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The differences between service center analysts and customer service analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service center analyst and a customer service analyst. Additionally, a service center analyst has an average salary of $46,686, which is higher than the $45,169 average annual salary of a customer service analyst.
The top three skills for a service center analyst include customer service, computer system and data entry. The most important skills for a customer service analyst are SQL, data analysis, and powerpoint.
| Service Center Analyst | Customer Service Analyst | |
| Yearly salary | $46,686 | $45,169 |
| Hourly rate | $22.45 | $21.72 |
| Growth rate | 10% | 10% |
| Number of jobs | 62,296 | 151,770 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The job of a service center analyst is to help users resolve computer software and hardware problems. You will perform a variety of tasks that typically include responding to inquiries from users, assessing and troubleshooting IT equipment issues, and working closely with other IT staff to assist with other tasks that are outside your expertise or knowledge. In addition, you will train and support service desk personnel, keep employee and customer information confidential, and maintain records of hardware and software issues.
A customer service analyst's role is to conduct research and analysis on the customer service processes, ensuring profitability and efficiency. Their responsibilities revolve around devising strategies to improve performances and services, identifying consumer needs and opportunities, and maintaining records and databases. A customer service analyst may also respond to calls and inquiries, arrange schedules, and address concerns and issues, resolving them promptly and professionally. Furthermore, it is essential to coordinate with different departments, all while implementing the company's policies and regulations.
Service center analysts and customer service analysts have different pay scales, as shown below.
| Service Center Analyst | Customer Service Analyst | |
| Average salary | $46,686 | $45,169 |
| Salary range | Between $28,000 And $77,000 | Between $25,000 And $79,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Hawaii | New York |
| Best paying company | McKinsey & Company Inc | Citi |
| Best paying industry | Technology | Finance |
There are a few differences between a service center analyst and a customer service analyst in terms of educational background:
| Service Center Analyst | Customer Service Analyst | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between service center analysts' and customer service analysts' demographics:
| Service Center Analyst | Customer Service Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 37.1% Female, 62.9% |
| Race ratio | Black or African American, 10.0% Unknown, 5.3% Hispanic or Latino, 17.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |