Senior operations manager jobs in Middle River, MD - 2,445 jobs
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Office of Public Outreach Division Head
Aura Astronomy
Senior operations manager job in Baltimore, MD
The Space Telescope Science Institute (STScI), operated by the Association of Universities for Research in Astronomy (AURA), is NASA's science operations center for missions including the Hubble and James Webb Space Telescopes. STScI leads observation planning, data analysis, public engagement, and data archiving for flagship missions. Our staff spans astronomy, engineering, education, IT, communications, and administration-working together to bring space science to the world. (Learn more about our missions- What We Do | STScI )
Our world‑class astronomical research center is based on the Johns Hopkins University Homewood campus in Baltimore, Maryland. This position can support hybrid work-3 days in office. Candidates must reside in or be willing to relocate to our local market. (MD, DE, VA, PA, DC & WV). This position requires US Citizenship or Permanent Residence in order to meet ITAR requirements.
The Division Head of the Office of Public Outreach (OPO) leads the science communication and public outreach activities for the Institute. This role sets the strategic direction for activities such as media relations, informal education programs, community outreach, and the development of products and services that support the Institute's and NASA's missions.
Working through OPO's branches, the Division Head oversees planning, resource allocation, and execution of these initiatives. OPO also provides advice on communication goals and outreach needs for missions like HST, JWST, and Roman.
A key responsibility of this position is building strong relationships and negotiating at a high level with diverse internal and external stakeholders. The Division Head collaborates with Institute leadership, NASA, the astronomy community, internal and external committees, and AURA's corporate office to align OPO's work with Institute strategic communication objectives.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Science Communication and Public Outreach Strategy
In conjunction with NASA and STScI leadership, plans and establishes the strategic direction, general policy, scope, standards of performance, and the STScI role for each of the Office of Public Outreach functions.
Responsible for developing and maintaining fully functioning, strategic science communication and public outreach programs, products, and services that fulfill the planned roles in support of NASA's and the Institute's mission.
Through both internal and external partnerships, anticipates emerging trends and needs in strategic science communication and public outreach, and, after proper vetting, ensures new and forward‑thinking products and services are developed and implemented in a timely fashion.
Leverage advancing technology in bringing science communication and outreach to the public and strategic stakeholders to support Mission and Institute presence.
Stakeholder Engagement
Proactively develops and maintains an effective partnership with NASA including the Science Mission Directorate, NASA Education Office, mission offices, etc.
Develops and maintains role as a communication leader and advocate of the Director's Office and Institute initiatives.
Interacts with various and diverse astronomical customers and constituencies to gain feedback on existing products and services and gathers information to enable continuous improvement of those products and services.
Acts as a conduit for community input and translates community needs into strategic action in support of the missions.
OperationalManagement
Identifies the resources required to support the OPO Division function of the Institute.
Responsible for the hiring, training, direction, and performance of this organizational unit in accordance with AURA Policies and Procedures Manual and STScI procedures. Approximate staff size is 40 exempt, nonexempt, AURA and contractor personnel.
Administers the budget of this organizational unit. Plans, projects needs, determines allocations, approves expenditures, and ensures adequacy of the budget.
SUPERVISION RECEIVED:
Reports to the STScI Deputy Director, works independently on executive‑level functions in coordination with the Deputy Director and other Director's Office members.
MINIMUM QUALIFICATIONS:
Education:
Bachelor's degree, preferably in Communication, Public Relations, astronomy/physics, or other relevant field.
Advanced degree highly desirable.
Experience:
Extensive progressively responsible experience (15+ years) in strategic science communications, science writing, science communications product development, and science public outreach.
Knowledge of both the strategic and operational aspects of running a science communication function with national/international reach.
Demonstrated experience leading science communication and outreach editorial processes that balance newsworthiness, public interest, and scientific relevance.
Demonstrated experience developing strategic message frameworks and integrating those messages in a diverse operational context with multiple products and channels.
Experience working across broad stakeholder groups to facilitate alignment to core, shared messages and promoting collaborative communication and outreach strategies that optimize audience impact.
Excellent interpersonal and communication skills.
A successful track record of people management responsibility.
Experience in strategic planning, budgetary development, and financial management.
Knowledge, Skills, and Abilities:
Extensive knowledge of science communication and public outreach in science.
Existing press and media partnerships are particularly valuable
Strategic and visionary leadership abilities.
Working knowledge of current technology and leveraging that technology to support science communication and outreach needs.
Strong communication skills, both verbal and in writing, including being able to present and communicate ideas effectively.
Ability to establish and maintain effective working relationships with leadership, staff, AURA groups, NASA, internal and external astronomical communities, internal and external contractors and various community contacts.
Employer retirement contribution - direct STScI contribution of 10% of your salary from your first day, 100% vested
12 days sick leave, up to 24 days' vacation, and 10 paid holidays- 1 st year
Flexible work schedule withhealthywork/life balance
Relocation Assistance
Comprehensive medical/dental/vision/prescription plans, and more!
Applications received by January 31, 2026 will receive full consideration. Reference #:0015419
Individuals needing assistance with the employment process can contact us *******************.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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A prominent transportation company is seeking a motivated Sr. Manager-Vice President for the DMV area. This leadership role focuses on providing strategic oversight and ensuring continuity of operations during a period of transformation. The ideal candidate should have at least 10 years of relevant experience, including 5 years in a leadership capacity. Successful candidates will demonstrate exceptional communication skills and a commitment to the company's mission and culture.
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$155k-270k yearly est. 6d ago
SVP, Head of Operations
Capitalbankmd
Senior operations manager job in Rockville, MD
Corporate Headquarters - Hybrid 2275 Research Blvd Suite 600 Rockville, MD 20850, USA
Description About Us
Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation‑wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting‑edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.
Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.
Position Purpose
The Head of Operations is a strategic leadership role responsible for overseeing the bank's operational functions while supporting the organization's digital transformation strategy. This individual will ensure operational excellence, regulatory compliance, and customer satisfaction while advancing innovation through digital platforms, automation, and data‑driven solutions. The role requires a forward‑thinking leader with deep banking expertise and the ability to align people, processes, and technology to achieve long‑term business objectives.
Position Responsibilities Operational Leadership
Oversee all core banking operations, including deposit and loan operations, payment processing, treasury services, and back‑office functions.
Establish and monitor KPIs to ensure efficiency, accuracy, and compliance in day‑to‑day operations.
Collaborate with compliance, risk, and audit teams to ensure adherence to regulatory requirements and internal controls.
Drive continuous process improvement to reduce costs, improve turnaround times, and enhance client experience.
Build and lead cross‑functional teams to deliver large‑scale operational and digital initiatives.
Act as a change champion, ensuring smooth adoption of new technologies and processes across the bank.
Mentor and develop staff, fostering professional growth and preparing future leaders in both operations and digital strategy.
Manages performance of the team and conducts performance reviews within the processes of the Bank.
Strategic Planning & Execution
Partner with executive leadership to align operational and digital initiatives with overall business strategy.
Develop budgets, forecasts, and resource plans to support operational and digital transformation objectives.
Provide regular updates to the executive team and Board of Directors on progress, risks, and opportunities.
Education and Experience Required
Bachelor's degree in Business Administration, Finance, Information Technology, or related field required; MBA or equivalent preferred.
10+ years of progressive experience in banking operations, with at least 5 years in a senior leadership role.
Demonstrated success leading digital transformation initiatives within a financial institution.
Strong knowledge of banking regulations, risk management, and compliance requirements.
Proven track record of leading process improvement, technology integration, and organizational change.
Strategic thinker with the ability to translate vision into actionable plans.
Strong leadership and team‑building skills; able to influence and inspire at all levels.
Excellent communication, presentation, and stakeholder management skills.
Deep understanding of core banking systems, digital platforms, and emerging financial technologies.
Technical Knowledge and Skills
Microsoft office software suite (Word, Excel, PowerPoint, etc); excellent oral and written communication skills. Has the following knowledge:
Advanced credit underwriting and financial acumen.
Experienced in the fundamentals of change management.
Expert understanding of Bank financials.
Project Management
Compensation
Base Salary Range:$175,000 - $225,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description.
Additional Compensation:This role will include a yearly annual target bonus based on individual performance.
Working Arrangements
This opportunity offers the flexibility to work in a hybrid working environment within our Rockville, MD office.
Why Join Us?
Join a growing company with a culture that fosters an entrepreneurial spirit
Comprehensive benefits packageincluding Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
Company Contributions to your 401k - Regardless of your contribution
Employee Perks:Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more!
Generous Paid Time Off and Paid Holidays.
Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an affirmative action and equal opportunity employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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$175k-225k yearly 4d ago
Senior Strategic Program Manager - Federal Ops (TS)
Corner Alliance 4.4
Senior operations manager job in Washington, DC
A dynamic consulting firm in Washington, DC is seeking a Senior Strategic Program Manager to manage a team supporting federal clients. The successful candidate will ensure quality deliverables, maintain strong client relationships, and drive strategic initiatives, requiring 10+ years of project management experience and an active Top Secret Clearance. The role offers a competitive salary and a hybrid work environment.
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$85k-140k yearly est. 5d ago
Vice President of Operations
King River Capital Group
Senior operations manager job in Washington, DC
Washington, District of Columbia, United States
Who we are
Metropolis is an artificial intelligence company that uses computer vision to enable frictionless, checkout-free experiences. We are reimagining parking to enable millions of consumers to drive in and out quickly and conveniently, with the goal of powering checkout-free experiences anywhere you go.
Who you are
Metropolis is seeking a dynamic, results-oriented Vice President of Operations to lead parking operations across a designated region. This executive-level role is responsible for driving operational excellence, maximizing financial performance, and delivering exceptional customer experiences across multiple locations. The Vice President will serve as a strategic leader, overseeing a team of regional and operationsmanagers while partnering with cross-functional leaders to scale and optimize the business.
What you'll do
Develop and execute regional strategies to drive growth, operational efficiency, and profitability
Identify new business opportunities and lead expansion initiatives within the region
Collaborate with executive leadership to align regional plans with corporate goals and vision
Define and monitor key performance indicators (KPIs) to drive continuous improvement
Oversee day-to-day operations of parking facilities, ensuring high performance, safety, and compliance
Lead technology adoption across locations to streamline operations and enhance customer experience
Manage regional budgets by overseeing revenue forecasting, cost control, and margin optimization, while conducting financial analyses to identify opportunities and mitigate risks
Ensure regional financial targets are met or exceeded
Lead and develop regional and operationsmanagers, fostering accountability, excellence, and innovation while driving performance and growth
Champion a customer-first mindset by ensuring rapid issue resolution, continuous service improvement, and consistent enforcement of service standards and satisfaction metrics across all sites
Ensure full compliance with ADA, safety, and all applicable local, state, and federal regulations
Build and maintain strong relationships with clients, community leaders, and local officials, representing Metropolis at industry events and community initiatives
Support sales and marketing efforts by providing local market insights and fostering strategic partnerships
What we're looking for
Bachelor's degree in Business, OperationsManagement, Urban Planning, or a related field; MBA or advanced degree strongly preferred
10+ years of experience in multi-site operations, parking management, or facilities management, with at least 5 years in a senior leadership role
Proven ability to drive revenue growth, manage P&L, and lead large operational teams
Deep understanding of parking industry regulations, customer experience best practices, and operational metrics
Excellent leadership, communication, and stakeholder management skills
Ability to travel frequently within the assigned region
Nice to have
Familiarity with parking technology platforms and data-driven decision making
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$135k-227k yearly est. 2d ago
Head of Bakery Operations (Multi-Unit)
Fresh Baguette
Senior operations manager job in Washington, DC
A fast-growing artisanal bakery is seeking a Multi-Unit General Manager to oversee multiple locations in Washington, D.C. The ideal candidate will have over 4 years of management experience in hospitality or food service, exceptional leadership skills, and a passion for delivering outstanding customer experiences. This hands-on leadership role also offers a competitive salary and opportunities for professional growth in a collaborative team culture.
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$93k-200k yearly est. 5d ago
Director of Operations
Brandywine Valley SPCA 3.3
Senior operations manager job in Washington, DC
Lead the dynamic workflow and day-to-day operations of the shelters, medical services and animal control division. As a key manager, you'll oversee a dedicated team of kennel staff, technicians, practice manager, shelter managers, and programs ensuring the highest level of care for our animal population.
Ensure animals are attended to quickly and efficiently.
Oversee and manage intake and outcome processes and other daily shelter functions.
Oversee contracts, budgeting, and service calls, assets, cases, and any other daily functions streamlining operations for maximum impact.
In conjunction with the Veterinarians lead the charge in maintaining exceptional shelter veterinary care. Oversight of medical protocols, pharmacy operations, and daily functions will be instrumental in providing animals with the care they deserve.
Proactively manages any necessary licenses, certifications, inspections of building and other building maintenance to include performing routine checks addressing any issues promptly.
Anticipates and addresses potential issues proactively, using critical thinking to make decisions that minimize liability and protect the organizations interests.
Oversees all facets of the customer experience for members of the public accessing veterinary care, shelter, and animal control services, ensuring timely, compassionate, and effective support.
Takes part in the euthanasia decisions, oversees the necessary approval process, including but not limited to seeking CEO & COO approval as required, to ensure that these difficult decisions are made with the highest ethical standards and respect for the animals involved.
Proactively orders necessary supplies while assisting with inventory management to ensure optimal stock levels, prevent shortages, and effectively control budget expenditures.
Adheres to established budgets, participating in budgeting process, and conducting thorough review to identify areas of potential cost savings and opportunities for financial optimization.
Develops and manages staff schedules to ensure adequate coverage, reviews payroll for accuracy and discrepancies while collaborating with others for its submission.
Delivers timely and constructive feedback to staff, focusing on specific actions and behaviors, and offering actionable guidance for improvement to include annual reviews.
Constructively manage staff, including hiring, progressive forms of disciplinary actions and terminations with thorough documentation to support fair and lawful decisions while maintaining constant contact with CEO and COO regarding staff issues.
Analyzes staffing needs across campuses, appropriately making informed decisions to assign or reassign staff. Hiring and making tough but necessary termination decisions, as required to attain optimal operating efficiency within budgetary constraints across campuses, while following company policies and legal guidelines, and minimizing disruption to operations.
Manage workflow to create efficiencies within and across campuses. Create, maintain and organize shelter records. Continuously monitor workflows, adjusting as needed to ensure optimal performance and adapt to changing needs.
Proactively addresses and de-escalates conflicts involving staff or the public, using effective communication and problem-solving skills to resolve issues in a fair and respectful manner. Reduce the need for CEO/COO intervention in public matters.
Assist in managing or manage other shelter programs such as the Safety Net Programs, Enrichment, Behavior, Pets for Life, special events, Life Saving and/or other programs.
This position may be asked to perform any of the duties and responsibilities of any staff member.
Act as liaison to CEO/COO for all operational needs and concerns.
Any other duties as assigned.
Client and Community Service
Admit and release animals from BVSPCA in a responsive, courteous and tactful manner to both internal and external clients ensuring a smooth experience.
Inform clients of any pertinent medical information regarding animal care; communicate release instructions clearly, addressing any questions or concerns clients may have.
Practice and encourage the humane treatment of animals.
Deliver top-notch service to all. Clearly and actively promote our mission, services, programs, and events.
Highlight and promote donation and giving opportunities as appropriate.
Diversity and Inclusiveness
Work effectively with individuals and colleagues from diverse communities and cultures.
Safety
Prioritize safety. Ensure a safe work environment; adhere to safety guidelines and model a safe work practice.
Take immediate action to address any safety concerns that could endanger people, animals, or the organization at risk.
Maintain a clean, organized, healthy, and sanitary work area; follow all pest and rodent control protocols.
Qualifications
An associate or bachelor's degree is a plus.
3 years of staff management experience.
At least 5 years of experience working in an open admission animal shelter
Ability to bend, kneel and stand for long periods of time. Ability to lift 50lbs.
Ability to multitask under high-pressure situations.
Work in loud environments on hard surfaces.
Commitment to the mission, values, goals, and success of the BVSPCA.
Experience with humane animal handling and restraint techniques of healthy, ill, and feral animals.
Proven ability to safely, effectively, and compassionately care for and handle all animals, including large and untrained pets.
Ability to understand and communicate pertinent medical information with colleagues and clients.
Independently motivated to start and finish tasks.
Working Conditions
Work is performed in a shelter/animal hospital setting.
Frequent bending, reaching, kneeling, and climbing stairs while seeing patients.
Exposure to disinfectant solutions when in various areas to include the kennel & treatment areas.
Subject to potential animal bites and scratches while handling animals.
Repeated lifting and carrying of animals weighing up to 50 pounds and occasionally over 50 pounds.
Consistent exposure to animals and animal allergens under conditions with limited alternatives available.
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$105k-142k yearly est. 5d ago
General Manager, Indoor Soccer Center Operations & Growth
Sofive 3.7
Senior operations manager job in Columbia, MD
A leading indoor soccer facility in Columbia is looking for a General Manager to oversee all daily operations. This role requires a passion for soccer and at least 5 years of management experience in sports or hospitality. Responsibilities include managing staff, developing marketing initiatives, and ensuring a premium customer experience. Competitive salary and benefits are offered, along with opportunities for growth within the organization.
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$45k-70k yearly est. 2d ago
VP of Operations - Chiropractic Health Partners (CHP) - Brydon Portfolio Company
The Brydon Group
Senior operations manager job in Washington, DC
Chiropractic Health Partners (CHP) is a Management Services Organization (MSO) that acquires and grows practices by providing its partner physicians with the resources, analytics, and expertise needed to add new service lines, build de novo locations, recruit additional providers, improve marketing and optimize processes. We enable our chiropractic doctors and providers to focus on patient care while we focus on managing the business aspects of their practice. The organization continues to grow rapidly through its acquisition strategies and growth initiatives.
The Brydon Group (**************** invested in CHP in July 2023, recognizing the need for larger players in this highly fragmented market. The Brydon Group invests in healthcare services, Business to Business (B2B), Business to Government (B2G) and software services.
About the Role
Reporting to the Chief Executive Officer, the Vice President of Operations for CHP will be a key part of the management team for this fast-paced, innovative growth company. This operations executive with a high financial acumen will lead chiropractic practices and centers that may also be multidisciplinary and integrated across their respective region and connecting areas. The leader will work with other MSO executives to lead their region's initial strategic plan but will also be tasked to identify additional areas of opportunity and growth and will ensure each practice under his/her leadership is operating in a highly efficient and effective way that benefits our employees, physicians, providers, and the patients we see.
Vice President of Operations will
Hold P&L accountability for his/her assigned region leading a management team of Practice Administrators and staff; manages revenue growth, operations, labor management, contract management and clinical outcomes
Implement The Remarkable Practice (TRP) operational processes to support the introduction of new services, equipment and cash-pay care plans
Manage development of de novos from concept to opening and the reconfiguration of existing centers
Develop and implement strategic operating plans and goals for assigned region
Identify opportunities to drive profitability by reviewing, analyzing and addressing gaps in service excellence, policies, and/or procedures proactively; designs solutions, implements, and monitors progress
Maintain current knowledge regarding community and regional healthcare market and industry issues which may impact business; remains abreast of competitors in his/her assigned region
Provide guidance on third party payer contracting opportunities to include fee for service and value based contracts
Develop and implement regional growth strategies which may include adding additional ancillary services to practices, recruiting additional providers, opening new offices, and/or acquiring new practices
Demonstrate knowledge of CHP's mission, vision, and values; provides leadership, guidance and coaching for all direct reports to maintain an engaged and productive workforce while adhering to applicable standards, policies and procedures, operating instructions, regulatory compliance requirements, confidentiality standards and the code of ethical behavior
Build robust relationships with physicians across the region, develop communication strategies to ensure alignment on initiatives and change
Carry out corporate initiatives through thoughtful change management processes and with perseverance when obstacles arise
Achieve cooperation and teamwork through effective communications and positive relations with physicians, leadership, and staff; successful influencer who can interact effectively with diverse groups of stakeholders
Work to continuously assess all staffing needs in support of practice operations and driving for continued upskilling of talent through hiring
Understand the value of technology and is able to address issues of cost, benefits and risk
Vice President of Operations will be a critical and analytical thinker who understands how to find solutions to support a high growth company. In addition to vision, this Vice President will be able to personally execute against the plans, and push their team to do the same. This leader will be hands‑on with deep business and healthcare operations and financial acumen, analytical skills, strategic insight, sound judgment and in‑depth experience in growth companies. Additionally, they will have proven to be a critical member of the management team and make contributions viewed to be of value to the company. Specifically, you must have:
Qualifications
8+ years' healthcare experience with 5+ years' multi-site Practice Leadership experience, both required
Master's Degree in Business Administration or Healthcare Management or related discipline, strongly preferred
M&A Integration experience in healthcare is preferred
Leadership experience in a large, for-profit multi-site organization, required.
Experience working in a growth-oriented, fast paced environment
Demonstrated excellent management skills, program implementation, and quality improvement
Proven success in growing a healthcare operation
Must have demonstrated experience in partnering with physicians in clinic operations & expansion
Previous management consulting, investment banking and/or private equity experience is a plus
Characteristics and Behaviors for Success
Leadership: Develops and Maintains a successful platform of leadership strategy/structure/ people/process
Well-developed leadership, communications, and influencing skills; unquestioned integrity.
Experience as a member of a leadership team. Must be willing to challenge a point of view when necessary, offering alternative constructive suggestions.
Team Building: Recruit, Develop, train and motivate a best-in-class care team and empower them to achieve - the ability to motivate a team toward excellence
A strong reputation for building, developing and leading a respected and growth-oriented team with a strong desire to win in a highly competitive marketplace.
Results-oriented: Guides, coaches, and drives collaboration across matrixed team to achieve goals and deliverables; takes initiative and drives for results to ensure company and team achieve; ownership of outcomes - both positive and negative
Collaboration: Works effectively with functional team members, physicians, other practices, etc., and ensures adequate communication and change management through the process Vision: Intimately knows the business, industry, care model and can shape future delivery for our patients and success of the overall organization
Critical Thinking/Analytical: Excellent problem solver and ability to see all sides to come to the best decision
A proven creative bent with a strong operational focus. Ability to master complex business problems and have the intellect and pragmatism to be able to effectively handle ambiguity and manage change.
Change Management: Ability to drive change through an organized process, bringing people along to ensure results are achieved
A blend of both large and midcap multi-site healthcare services company experience preferred
Location
The preference is for this role to be located in the Baltimore, MD / Washington DC area or the Tampa / Sarasota, FL area, but CEO is open to hybrid and remote working models.
Position will involve up to 50% travel depending on where the employee is based (as current operations are in Florida and Maryland).
Compensation & Career Path
This is a full-time salary position and compensation will depend on experience, ranging from $150,000 to $175,000 in annual OTE.
401k, Health, dental, vision, short-term disability, long-term disability and life insurance
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$150k-175k yearly 4d ago
Head of FP&A
Andrews & Cole
Senior operations manager job in Bethesda, MD
Our client is a private equity-backed technology company in Bethesda, MD.
The Head of FP&A will be an integral member of the leadership, working closely with the CFO, CEO and Investors. This role is ideal for a finance professional who can build structure and deliver high-quality analysis in a fast-paced setting.
The Head of FP&A will be responsible for owning the budgeting, forecasting, and reporting processes while providing critical financial insights to the executive team. This position requires a strong operator who can balance both hands-on financial work and strategic analyses to help guide business decisions.
Key Responsibilities
Lead budgeting, forecasting, and cash flow management during the interim period.
Prepare monthly financial reporting packages with KPI and variance analysis.
Develop financial models and dashboards to support revenue analysis.
Partner with business leaders across sales, product, and operations to support decision-making.
Assist in preparing board and investor reporting materials.
Evaluate and implement process improvements and FP&A tools to improve scalability.
Serve as a key point of contact for finance in a small, collaborative office environment.
Qualifications
Bachelor's degree in Finance, Accounting, or a related field; MBA/CPA/CFA is a plus.
15+ years of FP&A experience (tech/SaaS/Gov Con a+).
Proven ability to step into an interim or contract role and quickly add value.
Strong financial modeling, reporting, and Excel skills.
Familiarity with SaaS/technology metrics and investor reporting.
Comfortable working in a small team/startup-like environment with high visibility.
