Service assistant jobs in Fairfax, VA

Holder Construction, an Atlanta-based commercial construction company with operations throughout the United States, is seeking a highly motivated MEP Coordinator to join our Washington D.C team. Primary Responsibilities Controls/power monitoring coordination including RFIs, submittals, graphics, testing, and checkout. CX lead, including CX schedule ownership, issue tracking and closure, CX checklist readiness reviews, and overall CX communication with client, engineer, and CX provider. Responsible for the specific mechanical and electrical construction needs of Aviation facilities (e.g., Airports) and other related construction projects. This position will supervise all Mechanical, Electrical, and Special Systems Trade contractors and vendors involved in the project. Coordinate all Mechanical, Electrical, and Special Systems schedules, budgets, reports, and documentation from pre-construction through close-out. Requirements For This Position Include 5+ years. commercial construction experience with large sophisticated mechanical and electrical systems. Position requires extensive experience managing the construction of aviation projects and complex electrical and mechanical infrastructure projects. Candidate must have experience in developing project scopes and schedules, coordinating change orders and RFIs, managing and tracking project budgets, and cost control. Strong experience managing professional relationships with owner's representatives, architects, engineers, and clients while supervising trade partners and vendors is a priority.

Responsibilities: Assist in tracking differences between orders, deliveries, and invoices using established tools and procedures. Help maintain accurate records of all materials delivered to the site, working closely with the production team. Enter and verify cost information in the SAP system as directed. Support the identification and reporting of discrepancies between invoices and order details (such as quantity or price). Communicate regularly with operational staff, finance team members, and suppliers as required. Assist in processing invoices, credit notes, and rebates after confirmation with the production team. Work with the supply chain team to help resolve any differences due to supplier errors. Support problem-solving activities with guidance from procurement, cost controllers, and supply chain staff. Help ensure suppliers are paid on time by completing assigned tasks promptly. Required Skills Essential: Rigorous and detail-oriented Good organizational skills to meet key deadlines Ability to maintain positive relationships with all stakeholders Strong cross-functional communication skills Good knowledge of Excel Desirable: Financial accounting background Familiarity with SAP Experience in construction projects

Job Description For over 60 years, HopeLink Behavioral Health (formerly PRS) has been a beacon of support for individuals and families facing behavioral health challenges and life crises. We envision a world where hope is accessible to all. Through high-quality mental health services, crisis intervention, and suicide prevention, we foster an inclusive community where everyone can achieve well-being and a sense of belonging. SUMMARY STATEMENT OF POSITION: The PSAP Liaison operates under the direction of the Director of Virginia Programs in Crisis Services. The PSAP Liaison provides in person training, support, and guidance in partnership with Region 2 Regional Projects, CSB's and Public Safety to enhance and oversee Marcus Alert Implementation in relationship to the Regional Crisis Call Center. PRIMARY DUTIES: Provide in-person and virtual training's, meetings, and engagements related to Marcus Alert in the Region 2 Community. Provide in-person and virtual support and consultation with regional PSAP's for implementation of Marcus Alert and ongoing support to enhance the use of the Marcus Alert initiatives in Region 2. Provide quarterly training to improve the skills of crisis workers in areas such as Marcus Alert Triage, Mobile Crisis Response assessment, Virginia Crisis Connect usage, and services related to the regional CSBs. Provide ongoing consultation and facilitation of skill building related to regional behavioral health referrals, mobile crisis dispatch, and REACH services within the call center and in consultation with Regional Partners. QUALIFICATIONS: Master's degree in psychology, social work, rehabilitation counseling, or related field. License in Virginia preferred. Crisis mental health experience required. Excellent written, oral, interpersonal, and presentation communication skills. Self-starter: Ability to work independently as well as part of a team, and well organized. Possess knowledge and skill in computer procedures relevant to this position. High degree of empathy toward individuals with intellectual disabilities, mental illness, emotional, and/or behavioral disorders. WORK HOURS/SITE: Telework position, must be located in northern Virginia. Full-time Monday - Friday, day shift Must be willing to provide in-person training and support regularly. EXPECTATIONS REGARDING QUALITY OF WORK: Documentation is clear, concise, and submitted in the correct format. Communication is clear, professional, and demonstrates knowledge of evidence-based person-centered practices. Provide effective skill teaching to address different learning styles. The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position. Ready to Join Our Mission? If you're passionate about helping people achieve mental wellness, we encourage you to apply! HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion. 'Where Hope Meets Help.' We are unable to hire in the following states: California, Illinois, Massachusetts, Michigan, New York, North Dakota, Ohio, Oregon, Washington, Wyoming Job Posted by ApplicantPro

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Lotus Notes Administration, Microsoft Office, Technical Support Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. WHAT YOU'LL NEED TO SUCCEED: Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Experience: 5+ years of related Required technical skills: Windows troubleshooting Active Directory Networking basics O365 / Outlook Printer troubleshooting Lotus Notes First and second-tier problem solving support related to standard desktop hardware, software, and peripherals. Demonstrated experience with troubleshooting and the ability to resolve complex problems with maximum resourcefulness and speed using available resources. Demonstrated experience working independently to successfully resolve routine to complex technical problems in a fast-paced environment with minimal supervision. Experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies. Requirements management. Experience with transferring data between different systems. Security Clearance Level: TS/SCI with Polygraph Desired skills and abilities: Experience with account administration and maintenance. Demonstrated experience working both independently and as part of a team, with effective interpersonal skills. Ability to communicate effectively orally and written to convey complex technical concepts and project information to various audiences, and to make recommendations on both current and emerging technologies and design approaches. Demonstrated experience with procedures to download secure communication keys and equipment. Experience installing computer peripherals and rebuilding workstations. Location: McLean, VA - On Customer Site U.S. Citizenship Required GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays #GDITCareers #WeAreGDIT #JET #GDITEnhanced2025 The likely salary range for this position is $97,750 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA VA McLean Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Howard County: Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community. Howard County Government: Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) - the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking. What are we looking for? We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations. What you'll like most about working at Howard County Government: * We are committed to workplace excellence in every area of County government. * We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged! * We offer competitive compensation and great benefits including medical, retirement, and wellness programs. * As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work. POSITION SUMMARY: This is an advanced professional level administrative and technical position managing the Bureau of Facilities General Services Division with responsibility for the Custodial Services Program, Security Services Program, Contract Development/Administration and multiple administrative functions of the Bureau of Facilities, including bureau level human resource administration. The position is multi-faceted and requires extensive operational knowledge of building cleaning requirements; building security; staff supervision; contract management; budget development and management; thorough knowledge of services and material requirements for governmental/commercial building operations and the skills and ability to develop detailed scope of work and contract specifications to obtain professional and trades services and materials in support of operational divisions within the Bureau of Facilities, ongoing contract management functions to include continuous spend tracking, renewals and preparation for replacement and rebidding efforts. Thorough knowledge of human resource processes and advanced administrative practices relative to bureau operations. CLASS DESCRIPTION: Performs advanced administrative work, which may include supervisory responsibilities, under supervision from an administrative superior. As directed, assists in the overall management of the human resources program and directly supervises one or more major functional activities such as benefits and records administration, classification and pay, or recruitment and selection. The position is multi-faceted and requires extensive operational knowledge of building cleaning requirements; building security; staff supervision; contract management; budget development and management; thorough knowledge of services and material requirements for governmental/commercial building operations and the skills and ability to develop detailed scope of work and contract specifications to obtain professional and trades services and materials in support of operational divisions within the Bureau of Facilities, ongoing contract management functions to include continuous spend tracking, renewals and preparation for replacement and rebidding efforts. Thorough knowledge of human resource processes and advanced administrative practices relative to bureau operations. This position is in the Classified Service, after completion of a probationary period. Building Cleaning Services: * Lead the development, implementation, and ongoing management of comprehensive cleaning service programs for all Howard County owned and operated buildings. * Oversee and manage contracted cleaning operations for routine, non-routine and specialty cleaning services across County-owned and leased buildings currently totaling more than one million square feet of space, 95 separate building sites and contracted staff delivering over 140,000 hours annually. * Manage janitorial supply contracts including delivery coordination, supply dispenser installation and change out processes, invoice review and material usage tracking. * Provide oversite and management for contracted building pest control services and window washing services for all County-owned and leased buildings. * Develop, monitor, and approve annual budget for custodial services, janitorial supplies, pest control, and window washing services. Building Security Services: * Direct and manage the County's building security program across ten (10) building locations, supervises a Building Security Manager, three (3) Security Zone Leaders, and twenty-five (25) Building Security Guards including both full-time employees and contingent staff, delivering more than 50,000 service hours annually. * Evaluate and recommend emerging security technologies, including hardware and software solutions, conduct cost benefit analysts, training planning, and implementation support. * Lead the development and oversight of the Building Security Services program by collaborating with Police, Fire, County Administration and building managers on security and safety policies and procedures. * Coordinate the recruitment, hiring, and long-term workforce transition efforts to shift from contingent to full-time security staff. * Develop and manage the building security operating budget. Bureau Administration/Contract Administration/Human Resources: * Develop contract specifications for service and commodity procurements to support the operational needs of the Bureau of Facilities. * Serve as the bureau liaison to the Office of Procurement and Contract Management, coordinating market research, solicitation, evaluation, and contract awards. * Manage bureau initiated contracts, including vendor performance monitoring, spend tracking, change management, and renewals. * Serve as a liaison to Facilities staff and other internal stakeholders regarding contract terms, limitations, and interpretations for approximately 110 active contracts. * Oversee bureau-level human resources functions including, preparation of personnel action forms, organizational charts, creation or revision, and the tracking of vacancies, and. and associated records management * Research and evaluate other governmental contracts for piggy-back opportunities when existing County contracts are not available. SUPERVISORY RESPONSIBILITIES: Directly supervise the Building Custodial Manager, provide direction, evaluate performance and ensure the goals of the custodial program are established and achieved. Directly supervise the Building Security Manager, provide direction, evaluate performance and ensure the goals of the building security program are established and achieved. Supervise, direct and evaluate performance of administrative staff. MINIMUM REQUIRED EDUCATION/EXPERIENCE High School diploma or GED and eight (8) years related experience or equivalent combination of education and experience. PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES: Bachelor's Degree with major course work in business or public administration, and four (4) years of progressively responsible work experience; or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary. Experience in project management, Facilities Management and/or public sector administration in a managerial capacity. Excellent communication skills; extensive supervisory experience; budget development/administration background; extensive interviewing and hiring experience and knowledge of human resource practices; intermediate skill level with Microsoft Suite including Word, Excel and PowerPoint. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is an office position requiring the ability to maneuver in and around such a setting. The position may require walking, bending, stooping, and listing materials up to 25 lbs. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write job descriptions, RFP's, reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

We are seeking an experienced and dynamic Director of Surgical Services to lead a high-performing surgical team in a growing Northern Virginia facility. This is a full-time, day-shift leadership opportunity with no weekends, offering strategic oversight of perioperative operations, physician relationships, and service line growth. Shift Details Full-time, day shift No weekends Compensation and Benefits Competitive compensation commensurate with experience Relocation assistance available Annual director bonus Comprehensive benefits including medical, dental, vision, retirement plans, PTO, and tuition assistance Why Join Us Lead a top-performing hospital recognized for quality and patient safety Work with cutting-edge surgical technology, including robotics and specialized programs Influence strategic growth in a high-volume surgical environment Collaborate with an engaged leadership team and supportive staff Your Role Provide strategic leadership and oversight of 18 ORs, 2 endoscopy suites, and 12,000 annual surgeries Coach and mentor managers and surgical leaders for career development Ensure consistent compliance with standards of care and regulatory requirements Oversee performance improvement initiatives and quality metrics Develop and implement strategic vision for perioperative services Collaborate with physicians, administration, and multidisciplinary teams to optimize patient care and outcomes About the Location Sterling, VA offers a suburban lifestyle with access to the broader Washington, D.C. metro area Excellent schools, parks, and cultural amenities Close to major transportation routes, shopping, and recreational opportunities

We are seeking a friendly and organized individual to join our team at [KIA Dealership Name] as a Saturday Service Lane Assistant. This part-time role is perfect for someone looking for a single-day commitment with a dynamic team in a fast-paced environment. Responsibilities: Greet customers and manage the check-in and check-out process for loaner vehicles. Answer phone calls and assist with customer inquiries. Schedule service appointments and maintain an organized appointment calendar. Provide general support in the service lane, including coordinating with service advisors and technicians. Ensure a positive customer experience with excellent communication and professionalism. Qualifications: Strong customer service and communication skills. Ability to multitask and stay organized in a busy environment. Basic computer skills for managing appointments and customer records. Friendly, reliable, and professional demeanor. Previous experience in customer service or automotive dealerships is a plus but not required. Benefits: Competitive hourly pay. Lunch provided during your shift. Opportunity to work with a supportive and energetic team.

Seneca Global Services, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn. At Seneca, our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles at Seneca Holdings is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Seneca Global Services, LLC, and our partner CIRE Business Solutions are seeking a highly motivated Fitness Center Support Specialist to provide top-tier support running a physical fitness center for our government client in Falls Church, Virginia. This position provides critical health and wellness support to the Defense Health Agency (DHA). DHA is a combat support agency delivering integrated, affordable, and high-quality health services to beneficiaries of the Department of Defense's Military Health System. The candidate shall provide day-to-day support (Monday through Friday, excluding Holidays) by operating day-to-day functions of a physical fitness center. This position requires working with other employees to open and close the fitness center, schedule fitness activities, greet customers, instruct customers on the operation of equipment, account for and arrange maintenance for gym equipment, and monitor safety protocols. Responsibilities include but are not limited to: Provide oversight of the operation of the front desk, vendors, and repair technician. Validate all participants/guests have the DHHQ Fitness Center Waiver Form completed and on file. Greeting, assisting, and providing equipment to guests and authorized users. Assist in coordinating instructors, contractors, athletic activities, and related functions throughout the year. Act as the primary point of contact to coordinate for equipment maintenance and repair when needed. Order and track necessary supplies. Coordinate, establish, and maintain communications with the volunteer fitness instructors. Create and distribute the monthly fitness center instructional class schedules. Prepare various reports for DHHQ leadership. Partner with the DHHQ Facilities Maintenance for repairs, maintenance, and general upkeep of the fitness center facility. Coordinate with facility cleaning contractors as needed. Serve as the primary help desk POC for fitness center hardware and equipment malfunctions. Monitor fitness equipment condition; track maintenance repair or replacement as appropriate. Monitor and ensure that the established goals for the fitness center facility are met and that customer service, employee surveys, employee questions and reasonable employee requests are met in a timely manner. Assist with the publicity of programs and events and assist with the delivery and placement of posters, flyers and other promotional material. Administratively support other contract functions as required. The contractor shall assist in monitoring general safety protocols for the fitness center and customer compliance to safety guidance, and report any issues, as appropriate, to the government for resolution Other Qualifications: High school diploma required. Degree or certifications in exercise physiology or fitness training a plus. 2+ years experience of relevant experience preferred. Proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, etc.). Strong interpersonal and communication skills a must. Ability to successfully pass a government background check. Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

Job Details Heirloom - Reston, VA Full-Time/Part-Time None $15.00 - $17.00 Hourly Any Restaurant - Food ServiceDescription We're looking for positive, friendly, hospitality-oriented, hardworking individuals to join our team! If you have strong multitasking skills, a willingness to learn, and can work flexible hours - this is a great fit for you. As a Food Runner, you're expected to deliver food to tables accurately and efficiently. You will need to feel comfortable communicating with both the Front-of-House and Back-of-House teams, multitasking, and working in a fast-paced environment. At Metropolitan Hospitality Group, we take pride in living our mission statement each day- IT STARTS WITH ME | It starts with each one of us, every day. IT TAKES A TEAM | Our teams are the heart of our company, and we are committed to each other's growth and development. WE HONOR OUR GUESTS | We strive to create warm, thoughtful, memorable experiences for our guests. REQUIREMENTS MINDSET | Always bring positive energy AVAILABILITY | Open and flexible availability a plus; looking for full-time and part-time team members EXPERIENCE | Restaurant experience preferred

Coordinate services, events, and activities for a school-based mental health and social services program offered in collaboration with elementary and middle schools and the county's Department of Health and Human Services in the Gaithersburg and Germantown school/community region. Community Service Aide assist in working to promote mental and emotional wellness of students and families and self-sufficiency of families. Principal Responsibilities and Duties: Community Outreach: Plans and coordinate outreach/prevention programming and emotional and wellness services for parents/families within Linkages to Learning Plans psycho-educational and emotional support groups with assistance from the Linkages to Learning school team Plans, supports and implements special events for the team Public speaking Provides information/referral services Support the work of increasing family self-sufficiency by assisting family care manager in obtaining community resources Collaborative Responsibilities: Coordinates with therapist, care manager, school staff and community partners in providing comprehensive care Administrative: Office Management (includes maintaining office equipment/supplies) Tracks client assistance/flex funds budget for site team Trains and supervises volunteers Orients new staff to site procedures Monitors attendance at activities Attends regular supervision and staff meetings with agency supervisor Attends monthly CSA and CSC meetings, collaborative and agency trainings and retreats Staffs at least one weekend agency outreach booth shift per year Knowledge, Skills, and Abilities Required: Bachelor's degree in related field. An equivalent combination of education and work experience may be considered in lieu of bachelor's degree. Must be able to demonstrate written and verbal fluency in English and Spanish. Excellent leadership and collaboration skills. Desire to work with diverse array of families and professionals. Experience working within collaborative school-based models of service delivery is preferred. Prior experience/equivalent knowledge of immigrant populations & acculturation issues and thorough knowledge of community resources in Montgomery County is preferred. What you'll get from us. At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer: A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation Comprehensive medical, dental and vision benefits for benefit eligible positions 403b retirement match Generous paid-time-off for benefit eligible positions Complimentary Employee Assistance Program (EAP) Generous mileage reimbursement program The pay range for this position is $47,132.80 minimum to $52,960.13 maximum. Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience.

Responsibilities & Qualifications TekSynap is seeking a IT Service Support Specialist to provide Tier 1/2 helpdesk support to JPO end users, resolving issues, managing tickets, and assisting with onboarding and adoption of IT tools. RESPONSIBILITIES * Deliver Tier 1/2 IT support for JPO's 1,500-4,000 users. * Manage tickets, perform troubleshooting, and escalate as needed. * Support onboarding and training of end users. * Provide customer-focused service to U.S., partner, and FMS stakeholders. REQUIRED QUALIFICATIONS * Associate's degree (Bachelor's preferred) in IT or related. * 3+ years helpdesk or IT service support experience. * Proficiency with ITSM tools (ServiceNow, Remedy). * Strong customer service and troubleshooting skills. * DoD 8570: IAT Level I (A+ CE, Network+ CE, or equivalent). * Active Secret clearance (Top Secret/SAP preferred).) COMPETENCIES * Helpdesk / ITSM systems (ServiceNow, Remedy) * Tier 1/2 troubleshooting (Windows, Linux, networks) * Customer service & user training * Ticket management & escalation procedures * Knowledge base maintenance and documentation Overview We are seeking a IT Service Support Specialist to join our team at the F-35 Joint Program Office (JPO). TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Location: Arlington, VA * Type of environment: Office * Noise level: Low * Work schedule: On-site * Amount of Travel: Minimal (5%); primary presence required in Arlington, VA for user support. Limited travel for surge user training or deployment activities. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizenship Clearance requirement: Active Secret clearance (Top Secret/SAP preferred).) OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

Description DecisiveInstincts, LLC, a Joint Venture between ActioNet and Akamai Intelligence has an immediate opportunity for has an opportunity for a Resident Service Support Specialist - Dense Wave Division Multiplexing (DWDM) Transport located in Quantico, VA. The candidate must have an Active Secret clearance. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense. The Resident Service Support Specialist is a dedicated, on-site professional responsible for providing technical assistance, troubleshooting, and maintenance of IT systems. This role ensures smooth day-to-day operations by addressing technical issues promptly, supporting end-users, and optimizing system performance. The ideal candidate is a proactive problem-solver with strong technical expertise and excellent customer service skills. Key ResponsibilitiesDWDM Transport Operate, monitor, and maintain Dense Wavelength Division Multiplexing (DWDM) transport networks. Diagnose and resolve optical transmission issues, signal degradation, or equipment failures. Perform testing, provisioning, and integration of new DWDM circuits or devices. Collaborate with vendors and service providers to ensure optimal performance. Technical Support Provide first-line support for hardware, software, and network issues. Respond to tickets via phone, email, or in-person. Troubleshoot system errors and minimize downtime. System Maintenance Monitor and maintain servers, workstations, and network equipment. Perform updates, patches, and backups. Ensure compliance with IT policies and security protocols. User Assistance Help staff use technology effectively. Conduct training and create user-friendly documentation. Communicate clearly with users on issue status and resolution. Hardware & Software Management Install, configure, and maintain systems. Manage IT asset inventory and coordinate procurement. Work with vendors for repairs or upgrades. Incident Reporting & Documentation Maintain logs of issues, solutions, and system changes. Provide regular performance and support reports. Support audits and regulatory compliance. Change Management Plan and implement IT changes with minimal disruption. Evaluate impacts and execute change plans. Document risks, testing, and post-implementation reviews. Network Administration Monitor network performance and resolve connectivity issues. Support firewalls, VPNs, and security measures. Assist with wired and wireless infrastructure. Qualifications Education: Bachelor's degree Experience: 3+ years in technical support or IT system administration DWDM Transport: Experience with provisioning and maintaining DWDM systems; knowledge of optical transport and TDM-to-DWDM transitions Technical Skills: OS: Windows, mac OS, Red Hat, Linux DWDM Tools: Ciena Site Manager, MCP Domain Controller Networking protocols and hardware Familiarity with IT frameworks and change management tools Certifications: DWDM Transport certifications compliant with DoD 8140.03M Soft Skills: Strong communication, organizational, and interpersonal skills Ability to work independently and collaboratively Work Environment On-site role requiring physical presence May involve lifting or moving IT equipment Occasional after-hours or weekend work for critical issues or updates ********Direct Applicants, only. No Agencies, No third-party recruiters, please********

At TREND Health Partners, a tech-enabled payment integrity company, our mission is to facilitate collaboration between payers and providers for mutual benefit and waste reduction, ultimately improving access to healthcare. We achieve this by aligning the common goals of payers and providers and fostering collaboration through a shared technology platform and seamless workflows.Joining TREND Health Partners means becoming a part of a dynamic growing organization that promotes a collaborative and innovative work environment. Our comprehensive compensation package includes competitive salaries, highly valued health insurance, a 401(k) plan with employer match, paid parental leave, and more. The Payer Services Assistant's primary responsibility is to process claim updates in TREND systems and assist with managing health information related to medical records and audit findings.ROLE AND RESPONSIBILITIES Process claim updates in TREND systems (e.g., TRENDConnect) under the direction of the Coding Manager Clearly and concisely document actions taken to resolve assistance requests Support auditors with tasks under the direction of the Coding Manager Collaborate with the Health Information Management (HIM) Coordinator to process letters for medical record requests, audit findings, recovery and appeals Contact providers/facilities to obtain records Scan paper records for electronic processing Maintain patient confidentiality Secure health information from unauthorized access Ensure compliance with all healthcare privacy and security laws, including HIPAA May require client or vendor communication to identify and support processes Collaborate with leadership, team members, vendors and clients to continually improve on processes QUALIFICATIONS High School Diploma, or equivalent Knowledge of administrative and office procedures and systems such as managing files and records, typing, printing and scanning, and mailing Proficiency with Electronic Health Record (EHR) systems Microsoft Office experience, specifically Excel Well-developed verbal and written communication skills coupled with recognizable organization Skilled in managing one's own time Skilled in adjusting actions in relation to others' actions Skilled in actively looking for ways to help people Ability to shift back and forth between two or more activities Ability to listen to and understand information and ideas presented verbally Ability to read and understand information and ideas presented in writing PREFERRED SKILLS Health information document management experience Experience with medical record handling Client communication experience Vendor communication experience MENTAL AND PHYSICAL DEMANDS This is an on-site position. This position will be exposed mainly to an indoor office environment and will be expected to work in or around computers and printers. The nature of the work may require lifting/moving paper records of 25 to 50lbs. Essential physical functions of the job include typing and repetitive motion to utilize computer software and hardware continuously throughout the day. Essential mental functions of this position include concentrating on analytical tasks, reading information, and verbal/written communication to others continuously throughout the day. RELATED DUTIES AS ASSIGNED This job description documents the general nature and level of work but is not intended to be a comprehensive list of activities, duties, or responsibilities required for this position. Consequently, employees may be asked to perform other duties as required. Employees may also be asked to complete certain compliance requirements set forth by our Business Partners in the performance of their jobs including but not limited to requests for background and drug screenings and disclosures of personal health information or personally identifiable information. Exemptions as provided under the ADA and TITLE VII of the Civil Rights Act will be observed and followed. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions outlined above. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quevera is seeking a Customer Service Support Specialist to join our team. At Quevera, we don't just offer jobs-we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You'll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas. HIGHLIGHT'S OF WORKING FOR QUEVERA: Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore /DC area by the Washington for 2025 for the 5th consecutive year!Excellent Quevera's Benefits: Medical/Dental/Vision (100% Employer Paid Medical Plan) Short/Long Term Disability (Employer Paid) Life Insurance (Employer Paid) Yearly $5,000 towards education/training/certification. Employees are in control of their career path through our Career Pathway Program. Employer paid Company Vacation Package for you and a guest! Retirement: Quevera will match up to 6% towards your 401K and an additional 4% profit sharing! REQUIRED - MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered. Duties and Responsibilities: EXPERT The Contractor shall prepare classrooms prior to day 1 of each course by rotating all laptop computers from a charging cart to the classroom environment. The Contractor shall maintain all classroom laptops as needed to ensure laptops remain active and take system updates. The Contractor shall lead each class in getting online the first time (approximately 20 minutes). This includes walking them through logging on the first time, changing their passwords, and discussing the “do's and don't's” for the IT environment. The Contractor shall track student issues with obtaining accounts to log onto the system, troubleshoot issues, and work with external partners as needed to resolve those issues. The Contractor shall create an email group for each course and submit requests to add all students to the group. The Contractor shall enroll all students in the course dashboard application, where students complete required WBTs and access course information. The Contractor shall maintain dashboard links to WBTs. The Contractor shall support course instructors on Day 1 in the classroom to identify and resolve any classroom IT problems. The Contractor shall support course instructors and students throughout the courses by resolving any IT problems that arise or submitting and tracking tickets for issue resolution. The Contractor shall provide support with help desk functions such as password resets, workstation builds, and hardware deployment. The Contractor shall setup and breakdown computer workstations for users. The Contractor shall assess and validate IT issues across Sponsor organization. The Contractor shall assist with test calls for video teleconferences (VTC) to ensure equipment is setup along with checking for adequate audio and video. The Contractor shall assess and validate customer IT requirements across the Sponsor organization. The Contractor shall implement IT solutions and workarounds to limit the customer's downtime and inability to perform their daily work duties. Required Experience: Demonstrated experience consulting with technical partners to resolve technical issues. Demonstrated experience communicating technical information to non-technical audiences. Demonstrated experience supporting and providing training via various approaches such as classroom training or WBTs. Demonstrated experience troubleshooting access control issues. Demonstrated experience creating and managing email groups. Demonstrated experience configuring audio and video equipment. Demonstrated experience setting up, breaking down, and maintaining computer workstations which can consist of multiple PCs, monitors, and switches. Demonstrated experience evaluating solutions to meet enterprise and mission specific needs. Desired Skills: Demonstrated strong interpersonal and customer service skills. Demonstrated experience resolving audio and visual equipment issues. Demonstrated experience completing Sponsor's course for system access administration. Demonstrated experience working with Sponsor and internal IT partners. Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1

Quevera is seeking a Customer Service Support Specialist to join our team. At Quevera, we don't just offer jobs-we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You'll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas. HIGHLIGHT'S OF WORKING FOR QUEVERA: Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore /DC area by the Washington for 2025 for the 5th consecutive year!Excellent Quevera's Benefits: Medical/Dental/Vision (100% Employer Paid Medical Plan) Short/Long Term Disability (Employer Paid) Life Insurance (Employer Paid) Yearly $5,000 towards education/training/certification. Employees are in control of their career path through our Career Pathway Program. Employer paid Company Vacation Package for you and a guest! Retirement: Quevera will match up to 6% towards your 401K and an additional 4% profit sharing! REQUIRED - MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered. Duties and Responsibilities: EXPERT The Contractor shall prepare classrooms prior to day 1 of each course by rotating all laptop computers from a charging cart to the classroom environment. The Contractor shall maintain all classroom laptops as needed to ensure laptops remain active and take system updates. The Contractor shall lead each class in getting online the first time (approximately 20 minutes). This includes walking them through logging on the first time, changing their passwords, and discussing the “do's and don't's” for the IT environment. The Contractor shall track student issues with obtaining accounts to log onto the system, troubleshoot issues, and work with external partners as needed to resolve those issues. The Contractor shall create an email group for each course and submit requests to add all students to the group. The Contractor shall enroll all students in the course dashboard application, where students complete required WBTs and access course information. The Contractor shall maintain dashboard links to WBTs. The Contractor shall support course instructors on Day 1 in the classroom to identify and resolve any classroom IT problems. The Contractor shall support course instructors and students throughout the courses by resolving any IT problems that arise or submitting and tracking tickets for issue resolution. The Contractor shall provide support with help desk functions such as password resets, workstation builds, and hardware deployment. The Contractor shall setup and breakdown computer workstations for users. The Contractor shall assess and validate IT issues across Sponsor organization. The Contractor shall assist with test calls for video teleconferences (VTC) to ensure equipment is setup along with checking for adequate audio and video. The Contractor shall assess and validate customer IT requirements across the Sponsor organization. The Contractor shall implement IT solutions and workarounds to limit the customer's downtime and inability to perform their daily work duties. Required Experience: Demonstrated experience consulting with technical partners to resolve technical issues. Demonstrated experience communicating technical information to non-technical audiences. Demonstrated experience supporting and providing training via various approaches such as classroom training or WBTs. Demonstrated experience troubleshooting access control issues. Demonstrated experience creating and managing email groups. Demonstrated experience configuring audio and video equipment. Demonstrated experience setting up, breaking down, and maintaining computer workstations which can consist of multiple PCs, monitors, and switches. Demonstrated experience evaluating solutions to meet enterprise and mission specific needs. Desired Skills: Demonstrated strong interpersonal and customer service skills. Demonstrated experience resolving audio and visual equipment issues. Demonstrated experience completing Sponsor's course for system access administration. Demonstrated experience working with Sponsor and internal IT partners. Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Customer Service, System Administration, Technical Support Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. WHAT YOU'LL NEED TO SUCCEED: Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Required Experience: 5+ years of related Required Skills & Experience: Demonstrated experience in customer service Demonstrated experience in technical support service Demonstrated experience in system administration for Windows and Linux systems Demonstrated experience trouble-shooting hardware, telephony, and video Demonstrated experience deploying and testing hardware and software Demonstrated experience using an enterprise ticketing system Demonstrated experience working with Windows Operating Systems Demonstrated experience working with Linux Operating Systems Demonstrated knowledge of LAN/WAN architectures and troubleshooting Demonstrated working knowledge with VPN clients such as Cisco VPN and others Desired Skills and Demonstrated Experience: Demonstrated exceptional security practice in working with Restricted Handling (RH) data Experience working with special systems such as FSA3 and FiCE Trained and Certified as a Data Transfer Officer Trained and Certified as a Krypto handling technician Trained to support special “Back Room” requirements Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures Security Clearance Level: TS/SCI with Polygraph Location: Dulles VA - On Customer Site U.S. Citizenship Required GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays #VA_2025Alumni #GDITEnhanced2025 #OpportunityOwned #GDITCareers #WeAreGDIT #JET The likely salary range for this position is $104,188 - $140,960. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA VA Chantilly Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

**Responsibilities & Qualifications** TekSynapis seekinga **IT Service Support Specialist** toprovide Tier 1/2 helpdesk support to JPO end users, resolving issues, managing tickets, andassistingwith onboarding and adoption of IT tools. **RESPONSIBILITIES** + Deliver Tier 1/2 IT support for JPO's 1,500-4,000 users. + Manage tickets, perform troubleshooting, and escalate as needed. + Support onboarding and training of end users. + Providecustomer-focused service to U.S., partner, and FMS stakeholders. **REQUIRED QUALIFICATIONS** + Associate's degree (Bachelor'spreferred) in IT or related. + 3+ years helpdesk or IT service support experience. + Proficiencywith ITSM tools (ServiceNow, Remedy). + Strong customer service and troubleshooting skills. + DoD 8570: IAT Level I (A+ CE, Network+ CE, or equivalent). + Active **Secret clearance** (Top Secret/SAP preferred).) **COMPETENCIES** + Helpdesk / ITSM systems (ServiceNow, Remedy) + Tier 1/2 troubleshooting (Windows, Linux, networks) + Customer service & user training + Ticket management & escalation procedures + Knowledge base maintenance and documentation **Overview** We are seekinga IT Service Support Specialistto join ourteamattheF-35 Joint Program Office (JPO). TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + **L** **ocation** :Arlington, VA + **Type of environment** :Office + **Noise level** :Low + **Work schedule** :On-site + **Amount of Travel** :Minimal(5%);primary presencerequiredin Arlington, VA for user support. Limited travel for surge user training or deployment activities. **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employeeis regularly required touse hands tohandle, feel, touch; reach with hands and arms; talkandhear. The employeeis regularly required tostand;walk;sit;climb or balance; and stoop, kneel, crouch, or crawl. The employeeis regularly required tolift upto 10 pounds. The employee isfrequentlyrequired tolift upto 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** USCitizenship **Clearance requirement** :Active **Secret clearance** (Top Secret/SAP preferred).) **OTHER DUTIES** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties,responsibilitiesand activities may change at any time with or without notice. **EQUAL EMPLOYMENT OPPORTUNITY** In order toprovide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, geneticinformationor any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. **Job Locations** _US-VA-Arlington_ **ID** _2025-8489_ **Category** _Information Technology_ **Type** _Regular Full-Time_

