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The differences between service center analysts and computer analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a service center analyst, becoming a computer analyst takes usually requires 4-6 years. Additionally, a computer analyst has an average salary of $75,852, which is higher than the $46,686 average annual salary of a service center analyst.
The top three skills for a service center analyst include customer service, computer system and data entry. The most important skills for a computer analyst are computer system, troubleshoot, and C++.
| Service Center Analyst | Computer Analyst | |
| Yearly salary | $46,686 | $75,852 |
| Hourly rate | $22.45 | $36.47 |
| Growth rate | 10% | 9% |
| Number of jobs | 62,296 | 75,369 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 58% |
| Average age | 42 | 43 |
| Years of experience | 2 | 6 |
The job of a service center analyst is to help users resolve computer software and hardware problems. You will perform a variety of tasks that typically include responding to inquiries from users, assessing and troubleshooting IT equipment issues, and working closely with other IT staff to assist with other tasks that are outside your expertise or knowledge. In addition, you will train and support service desk personnel, keep employee and customer information confidential, and maintain records of hardware and software issues.
A computer analyst is responsible for generating technical solutions to improve operational efficiency and processes. Computer analysts create models for system applications and perform upgrades on software and hardware networks to boost optimization. They also develop strategic methods to enhance the performance of existing systems and identify inconsistencies for immediate resolution. A computer analyst must have excellent communication and technical skills, especially in managing the security of computer data and setting the configuration and accessibility of networks for authorized users.
Service center analysts and computer analysts have different pay scales, as shown below.
| Service Center Analyst | Computer Analyst | |
| Average salary | $46,686 | $75,852 |
| Salary range | Between $28,000 And $77,000 | Between $57,000 And $99,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Hawaii | Washington |
| Best paying company | McKinsey & Company Inc | Citi |
| Best paying industry | Technology | Technology |
There are a few differences between a service center analyst and a computer analyst in terms of educational background:
| Service Center Analyst | Computer Analyst | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 58% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between service center analysts' and computer analysts' demographics:
| Service Center Analyst | Computer Analyst | |
| Average age | 42 | 43 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 71.4% Female, 28.6% |
| Race ratio | Black or African American, 10.0% Unknown, 5.3% Hispanic or Latino, 17.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.2% Unknown, 5.0% Hispanic or Latino, 11.0% Asian, 14.6% White, 59.1% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 8% |