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The differences between service center analysts and client services analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service center analyst and a client services analyst. Additionally, a client services analyst has an average salary of $63,202, which is higher than the $46,686 average annual salary of a service center analyst.
The top three skills for a service center analyst include customer service, computer system and data entry. The most important skills for a client services analyst are customer service, client service, and powerpoint.
| Service Center Analyst | Client Services Analyst | |
| Yearly salary | $46,686 | $63,202 |
| Hourly rate | $22.45 | $30.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 62,296 | 97,374 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 71% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The job of a service center analyst is to help users resolve computer software and hardware problems. You will perform a variety of tasks that typically include responding to inquiries from users, assessing and troubleshooting IT equipment issues, and working closely with other IT staff to assist with other tasks that are outside your expertise or knowledge. In addition, you will train and support service desk personnel, keep employee and customer information confidential, and maintain records of hardware and software issues.
A client service analyst examines a customer service department's operation and gives directions on ways to enhance productivity and customer satisfaction levels. Customer service analysts can create strategies and techniques to improve the service department's effectiveness by using data, which includes customer satisfaction reports, complaint logs, and surveys. They are part of the customer service department, which can directly with customers helping to resolve issues and customer dissatisfaction. Their duties include gathering data and perform research, developing strategies, training employees in new processes and strategies.
Service center analysts and client services analysts have different pay scales, as shown below.
| Service Center Analyst | Client Services Analyst | |
| Average salary | $46,686 | $63,202 |
| Salary range | Between $28,000 And $77,000 | Between $41,000 And $96,000 |
| Highest paying City | San Francisco, CA | Westport, CT |
| Highest paying state | Hawaii | Connecticut |
| Best paying company | McKinsey & Company Inc | Morgan Lewis |
| Best paying industry | Technology | Finance |
There are a few differences between a service center analyst and a client services analyst in terms of educational background:
| Service Center Analyst | Client Services Analyst | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 71% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between service center analysts' and client services analysts' demographics:
| Service Center Analyst | Client Services Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 50.5% Female, 49.5% |
| Race ratio | Black or African American, 10.0% Unknown, 5.3% Hispanic or Latino, 17.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |