Senior product support specialist vs technical support specialist

Differences between senior product support specialist and technical support specialist duties and responsibilities

Senior product support specialist example responsibilities.

• Use of Salesforce to both manage user account access and create/remedy trouble tickets generate from both customer and internal inquiries.
• Design embedded wireless control board using Zigbee modules for commercial HVAC systems.
• Interact with service providers and product vendors to troubleshoot, identify and resolve core issues.
• Review all incoming cases, enter cases into ticketing system (CRM) and assign cases to specialist.
• Plan, design solutions, and troubleshoot hardware, software, peripheral and network problems for the products.
• Perform standard safety database maintenance administration activities and ensure proper documentation of these activities for maintenance of a validate computer system.
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Technical support specialist example responsibilities.

• Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
• Manage all operating end-user software including JavaScript - updating/installing Java.
• Install, configure and manage proprietary applications on Unix servers.
• Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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