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Senior systems support technician vs systems support specialist

The differences between senior systems support technicians and systems support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior systems support technician and a systems support specialist. Additionally, a senior systems support technician has an average salary of $76,958, which is higher than the $61,744 average annual salary of a systems support specialist.

The top three skills for a senior systems support technician include technical support, printers and computer system. The most important skills for a systems support specialist are customer service, troubleshoot, and technical support.

Senior systems support technician vs systems support specialist overview

Senior Systems Support TechnicianSystems Support Specialist
Yearly salary$76,958$61,744
Hourly rate$37.00$29.68
Growth rate10%10%
Number of jobs166,917159,364
Job satisfaction--
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 54%
Average age4242
Years of experience22

Senior systems support technician vs systems support specialist salary

Senior systems support technicians and systems support specialists have different pay scales, as shown below.

Senior Systems Support TechnicianSystems Support Specialist
Average salary$76,958$61,744
Salary rangeBetween $50,000 And $116,000Between $41,000 And $91,000
Highest paying City-Centreville, VA
Highest paying state-Virginia
Best paying company-Koch Industries
Best paying industry-Technology

Differences between senior systems support technician and systems support specialist education

There are a few differences between a senior systems support technician and a systems support specialist in terms of educational background:

Senior Systems Support TechnicianSystems Support Specialist
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 54%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Senior systems support technician vs systems support specialist demographics

Here are the differences between senior systems support technicians' and systems support specialists' demographics:

Senior Systems Support TechnicianSystems Support Specialist
Average age4242
Gender ratioMale, 83.1% Female, 16.9%Male, 73.4% Female, 26.6%
Race ratioBlack or African American, 11.3% Unknown, 5.5% Hispanic or Latino, 16.0% Asian, 11.6% White, 55.1% American Indian and Alaska Native, 0.5%Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior systems support technician and systems support specialist duties and responsibilities

Senior systems support technician example responsibilities.

  • Manage and maintain PCs and networks for over 15 small to medium size business clients.
  • Manage Symantec BackupExec for enterprise server backups and restores.
  • Install new DVD and CD ROMs request on workstations.
  • Install software, perform system upgrades, configures workstations for network connectivity and troubleshoots server relate issues.
  • Provide secure VPN solutions utilizing public and private key authentication.
  • Develop documentation to satisfy audit requirements for SOX, collect and report OS information.
  • Show more

Systems support specialist example responsibilities.

  • Manage the internal installs of the application on all relevant versions in order to test and QA new patch releases.
  • Configure VOIP IP communicators and manage user administration to ensure adequate telecommunication securely.
  • Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
  • Administer SharePoint site updates and create documentation to aid users and expedite problem resolution.
  • Used JAXB to convert XML response to Java class objects.
  • Resolve errors within proprietary application on java, oracle and unix.
  • Show more

Senior systems support technician vs systems support specialist skills

Common senior systems support technician skills
  • Technical Support, 17%
  • Printers, 12%
  • Computer System, 8%
  • User Accounts, 7%
  • Linux, 6%
  • Technical Problems, 6%
Common systems support specialist skills
  • Customer Service, 14%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • PC, 5%
  • System Support, 4%
  • Computer System, 4%

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