Senior systems support technician vs level senior technician

Differences between senior systems support technician and level senior technician duties and responsibilities

Senior systems support technician example responsibilities.

• Manage and maintain PCs and networks for over 15 small to medium size business clients.
• Manage Symantec BackupExec for enterprise server backups and restores.
• Install new DVD and CD ROMs request on workstations.
• Install software, perform system upgrades, configures workstations for network connectivity and troubleshoots server relate issues.
• Provide secure VPN solutions utilizing public and private key authentication.
• Develop documentation to satisfy audit requirements for SOX, collect and report OS information.
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Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
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