Description DecisiveInstincts, LLC, a Joint Venture between ActioNet and Akamai Intelligence has an immediate opportunity for has an opportunity for a Resident Service Support Specialist (RS3) - Call Manager Specialist located in Quantico, VA. The candidate must have an Active Secret clearance. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense. The RS3 Call Manager Specialist is an on-site technical expert responsible for the configuration, maintenance, and support of enterprise voice systems, with a focus on Cisco Unified Communications Manager (CUCM). This role ensures reliable voice communication services across the organization by managing call routing, troubleshooting VoIP issues, and supporting end-user telephony needs. The ideal candidate combines deep technical knowledge of voice infrastructure with strong customer service and documentation skills.Key ResponsibilitiesUnified Communications (UC) Administration Configure and maintain Cisco Unified Communications Manager (CUCM), Unity Connection, and related voice systems. Manage dial plans, call routing, hunt groups, and voicemail systems. Monitor system health and performance, applying patches and updates as needed. VoIP Troubleshooting & Support Diagnose and resolve VoIP issues including call quality, dropped calls, and registration failures. Provide Tier 2/3 support for escalated voice-related incidents. Collaborate with network teams to resolve latency, jitter, and packet loss affecting voice services. User Support & Provisioning Provision new users, phones, and extensions in CUCM. Assist users with voicemail, call forwarding, and softphone setup. Conduct training and create documentation for common telephony tasks. System Integration & Upgrades Integrate CUCM with other systems such as Active Directory, SIP trunks, and call recording platforms. Participate in system upgrades, migrations, and new site deployments. Ensure compatibility with security and compliance requirements. Documentation & Reporting Maintain accurate records of configurations, changes, and troubleshooting steps. Generate reports on call volume, system usage, and performance metrics. Support audits and ensure adherence to DoD and organizational standards. Change Management Participate in planning and execution of voice-related changes. Conduct risk assessments and post-change reviews. Communicate changes to stakeholders and ensure minimal disruption. Qualifications Education: Bachelor's degree in Information Technology, Telecommunications, or a related field. Experience: 3+ years of experience in voice systems administration or unified communications support, with a focus on Cisco Unified Communications Manager (CUCM). Proven experience configuring and maintaining CUCM, Unity Connection, and related voice infrastructure. Experience supporting enterprise VoIP environments, including troubleshooting call quality issues and managing dial plans. Familiarity with integrating CUCM with Active Directory, SIP trunks, and voicemail systems. Technical Skills: Proficiency in Cisco Unified Communications platforms (CUCM, Unity, IM&P). Strong understanding of VoIP protocols (SIP, SCCP, RTP) and network QoS principles. Experience with Cisco IP phones, softphones, and Jabber/Webex endpoints. Ability to analyze call logs, CDRs, and system traces for troubleshooting. Familiarity with network infrastructure (switches, routers, firewalls) as it relates to voice traffic. Knowledge of security best practices for voice systems, including encryption and access control. Certifications (preferred): Cisco Certified Network Associate (CCNA) Collaboration or equivalent. Cisco Certified Specialist - Collaboration Core or equivalent. Certifications compliant with DoD 8140.03M (if applicable). Soft Skills: Strong communication and interpersonal skills to support end-users and collaborate with cross-functional teams. Excellent documentation and organizational abilities. Ability to work independently and manage multiple priorities in a fast-paced environment. ********Direct Applicants, only. No Agencies, No third-party recruiters, please********

Job Description Seneca Federal Health, LLC (SFH) provides solutions to federal health agencies that enable better health outcomes to those our federal customers serve. SFH is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Seneca Federal Health is looking to hire a Customer Service and Visitor Support Specialist to support our government client in Silver Spring, MD. This position provides critical support to the Defense Health Agency (DHA) at the National Museum of Health and Medicine (NMHM). This position provides assistance and information to the NMHM visitors and contributes to maintaining a clean, organized and safe workspace. Responsibilities include but are not limited to: Responsible for opening and closing the museum, staffing the reception desk, providing customer service to visitors. Monitoring museum appearance and supporting other museum departments as requested. Monitoring the Museum appearance and helps to maintain a clean, organized and safe workplace, ensuring the use of required PPE at all times adhering to laws, regulations, and policy governing accountability and proper use of government equipment and resources. Solicits information from visitors about their awareness of the museum; records information on the daily tally sheet, and encourage visitors to leave feedback in the (digital) guest book. Provides, in a friendly manner, accurate information about the Museum to visitors. Outlines Museum activities and provides orientation and directional information about the galleries. Initiates film and other visitor activated services including setting up program spaces as needed. Answers the NMHM's central telephone lines promptly, answers inquiries courteously, and directs callers to appropriate staff offices and individuals as needed. Informs visitors with children of age-appropriate activities within Museum. Provides a basic introduction to the museum, exhibits, and collections. Directs inquiries to appropriate staff or volunteers. Provides basic first aid and emergency response to visitors and staff to include an AED, if trained. Provides tour program/special event support. Provides subject matter expertise to all areas of museum mission, when requested. Attends virtual and in-person training and professional development, as directed by supervisor. Prepares demonstrations and docent materials in advance of planned/scheduled guided tours. Provide impromptu, guided demonstrations of approved materials Assists docents and staff as needed in their efforts to conduct educational activities within the galleries and auditorium. Sets up program spaces with chairs, tables, and other materials, as requested. Fills in as desk monitors and entry control at bldg. 178 main entrance or at multipurpose room entrance, as requested. Performs light cleaning of exhibit cases and other exhibit display elements and high-touch surfaces; informs requisite offices of other cleaning requirements. Visually inspects ALL objects on display twice a day and reports anomalies in writing via email to their supervisor. Monitors visitor experience by performing bi-hourly rounds, troubleshooting computers/interactives, and handling minor problems on gallery floor. Complies with appropriate physical security measures for the museum and its visitors. Attends regular meetings, or attends other meetings as needed or directed, and performs other tasks as assigned. Individuals will work on weekends and holidays, as well as morning and evening events (Subject to overtime requirements). Requirements One year of experience in visitor and customer support. Knowledge of computers/word processing programs, demonstrably excellent customer service skills, and excellent, demonstrable oral and written communication skills. Must be able to work weekends, evenings, and holidays and support light facility maintenance. Desired Qualifications Bachelor's degree in History, Museum Studies, Education or related field Museum experience preferred Knowledge of the operation of basic audio/visual technologies, such as public address systems, projectors and projection screens, TV monitors and playback devices. Salary at Seneca is based on a variety of factors including but not limited to location, experience, skill set, performance, licensure and certification, as well as contract-specific affordability and organizational requirements. The range of this position in other geographic locations may differ. The projected compensation range for this position is below. The estimate displayed represents the typical salary range for this position and is just one component of our total compensation package for employees. The projected compensation range for this position is:$20-$23.92 USD Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.