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The differences between senior representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior representative and a call center representative. Additionally, a senior representative has an average salary of $56,621, which is higher than the $31,549 average annual salary of a call center representative.
The top three skills for a senior representative include excellent negotiation, patients and data entry. The most important skills for a call center representative are strong customer service, customer service, and patients.
| Senior Representative | Call Center Representative | |
| Yearly salary | $56,621 | $31,549 |
| Hourly rate | $27.22 | $15.17 |
| Growth rate | -4% | -4% |
| Number of jobs | 107,601 | 133,579 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 61% | High School Diploma, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A senior representative is responsible for providing the best customer services for the clients, handling their inquiries and concerns timely and efficiently. Senior representatives are usually also tasked with training new customer service staff, sharing best practices, as well as strategic procedures to maximize productivity and maintain high-quality operations. They assist the management with sales techniques, selling new services and products to the customers by demonstrating features and special offers. A senior representative process orders and payments, as well as replacing items and initiating refunds.
Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.
Senior representatives and call center representatives have different pay scales, as shown below.
| Senior Representative | Call Center Representative | |
| Average salary | $56,621 | $31,549 |
| Salary range | Between $30,000 And $105,000 | Between $25,000 And $39,000 |
| Highest paying City | Washington, DC | Seattle, WA |
| Highest paying state | New Jersey | Washington |
| Best paying company | Brookfield Properties | University of California, Berkeley |
| Best paying industry | - | Finance |
There are a few differences between a senior representative and a call center representative in terms of educational background:
| Senior Representative | Call Center Representative | |
| Most common degree | Bachelor's Degree, 61% | High School Diploma, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior representatives' and call center representatives' demographics:
| Senior Representative | Call Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 45.9% Female, 54.1% | Male, 27.4% Female, 72.6% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |