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Senior systems support technician vs technician support team leader

The differences between senior systems support technicians and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior systems support technician and a technician support team leader. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $76,958 average annual salary of a senior systems support technician.

The top three skills for a senior systems support technician include technical support, printers and computer system. The most important skills for a technician support team leader are customer service, printers, and desktop support.

Senior systems support technician vs technician support team leader overview

Senior Systems Support TechnicianTechnician Support Team Leader
Yearly salary$76,958$88,988
Hourly rate$37.00$42.78
Growth rate10%10%
Number of jobs166,917142,576
Job satisfaction--
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 56%
Average age4242
Years of experience22

Senior systems support technician vs technician support team leader salary

Senior systems support technicians and technician support team leaders have different pay scales, as shown below.

Senior Systems Support TechnicianTechnician Support Team Leader
Average salary$76,958$88,988
Salary rangeBetween $50,000 And $116,000Between $64,000 And $122,000
Highest paying City-San Mateo, CA
Highest paying state-New York
Best paying company-Chevron
Best paying industry-Technology

Differences between senior systems support technician and technician support team leader education

There are a few differences between a senior systems support technician and a technician support team leader in terms of educational background:

Senior Systems Support TechnicianTechnician Support Team Leader
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 56%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Senior systems support technician vs technician support team leader demographics

Here are the differences between senior systems support technicians' and technician support team leaders' demographics:

Senior Systems Support TechnicianTechnician Support Team Leader
Average age4242
Gender ratioMale, 83.1% Female, 16.9%Male, 73.9% Female, 26.1%
Race ratioBlack or African American, 11.3% Unknown, 5.5% Hispanic or Latino, 16.0% Asian, 11.6% White, 55.1% American Indian and Alaska Native, 0.5%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior systems support technician and technician support team leader duties and responsibilities

Senior systems support technician example responsibilities.

  • Manage and maintain PCs and networks for over 15 small to medium size business clients.
  • Manage Symantec BackupExec for enterprise server backups and restores.
  • Install new DVD and CD ROMs request on workstations.
  • Install software, perform system upgrades, configures workstations for network connectivity and troubleshoots server relate issues.
  • Provide secure VPN solutions utilizing public and private key authentication.
  • Develop documentation to satisfy audit requirements for SOX, collect and report OS information.
  • Show more

Technician support team leader example responsibilities.

  • Manage a team SharePoint portal consisting of over 200 documents.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Support network connectivity issues for TCP/IP, RAS, VPN, DSL, and others.
  • Develop familiarity with Unix and Linux network operating systems.
  • Coordinate set up of POS equipment for new stores.
  • Experience in working with network diagnostic tools, DHCP, DNS
  • Show more

Senior systems support technician vs technician support team leader skills

Common senior systems support technician skills
  • Technical Support, 17%
  • Printers, 12%
  • Computer System, 8%
  • User Accounts, 7%
  • Linux, 6%
  • Technical Problems, 6%
Common technician support team leader skills
  • Customer Service, 11%
  • Printers, 5%
  • Desktop Support, 4%
  • Customer Support, 4%
  • Linux, 4%
  • Technical Issues, 3%

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