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The differences between senior support specialists and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support specialist and a senior support technician. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $74,459 average annual salary of a senior support technician.
The top three skills for a senior support specialist include customer service, technical support and troubleshoot. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Senior Support Specialist | Senior Support Technician | |
| Yearly salary | $106,515 | $74,459 |
| Hourly rate | $51.21 | $35.80 |
| Growth rate | 10% | 10% |
| Number of jobs | 103,203 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Senior support specialists and senior support technicians have different pay scales, as shown below.
| Senior Support Specialist | Senior Support Technician | |
| Average salary | $106,515 | $74,459 |
| Salary range | Between $71,000 And $159,000 | Between $48,000 And $114,000 |
| Highest paying City | Piscataway, NJ | Durham, NC |
| Highest paying state | New Jersey | Pennsylvania |
| Best paying company | Eclaro | Pacira BioSciences |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a senior support specialist and a senior support technician in terms of educational background:
| Senior Support Specialist | Senior Support Technician | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 48% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support specialists' and senior support technicians' demographics:
| Senior Support Specialist | Senior Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.2% Female, 38.8% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |