Senior installer vs technical support representative

Differences between senior installer and technical support representative duties and responsibilities

Senior installer example responsibilities.

• Manage crew working on Nortel CDMA network doing upgrades at cell site.
• Install, test, and support DSL, Internet, voice, and other technologies.
• Verify, organize and sort deliveries of computer and telecommunication equipment order throughout the company.
• Maintain all telecommunication circuit orders and resolving any issues from hardware or remote site malfunctions.
• Repair HVAC systems and restore functionality to malfunctioning systems; perform preventative maintenance and routine servicing.
• Install and configure DSL equipment, VLANs, switches, SMS servers and other types of high-speed networks.
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Technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
• Generate nationwide reservations provide customer service and negotiating customer dispute (inbound and outbound calls).
• Work with QA to identify problems and resolutions base on customer issues.
• Provide product information to customers inquiring about their iPhone, iPod, and iPad features.
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