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The differences between senior representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior representative and a customer service representative. Additionally, a senior representative has an average salary of $56,621, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a senior representative include excellent negotiation, patients and data entry. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Senior Representative | Customer Service Representative | |
| Yearly salary | $56,621 | $32,260 |
| Hourly rate | $27.22 | $15.51 |
| Growth rate | -4% | -4% |
| Number of jobs | 107,601 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 61% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A senior representative is responsible for providing the best customer services for the clients, handling their inquiries and concerns timely and efficiently. Senior representatives are usually also tasked with training new customer service staff, sharing best practices, as well as strategic procedures to maximize productivity and maintain high-quality operations. They assist the management with sales techniques, selling new services and products to the customers by demonstrating features and special offers. A senior representative process orders and payments, as well as replacing items and initiating refunds.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Senior representatives and customer service representatives have different pay scales, as shown below.
| Senior Representative | Customer Service Representative | |
| Average salary | $56,621 | $32,260 |
| Salary range | Between $30,000 And $105,000 | Between $25,000 And $41,000 |
| Highest paying City | Washington, DC | Des Moines, WA |
| Highest paying state | New Jersey | Washington |
| Best paying company | Brookfield Properties | Oracle |
| Best paying industry | - | Insurance |
There are a few differences between a senior representative and a customer service representative in terms of educational background:
| Senior Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 61% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior representatives' and customer service representatives' demographics:
| Senior Representative | Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 45.9% Female, 54.1% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |