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Senior systems support technician vs systems support analyst

The differences between senior systems support technicians and systems support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior systems support technician and a systems support analyst. Additionally, a systems support analyst has an average salary of $82,219, which is higher than the $76,958 average annual salary of a senior systems support technician.

The top three skills for a senior systems support technician include technical support, printers and computer system. The most important skills for a systems support analyst are troubleshoot, customer service, and database.

Senior systems support technician vs systems support analyst overview

Senior Systems Support TechnicianSystems Support Analyst
Yearly salary$76,958$82,219
Hourly rate$37.00$39.53
Growth rate10%10%
Number of jobs166,917161,168
Job satisfaction-5
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 61%
Average age4242
Years of experience22

Senior systems support technician vs systems support analyst salary

Senior systems support technicians and systems support analysts have different pay scales, as shown below.

Senior Systems Support TechnicianSystems Support Analyst
Average salary$76,958$82,219
Salary rangeBetween $50,000 And $116,000Between $58,000 And $114,000
Highest paying City-San Francisco, CA
Highest paying state-Washington
Best paying company-Virtu Financial
Best paying industry-Finance

Differences between senior systems support technician and systems support analyst education

There are a few differences between a senior systems support technician and a systems support analyst in terms of educational background:

Senior Systems Support TechnicianSystems Support Analyst
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 61%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Senior systems support technician vs systems support analyst demographics

Here are the differences between senior systems support technicians' and systems support analysts' demographics:

Senior Systems Support TechnicianSystems Support Analyst
Average age4242
Gender ratioMale, 83.1% Female, 16.9%Male, 70.4% Female, 29.6%
Race ratioBlack or African American, 11.3% Unknown, 5.5% Hispanic or Latino, 16.0% Asian, 11.6% White, 55.1% American Indian and Alaska Native, 0.5%Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 12.5% White, 54.9% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior systems support technician and systems support analyst duties and responsibilities

Senior systems support technician example responsibilities.

  • Manage and maintain PCs and networks for over 15 small to medium size business clients.
  • Manage Symantec BackupExec for enterprise server backups and restores.
  • Install new DVD and CD ROMs request on workstations.
  • Install software, perform system upgrades, configures workstations for network connectivity and troubleshoots server relate issues.
  • Provide secure VPN solutions utilizing public and private key authentication.
  • Develop documentation to satisfy audit requirements for SOX, collect and report OS information.
  • Show more

Systems support analyst example responsibilities.

  • Manage and support enterprise blackberry and smart phones and tablets.
  • Utilize UNIX on a daily basis to manage customers' files (modify, process, removal).
  • Set up new user VOIP accounts, manage and transfer current users, and delete old user accounts.
  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Provide first level support to LAN users within the corporate office and remote locations.
  • Move anyone's computer/Cicso IP phone who requests it.
  • Show more

Senior systems support technician vs systems support analyst skills

Common senior systems support technician skills
  • Technical Support, 17%
  • Printers, 12%
  • Computer System, 8%
  • User Accounts, 7%
  • Linux, 6%
  • Technical Problems, 6%
Common systems support analyst skills
  • Troubleshoot, 9%
  • Customer Service, 9%
  • Database, 6%
  • Technical Support, 5%
  • Linux, 4%
  • System Support, 4%

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