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Senior systems support technician vs lead technician

The differences between senior systems support technicians and lead technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior systems support technician and a lead technician. Additionally, a lead technician has an average salary of $90,615, which is higher than the $76,958 average annual salary of a senior systems support technician.

The top three skills for a senior systems support technician include technical support, printers and computer system. The most important skills for a lead technician are java, architecture, and digital transformation.

Senior systems support technician vs lead technician overview

Senior Systems Support TechnicianLead Technician
Yearly salary$76,958$90,615
Hourly rate$37.00$43.56
Growth rate10%10%
Number of jobs166,917250,590
Job satisfaction--
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 50%
Average age4242
Years of experience22

Senior systems support technician vs lead technician salary

Senior systems support technicians and lead technicians have different pay scales, as shown below.

Senior Systems Support TechnicianLead Technician
Average salary$76,958$90,615
Salary rangeBetween $50,000 And $116,000Between $67,000 And $121,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-Meta
Best paying industry-Retail

Differences between senior systems support technician and lead technician education

There are a few differences between a senior systems support technician and a lead technician in terms of educational background:

Senior Systems Support TechnicianLead Technician
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 50%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityMassachusetts Institute of Technology

Senior systems support technician vs lead technician demographics

Here are the differences between senior systems support technicians' and lead technicians' demographics:

Senior Systems Support TechnicianLead Technician
Average age4242
Gender ratioMale, 83.1% Female, 16.9%Male, 83.4% Female, 16.6%
Race ratioBlack or African American, 11.3% Unknown, 5.5% Hispanic or Latino, 16.0% Asian, 11.6% White, 55.1% American Indian and Alaska Native, 0.5%Black or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.1% White, 53.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior systems support technician and lead technician duties and responsibilities

Senior systems support technician example responsibilities.

  • Manage and maintain PCs and networks for over 15 small to medium size business clients.
  • Manage Symantec BackupExec for enterprise server backups and restores.
  • Install new DVD and CD ROMs request on workstations.
  • Install software, perform system upgrades, configures workstations for network connectivity and troubleshoots server relate issues.
  • Provide secure VPN solutions utilizing public and private key authentication.
  • Develop documentation to satisfy audit requirements for SOX, collect and report OS information.
  • Show more

Lead technician example responsibilities.

  • Manage and support the Cisco base corporate remote access VPN solution.
  • Manage the third party IP provider relationship and implement all the bridges between AXI4 and internal buses.
  • Used JIRA to manage the product backlog, tasks assignments, project burn-down rate and for velocity tracking purposes.
  • Manage product test support of new designs used for testing, write technical documentation in HTML improving department processes and procedures.
  • Manage customer functional areas of desktop support, field service, office services and network support to coordinate timely issue resolution.
  • Configure and manage JGroup multicasting communication for apache tomcat web servers.
  • Show more

Senior systems support technician vs lead technician skills

Common senior systems support technician skills
  • Technical Support, 17%
  • Printers, 12%
  • Computer System, 8%
  • User Accounts, 7%
  • Linux, 6%
  • Technical Problems, 6%
Common lead technician skills
  • Java, 10%
  • Architecture, 7%
  • Digital Transformation, 6%
  • Customer Service, 6%
  • Database, 4%
  • HTML, 3%

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