Post job

Senior systems support technician vs lead support technician

The differences between senior systems support technicians and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior systems support technician and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $76,958 average annual salary of a senior systems support technician.

The top three skills for a senior systems support technician include technical support, printers and computer system. The most important skills for a lead support technician are database, customer service, and customer satisfaction.

Senior systems support technician vs lead support technician overview

Senior Systems Support TechnicianLead Support Technician
Yearly salary$76,958$95,420
Hourly rate$37.00$45.88
Growth rate10%10%
Number of jobs166,917115,952
Job satisfaction--
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 54%
Average age4242
Years of experience22

Senior systems support technician vs lead support technician salary

Senior systems support technicians and lead support technicians have different pay scales, as shown below.

Senior Systems Support TechnicianLead Support Technician
Average salary$76,958$95,420
Salary rangeBetween $50,000 And $116,000Between $64,000 And $140,000
Highest paying City-San Francisco, CA
Highest paying state-New Jersey
Best paying company-Google
Best paying industry-Technology

Differences between senior systems support technician and lead support technician education

There are a few differences between a senior systems support technician and a lead support technician in terms of educational background:

Senior Systems Support TechnicianLead Support Technician
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 54%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Senior systems support technician vs lead support technician demographics

Here are the differences between senior systems support technicians' and lead support technicians' demographics:

Senior Systems Support TechnicianLead Support Technician
Average age4242
Gender ratioMale, 83.1% Female, 16.9%Male, 81.1% Female, 18.9%
Race ratioBlack or African American, 11.3% Unknown, 5.5% Hispanic or Latino, 16.0% Asian, 11.6% White, 55.1% American Indian and Alaska Native, 0.5%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior systems support technician and lead support technician duties and responsibilities

Senior systems support technician example responsibilities.

  • Manage and maintain PCs and networks for over 15 small to medium size business clients.
  • Manage Symantec BackupExec for enterprise server backups and restores.
  • Install new DVD and CD ROMs request on workstations.
  • Install software, perform system upgrades, configures workstations for network connectivity and troubleshoots server relate issues.
  • Provide secure VPN solutions utilizing public and private key authentication.
  • Develop documentation to satisfy audit requirements for SOX, collect and report OS information.
  • Show more

Lead support technician example responsibilities.

  • Manage communications capabilities, including FTP, TCP/IP, direct connect, and modem.
  • Manage user problems with Citrix XenApp by clearing problematic connections to allow users to reconnect and use their applications.
  • Work with multiple virtualization software programs (Citrix XenCenter, ESXI vSphere); utilize Salesforce to manage support tickets.
  • Install network LAN equipment by running Cat5e cabling and setting up network switches and routers.
  • Used UNIX script for compiling and deployment.
  • Provide support to DoD secure project areas.
  • Show more

Senior systems support technician vs lead support technician skills

Common senior systems support technician skills
  • Technical Support, 17%
  • Printers, 12%
  • Computer System, 8%
  • User Accounts, 7%
  • Linux, 6%
  • Technical Problems, 6%
Common lead support technician skills
  • Database, 8%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Java, 4%
  • Customer Support, 4%
  • OS, 4%

Browse computer and mathematical jobs