$175-225 base plus incentive compensation (Depending on experience)
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$70k-153k yearly est. 5d ago
HEAD OF OPERATIONS (V.P. / SR. DIRECTOR)
Tennessee Society of Association Executives 3.4
Senior operations manager job in Washington, DC
Institute for Portfolio Alternatives (IPA) is seeking a driven, detail-oriented Head of Operations to lead the day-to-day management of internal processes and ensure organizational efficiency. This role is focused on structure and results, keeping the organization operating at a high level as it continues to grow.
We're looking for someone who thrives on execution, builds strong systems, and knows how to manage people, priorities, and processes. You'll be the go-to leader for making sure projects stay on track, internal operations are optimized, and the team is set up for success. This role is well-suited for someone who excels at managing complex operations, streamlining workflows, and maintaining consistency in a fast-moving environment.
The association is based in Washington, D.C., but the position is fully remote/home-based. Candidates will be considered from within and outside the Washington, D.C. metropolitan area. The role requires up to 15% travel.
We are a small, committed, and highly collaborative team where adaptability and teamwork are essential.
Major Responsibilities
Operational Leadership: Direct and oversee the IPA's daily operations, ensuring alignment with organizational goals and priorities.
Team Management: Lead, mentor, and support staff, fostering a culture of accountability, collaboration, and professional growth.
Process Optimization: Improve operational workflows, technology use, and organizational systems to enhance efficiency.
Project Management: Oversee major organizational initiatives, ensuring timely, on-budget, and high-quality delivery.
Performance Monitoring: Establish and track key operational metrics to measure organizational effectiveness and recommend improvements.
Cross-Departmental Alignment: Ensure that all departments and functions are coordinated and working toward common goals, resolving conflicts and eliminating inefficiencies.
Vendor & Partner Management: Manage relationships with external vendors, consultants, and service providers to ensure quality and cost-effectiveness.
Reporting Relationships
Reports to the IPA President & CEO and works closely with staff and external consultants.
Required Skills and Qualifications
Proven leadership experience in operations, administration, or related roles, preferably within a trade association, nonprofit, or professional services environment.
Experience in the financial services industry is a plus.
Demonstrated success managing teams, overseeing budgets, and leading complex projects.
Strong organizational, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Technologically adept, with experience implementing and managing systems to improve organizational efficiency.
Bachelor's degree required; advanced degree a strong plus.
Minimum of 7 to 10 years of progressively responsible experience in operations or related leadership roles.
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$70k-150k yearly est. 4d ago
Golf Operations General Manager - Lead Two Premier Clubs
Twice 3.6
Senior operations manager job in Columbia, MD
A community-focused organization in Maryland is seeking a General Manager of Golf Operations to oversee Hobbit's Glen and Fairway Hills Golf Clubs. The successful candidate will provide leadership, enhance member experiences, and ensure operational excellence through strategic planning and team development. This role offers competitive compensation and benefits, including medical and wellness perks, in a supportive environment that values inclusivity and community service.
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$82k-179k yearly est. 3d ago
Director, Council Operations
International Justice Mission 4.2
Senior operations manager job in Washington, DC
# **Director, Council Operations**The Director, Council Operations (DCO), serves as one of the key architects of how this mission operates at scale. Reporting directly to the Global Operations Council Chair (GOCC/CFO), the DCO plays a pivotal role in the operational leadership and management of the IJM enterprise by shaping, managing, and continually enhancing IJM's global operational ecosystem. The DCO steers the development of a unified Global Operations Structure, Strategy, Metrics, and Budget that measurably (1) supports the Program and Resources Pathways to achieve the 2030 Vision, (2) enables IJM to meet all financial stewardship, legal, fiduciary, and duty of care requirements, and (3) continually drives efficiency and effectiveness of global operations and support functions.This role is designed for a builder and integrator who loves turning complexity into clarity and movement. In partnership with the GOCC and senior leaders, the DCO leads the Global Operations Council; orchestrates the Operations Pathway Portfolio; and leads a high-performing team that shapes how IJM plans, decides, measures, and improves.**Responsibilities:**Working closely with the GOCC, the DCO takes a central role in the operational leadership and management of IJM.In partnership with the GOCC, the DCO is responsible for the development and management of a Global Operations Structure, Strategy, Metrics, and Budget that measurably (1) support the Program and Resources Pathways to achieve the 2030 Vision, (2) enable the organization to meet all financial stewardship, legal, fiduciary, and duty of care requirements, and (3) continually drive efficiency and effectiveness of global operations and support functions. Develop and manage the framework for measuring, evaluating, and reporting on operational metrics that measure the effectiveness, efficiency, and customer experience of operational support functions across the IJM enterprise. **Qualifications:**Graduate degree in business management, organizational development, law, or equivalent combination of bachelor's degree and relevant work experience. Minimum of eight (8) years of experience in business operations, business systems, general management, and/or process design/development. Experience with not-for-profit leadership (management or board-level) strongly preferred. Functional knowledge and understanding of business operations (e.g. accounting, HR, IT systems, legal, etc.) and the interdependencies of operational functions. Mature Christian faith with proven ability to lead others in Christian spiritual formation. Superb written and verbal communication skills. Ability to impact other's behaviors, attitudes, opinions and choices, build consensus around a common purpose and deliver collaborative solutions; listen and empower, work through others.Proven ability to absorb complexity and diverse viewpoints/perspectives, and to drive clear, simple, sustainable, and scalable solutions. *A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.*Comprehensive Medical/Dental/Vision benefits Monthly commuter and parking benefits in the DC metro area Visit our careers site below to learn about benefits, what it is like to work at IJM and to see frequently asked questions.
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$102k-164k yearly est. 2d ago
General Manager - 24/7 Restoration Operations Lead
24 Hour Flood Pros
Senior operations manager job in Baltimore, MD
A leading water damage restoration company based in Baltimore is seeking a General Manager to oversee operations and ensure customer satisfaction. The ideal candidate will have a proven leadership record and at least 2 years of experience in the water damage industry. Responsibilities include managing projects, leading a team, ensuring safety compliance, and driving business development. The role offers a competitive salary ranging from $60,000 to $140,000 per year, with opportunities for career growth in a dynamic environment.
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$60k-140k yearly 6d ago
Assistant Director of Operations
Hispanic Alliance for Career Enhancement 4.0
Senior operations manager job in Washington, DC
Join us for this incredible opportunity at the Hyatt Regency Washington on Capitol Hill, just steps away from the U.S. Capitol building. Not only will you be part of a great team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!
The Assistant Director of Operations supports the Director of Operations and Hotel Leadership Team in driving operational excellence, colleague engagement, and financial performance in alignment with Hyatt's purpose of care. This role is a key operational leader, with approximately half of the time dedicated to Hyatt's Project Olympia (productivity-focused initiatives) and the other half overseeing operations and other priorities as assigned.
The ideal candidate is a strong, hands‑on leader, with extensive experience leading multiple complex Food and Beverage and/or Rooms Division operating departments who demonstrates ownership, accountability, and the ability to lead through others, while fostering collaboration across all departments. Food and Beverage experience is a plus.
We are seeking a strong candidate who is ready to drive impact and intentionally views this role as a developmental opportunity, demonstrating motivation to learn, grow, and exhibit readiness to progress into the next role.
Key Responsibilities
Oversee Hotel operations, ensuring consistency with Hyatt brand standards, guest satisfaction, and financial objectives.
Lead and support Project Olympia, by driving productivity, efficiency, and labor optimization while maintaining service excellence and colleague engagement.
Review and interpret financial and operational reports; demonstrate strong numerical and analytical capability.
Support cross-functional collaboration and alignment across departments to achieve hotel-wide goals.
Actively lead through department leaders, empowering them while reinforcing accountability and performance expectations.
Manage multiple priorities effectively in a dynamic hospitality environment.
Model Hyatt leadership expectations by demonstrating care for guests and colleagues, clear communication, and professionalism.
Coach, counsel, and develop department heads and managers to ensure strong performance, accountability, and continuous growth, while building a leadership pipeline aligned with organizational goals and future readiness.
Execute additional operational responsibilities as assigned by the Director of Operations or Leadership Team
The annual salary for this position ranges from $94,000 to $113,000.
Benefits available with this position include:
Medical / Dental / Vision Insurance
401k
Retirement Savings Plan (RSP)
Basic Life Insurance
Paid vacation, sick days, new child leave, and holidays
EEO Statement
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
3-5 years of Department Head experience in large Hotel operations.
Proven ability to manage and influence at all levels of the organization.
Strong proficiency in labor management, scheduling, and financial controls.
Demonstrated ability to multitask, prioritize, and execute through others.
High level of ownership, accountability, and follow-through.
Excellent verbal and written communication skills.
Ability to read, write, and speak English fluently.
Experience in a Full-service Hyatt or comparable branded hotel environment.
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$94k-113k yearly 5d ago
Director of Operations
Emergencymd
Senior operations manager job in Bethesda, MD
Why Work for Wonders Early Learning + Extended Day?
Play isn't just fun, It's fundamental! Children need playtime, it is crucial for healthy development. Children learn about the world by exploring ideas, manipulating objects, investigating creative materials, and problem-solving with others. Using imagination and creativity, children take on new roles and test new concepts. Wonders teachers use observation and planning to create learning experiences that are intentional and provide meaningful context for children to practice skills and express ideas.
Join the Wonders family of caring, dedicated, and fun educators!
About Wonders
Our Mission - To create and advance high quality, diverse educational communities that teach children the foundations of life‑long learning and social responsibility.
Since our inception in 1976, our goal has been to provide non‑profit, quality child care to working families. Over the years, we have grown from a single center in the basement of All Saint's Church in Chevy Chase, Maryland to multiple accredited early learning, extended day, and summer camp programs across the DC Metropolitan Region.
Our programs support today's workforce, while growing the workforce of tomorrow.
Benefits & Compensation
Our benefits package includes paid time off, holidays, winter break, medical with HRA, dental, vision, life insurance, disability, critical illness, accident insurance, 403(b) retirement savings plan, Wonders tuition discounts, and professional development training. Benefits eligibility is dependent on job type status.
We provide paid pre‑employment background checks, fingerprinting, medical exams, & drug screens as well as paid New Hire Orientation.
Wonders values its educators and leaders and we invest in our workforce by prioritizing compensation and nurturing meaningful careers. Our educators are regularly engaged in efforts towards continuous improvement in their skills and knowledge in the classroom. Approximately 80% of our annual budget is directed to staff compensation.
Job Summary
The Director of Operations is responsible for managing the daily operations of the organization and executing the implementation of Wonders' strategic plan. Reporting to the Executive Director and working closely with the Wonders administrative team, the Director of Operations will provide leadership, strong fiscal management, and active oversight in aligning the goals of the organization. The Director of Operations is responsible for ensuring compliance with all regulatory agencies, risk management, compliance requirements, and facilities management for multiple locations. The Director of Operations will also be responsible for the management and oversight of the Wonders Professional Development Consortium.
Essential Functions
Compliance and reporting:
Lead and oversee all compliance and reporting activities to ensure proper state licensing, maintenance of certain business account records; adherence to federal, state, and local regulatory laws and reporting; compliance with insurance requirements, and otherwise manage all professional and contractual relationships, as appropriate.
Organizational leadership:
Serve on the administrative leadership team, collaborating thoughtfully and enthusiastically in support of Wonders' mission and strategic priorities.
Ensure that Wonders is current and conforms to federal, state, and local legal requirements, as well as best practices in the area of nonprofit management.
Oversee all program emergency preparedness protocols.
Facilities and vendor relationships:
Provide administrative leadership and oversee the relationships with Wonders' facilities management.
Discern appropriateness of Wonders' contractual relationships with vendors, actively managing these relationships to ensure mutual understanding of responsibilities, accountability, fiscal responsibility and open, clear communications.
Assess program needs and risks through management reports and regular site visits.
Provide strategic leadership to ensure a culture of continuous improvement and efficiency.
Other duties or responsibilities as assigned.
Core Competencies
Effective team leader with a strong record of driving strategic initiatives.
Solid grasp of nonprofit operations, budgeting, and business functions.
Skilled in planning, organizing, and executing complex projects.
Resourceful, data‑driven problem‑solver with strong analytical abilities.
Clear, adaptable communicator skilled at engaging diverse stakeholders.
Committed to advancing equity through policy, practice, and program design.
Qualifications
Minimum of a Bachelor's degree in operations, business, or related field.
Minimum 5 years of nonprofit management, educational leadership, or related experience
Exceptional track record of leadership
Superior project management skills
Resourceful and analytical with excellent verbal and written communication skills
Understanding of all facets of business operations and budget management
Knowledge of IT infrastructure and computer skills
Aptitude in problem-solving and decision-making
Understanding of analytics and performance metrics to support a cycle of continuous improvement
Aptitude in strategic thinking and implementation of strategic initiatives.
A firm commitment to advancing equity through program delivery, policies and practice
EEO Statement
Wonders provides equal opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, citizenship, current or future military status, genetics, protected veteran status, sexual orientation, gender identity or expression, marital or familial status or any other characteristic protected by federal, state or local laws.
ADA Compliance
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Wonders to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources.
Additional Information
Job Type: Full‑time/Exempt
Program Length: Indefinite
Work Schedule: 8:00a to 5:00p (Onsite)
Work Location: 5272 River Road, Bethesda, MD 20816
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A leading commercial real estate finance company seeks an AVP, Debt Operations Analytics to lead data-driven solutions. You will define and oversee KPI/KRI strategy, manage dashboard reporting in Power BI, and work closely with Compliance for data quality. This role requires 5+ years in analytics within financial services and expertise in AI tools. The position offers a salary range of $100,000 - $110,000 with a discretionary bonus.
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$100k-110k yearly 4d ago
Corporate Relations Director
Boy Scouts of America 4.1
Senior operations manager job in Bethesda, MD
Bethesda, Maryland (MD)
The Corporate Relations Director is responsible for developing and managing strategic partnerships with corporations to advance NCAC's mission and revenue goals. This position focuses on cultivating, soliciting, and stewarding corporate donors and, as partners, aligning partnership opportunities with organizational priorities.
ResponsibilitiesStrategic Partnership Development
Create and implement a comprehensive corporate engagement strategy to expand the organization's corporate supporter base
Identify and cultivate new corporate prospects across leading industries in the Washington, DC region
Negotiate partnerships, cause-marketing campaigns, and workplace giving programs
Develop a comprehensive corporate benefits matrix to offer, track, fulfill, and scale a suite of benefits that deliver value and impact to corporate partners
Revenue Generation
Secure corporate gifts and sponsorships for events and programs, often in the five- and six-figure range
Establish a portfolio of corporate donors and partners to achieve annual revenue targets through diversified corporate fundraising streams
Develop and maintain a target list of potential corporate partners and create donor life-cycle strategies that follow a moves management structure
Relationship Management
Serve as NCAC's primary liaison between corporate partners and internal implementation teams
Develop personalized stewardship plans to ensure partner satisfaction and retention
Lead organizational stewardship efforts of corporate relationships to ensure high impact of donor contributions
Represent NCAC at corporate meetings, networking events, and community functions
Work closely with senior leadership, board members, and cross-functional teams (development, events, communications)
Work closely with the Special Events Director to optimize corporate partners for NCAC, including integration of events and sponsorship opportunities
Provide reports on organizational and departmental key performance indicators, revenue progress, and engagement metrics to leadership
Work with the Donor Data Manager to proactively and reactively provide research profiles on companies and key personnel for the purpose of executive briefings
Ensure that all records pertaining to corporate relationships are purposefully and transparently captured using NCAC systems, including CRM
Education
Bachelor's degree required; Master's degree in nonprofit management, business, or related field preferred
Qualifications
Proven success in securing major corporate partnerships and sponsorships
Strong negotiation, communication, and presentation skills
Ability to manage multiple projects and deadlines
Familiarity with CRM systems (e.g., Blackbaud) and fundraising best practices
Strategic thinking and planning
Relationship-building and networking
Financial acumen and goal orientation
Leadership and team collaboration
Ethical and compliance awareness
All councils are equal opportunity employers and offer a competitive salary, based on the council's geographic location. Professional Scouting offers benefits to include major medical, prescription coverage, dental, vision, life insurance, long-term disability, accidental death, retirement plan, plus compensation for authorized and approved business-related expenses, including phone and mileage reimbursement. We also offer a generous vacation policy and holiday observances.
Salary or Salary Range: $90,000-$95,000
How to Apply: *****************************
Use Google Chrome or Firefox when applying. Please keep your manager and SE informed of your resume submission and interest in this position.
How Did You Hear About This Opportunity?
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$90k-95k yearly 6d ago
District Manager
Prime Group Holdings, LLC 4.6
Senior operations manager job in Baltimore, MD
Prime Group Holdings, LLC is a vertically-integrated private equity real estate firm focused on self-storage and other alternative real estate asset classes.
With $6.6 billion in assets under management, Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, three Canadian provinces and the U.S. Virgin Islands containing over 23 million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including the largest self-storage dedicated fund ever raised, Prime Storage Fund III.
Headquartered in Saratoga Springs, NY, Prime Group has more than 700 employees. The firm has a regional office in Jupiter, FL and investment originations offices in Denver, CO, Hackensack, NJ, Yorktown, VA and Calgary, Alberta. Prime Group's 21-person senior leadership team is supported by teams including sourcing and acquisitions, asset and portfolio management, compliance/legal, property management, information technology, transactions/financing, marketing, accounting and training, among others.
Prime Group's success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders. Pitchbook, a leading resource for comprehensive data, research and insights spanning the global capital markets, named Prime Group as one of the top 10 real estate value-add fund managers in Pitchbook's 2023 Global Manager Performance Score League Tables.
Position Overview:
The District Manager will act as the business owner to lead and grow our portfolio of stores in their assigned region. This role will take ownership in the growth and profitability of the specific district operations, while providing and promoting the leadership, vision, and direction of the company within it's market.
Essential Responsibilities:
· Develop and implement plans to achieve sales goals and optimize the portfolios NOI;
· Enable and drive strong operational performance of the assigned portfolio of businesses;
· Inspire, lead, develop the team;
· Monitor and improve sales, cost management, employee management and safety;
· Identify and drive opportunities to improve business performance;
· Enforce all company policies, procedures and code of ethics;
· Manage employee performance including hiring, termination, discipline, development and management;
· Manage escalations and approvals in a timely and thorough manner.
