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Senior systems support technician vs technician support tier

The differences between senior systems support technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior systems support technician and a technician support tier. Additionally, a senior systems support technician has an average salary of $76,958, which is higher than the $54,889 average annual salary of a technician support tier.

The top three skills for a senior systems support technician include technical support, printers and computer system. The most important skills for a technician support tier are customer service, technical support, and phone calls.

Senior systems support technician vs technician support tier overview

Senior Systems Support TechnicianTechnician Support Tier
Yearly salary$76,958$54,889
Hourly rate$37.00$26.39
Growth rate10%10%
Number of jobs166,917109,671
Job satisfaction--
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 37%
Average age4242
Years of experience22

Senior systems support technician vs technician support tier salary

Senior systems support technicians and technician support tiers have different pay scales, as shown below.

Senior Systems Support TechnicianTechnician Support Tier
Average salary$76,958$54,889
Salary rangeBetween $50,000 And $116,000Between $38,000 And $78,000
Highest paying City-Benicia, CA
Highest paying state-New York
Best paying company-Scantron
Best paying industry-Technology

Differences between senior systems support technician and technician support tier education

There are a few differences between a senior systems support technician and a technician support tier in terms of educational background:

Senior Systems Support TechnicianTechnician Support Tier
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 37%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Senior systems support technician vs technician support tier demographics

Here are the differences between senior systems support technicians' and technician support tiers' demographics:

Senior Systems Support TechnicianTechnician Support Tier
Average age4242
Gender ratioMale, 83.1% Female, 16.9%Male, 73.1% Female, 26.9%
Race ratioBlack or African American, 11.3% Unknown, 5.5% Hispanic or Latino, 16.0% Asian, 11.6% White, 55.1% American Indian and Alaska Native, 0.5%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior systems support technician and technician support tier duties and responsibilities

Senior systems support technician example responsibilities.

  • Manage and maintain PCs and networks for over 15 small to medium size business clients.
  • Manage Symantec BackupExec for enterprise server backups and restores.
  • Install new DVD and CD ROMs request on workstations.
  • Install software, perform system upgrades, configures workstations for network connectivity and troubleshoots server relate issues.
  • Provide secure VPN solutions utilizing public and private key authentication.
  • Develop documentation to satisfy audit requirements for SOX, collect and report OS information.
  • Show more

Technician support tier example responsibilities.

  • Walk customers through installations and achieve VoIP registration and/or DSL connectivity.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Help customers out with technical support with android basic cell phones and making changes to customer's accounts.
  • Experience in troubleshooting network connectivity, email, TCP/IP and voice over IP issues.
  • Help customers design custom reports to export data to and from the SQL database.
  • Support with ios, android, windows, and blackberry OS including tablets and mobile device.
  • Show more

Senior systems support technician vs technician support tier skills

Common senior systems support technician skills
  • Technical Support, 17%
  • Printers, 12%
  • Computer System, 8%
  • User Accounts, 7%
  • Linux, 6%
  • Technical Problems, 6%
Common technician support tier skills
  • Customer Service, 15%
  • Technical Support, 12%
  • Phone Calls, 5%
  • Cisco Ios, 5%
  • Tier II, 4%
  • LAN, 4%

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