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Senior installer vs help desk analyst

The differences between senior installers and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior installer and a help desk analyst. Additionally, a senior installer has an average salary of $49,109, which is higher than the $37,318 average annual salary of a help desk analyst.

The top three skills for a senior installer include hand tools, safety regulations and fiber optic. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.

Senior installer vs help desk analyst overview

Senior InstallerHelp Desk Analyst
Yearly salary$49,109$37,318
Hourly rate$23.61$17.94
Growth rate10%10%
Number of jobs15,24087,591
Job satisfaction--
Most common degreeBachelor's Degree, 31%Bachelor's Degree, 50%
Average age4242
Years of experience22

Senior installer vs help desk analyst salary

Senior installers and help desk analysts have different pay scales, as shown below.

Senior InstallerHelp Desk Analyst
Average salary$49,109$37,318
Salary rangeBetween $31,000 And $75,000Between $26,000 And $52,000
Highest paying City-Boston, MA
Highest paying state-Massachusetts
Best paying company-Pacific Investment Management Company LLC
Best paying industry-Government

Differences between senior installer and help desk analyst education

There are a few differences between a senior installer and a help desk analyst in terms of educational background:

Senior InstallerHelp Desk Analyst
Most common degreeBachelor's Degree, 31%Bachelor's Degree, 50%
Most common majorBusinessComputer Information Systems
Most common college-Stanford University

Senior installer vs help desk analyst demographics

Here are the differences between senior installers' and help desk analysts' demographics:

Senior InstallerHelp Desk Analyst
Average age4242
Gender ratioMale, 93.9% Female, 6.1%Male, 71.8% Female, 28.2%
Race ratioBlack or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.5% White, 55.7% American Indian and Alaska Native, 0.4%Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior installer and help desk analyst duties and responsibilities

Senior installer example responsibilities.

  • Manage crew working on Nortel CDMA network doing upgrades at cell site.
  • Install, test, and support DSL, Internet, voice, and other technologies.
  • Verify, organize and sort deliveries of computer and telecommunication equipment order throughout the company.
  • Maintain all telecommunication circuit orders and resolving any issues from hardware or remote site malfunctions.
  • Repair HVAC systems and restore functionality to malfunctioning systems; perform preventative maintenance and routine servicing.
  • Install and configure DSL equipment, VLANs, switches, SMS servers and other types of high-speed networks.
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Help desk analyst example responsibilities.

  • Used Java script for client side validations and to achieve other client-side functionality.
  • Manage TCP/IP base campus data communications facilities.
  • Manage security, reliability, and configurations for data backup and recovery for client workstations.
  • Resolve technical issues with software applications, PCs, connectivity problems, and software/hardware installations and administrations.
  • Analyze and resolve issues with Linux and Java base POS systems.
  • Provide user access support via VPN, SSL/VPN, CITRIX, for authentication and account issues.
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Senior installer vs help desk analyst skills

Common senior installer skills
  • Hand Tools, 15%
  • Safety Regulations, 13%
  • Fiber Optic, 9%
  • Installation Process, 8%
  • Battery, 6%
  • PV, 6%
Common help desk analyst skills
  • Customer Service, 15%
  • Troubleshoot, 9%
  • Technical Support, 6%
  • Phone Calls, 4%
  • Remote Desktop, 3%
  • Technical Issues, 3%

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