Qualifications
· Bachelor's degree in business or related field preferred; Associate degree or equivalent experience required;
· Minimum of five (5) years multi-unit retail sales/service operations leadership experience preferably from the Storage industry;
· Excellent communication, interpersonal and motivational skills;
· Demonstrated experience in building “ownership” and accountability in a team
· Strong analytical and problem-solving abilities;
· Able to prioritize multiple projects and deal with numerous interruptions;
· Work well under pressure, meeting deadlines consistently;
· Able to work independently with minimal supervision and lead 20-35+ employees;
· Computer skills: Solid understanding of the Microsoft suite of products;
· Willing to work a flexible schedule, including weekends.
· Must be able to perform some of the physical requirements of the job (ability to lift 50lbs);
· Valid state driver's license and reliable transportation;
· Ability to travel within the district and to other designated locations as directed by the company.
Compensation
· Competitive rate of pay and a generous benefits program
· Participation in company's performance-based incentive program(s)
· Medical, dental, vision, life, short-term disability, and long-term disability insurance program
· Paid vacation time; paid sick time; paid holidays
Equal Opportunity Employer Statement
Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
$93k-157k yearly est. 3d ago
Director of Operations
Mad Science of Washington Dc
Senior operations manager job in Silver Spring, MD
Director of Operations (Hands-On, Growing Organization)
Mad Science of DC-Maryland-Virginia
In-Person | Silver Spring, MD
$105,000-$130,000 + Benefits
About the Role
Mad Science of DC-Maryland-Virginia brings hands-on science programs to 100+ schools, 20,000+ students, and 170+ summer camps across the region each year. Our mission is to make science exciting, memorable, and fun for kids, and behind the scenes, that takes a thoughtful, well-run operation.
We're hiring a Director of Operations to lead that operation. This role is designed for someone who is strong operationally and ready to grow. You don't need to have done
everything
listed below at full scale before. You will work closely with the owner, especially during your ramp-up period, and receive hands-on support as you take ownership of systems, people, and day-to-day execution.
This is a hands-on leadership role for someone who enjoys solving real problems, managing people, and building systems that make life easier for teams in the field. You'll work closely with the owner and leadership team, oversee day-to-day operations, and steadily improve how we schedule, staff, train, and support a large, multi-site organization.
If you like variety, responsibility, and seeing the direct impact of your work, this role offers all three.
This position is best suited for someone who:
Likes being in the mix, not siloed
Is comfortable juggling logistics, people, and priorities
Enjoys building structure in active, fast-moving environments
Wants to grow with an organization that values trust, autonomy, and mission
You won't be dropped into chaos, but you also won't be bored.
What You'll Be Responsible For:
Logistics & Scheduling (Core Function)
Build and manage weekly schedules for programs at 100+ schools
Assign 20-30 instructors during the school year and 80+ instructors in summer
Ensure 100% program coverage with minimal last-minute changes
Optimize instructor travel routes, timing, and resource allocation
Oversee equipment flow, supply kits, and warehouse coordination
Maintain a stable, predictable logistics rhythm across the organization
Team Leadership
Lead Senior Instructors, Zone Coordinators, and instructional staff
Run training, onboarding, and staff development programs
Ensure consistent, high-quality program delivery across sites
Summer Operations (High-Volume Season)
Serve as first point of contact for routine counselor issues
Handle typical parent calls and moderate behavior concerns
Provide rapid problem-solving support to staff on-site
Escalate serious behavior or safety issues directly to the owner
Ensure camps run smoothly, safely, and with high parent satisfaction
Hiring & Staffing
Own recruiting, interviewing, hiring, and onboarding
Build and maintain seasonal hiring pipelines
Develop staffing plans for both school-year and summer demand
Office Operations & Culture
Help maintain a positive, energetic, mission-driven office culture
Collaborate with the owner on staff performance tracking
Lead internal events (team gatherings, holiday events, staff appreciation)
Customer, School & Parent Support (School Year)
Resolve operational issues quickly and professionally
Provide program quality oversight
Support the sales team during high-volume periods when needed
Compliance & Standards
Maintain background checks, certifications, and safety documentation
Keep policies updated and properly documented
Create and maintain SOPs for key operational processes
Strategic Growth Support
As the company grows, you'll partner with leadership to:
Identify opportunities to scale
Improve and automate operational systems
Increase organizational capacity
Forecast logistics and staffing needs for expansion
Ensure infrastructure supports smart, sustainable growth
This role has significant influence over how Mad Science evolves in the coming years.
What Success Looks Like (After Ramp-Up)
These goals are directional targets, not day-one expectations. We focus on steady improvement, clear communication, and solving problems as they arise. These are the outcomes we work toward together over your first 6-12 months:
95-100% of programs staffed at least 7 days in advance
Less than 3% same-day staffing changes
98%+ on-time program start rate
Measurable reduction in instructor travel time within 6 months
Parent & school satisfaction rating of 4.7+/5
Summer hiring completed by May 15
Full implementation of SOPs within 6 months
Strong seasonal staff retention and training completion
Success here is about stability, predictability, and continuous improvement - not perfection.
Hours & Location
Full-Time · In-Person
12065 Tech Rd, Silver Spring, MD
School Year:
Monday-Friday, 9:00 AM - 5:00 PM
Summer (10 weeks):
Monday-Friday, 8:00 AM - 4:00 PM
Summer includes after-hours availability for urgent scheduling or staffing issues. These situations are typically brief, require quick decision-making, and can be handled remotely. The owner remains actively involved during peak summer weeks and serves as an escalation and support resource.
Compensation & Benefits
$105,000-$130,000, based on experience and demonstrated strength in multi-site operations
Health insurance (60% employer-paid)
Retirement plan with match + Roth IRA option
PTO, holidays, and sick leave
Why Join Us
This is the highest operations role in the company, offering long-term stability, meaningful autonomy, and the opportunity to run a complex, mission-driven organization that reaches thousands of families every year.
You'll build systems that matter, lead people who care, and help shape how Mad Science grows in the years ahead.
How much does a senior operations manager earn in Middle River, MD?
The average senior operations manager in Middle River, MD earns between $87,000 and $169,000 annually. This compares to the national average senior operations manager range of $91,000 to $175,000.
Average senior operations manager salary in Middle River, MD
$121,000
What are the biggest employers of Senior Operations Managers in Middle River, MD?
The biggest employers of Senior Operations Managers in Middle River, MD are: