
• Support a legacy system which requires a client certificate and a specific Java version and configuration.
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